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“Totally deceiving”
Review of Baskin-Robbins

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Baskin-Robbins
Ranked #2 of 2 Dessert in Lorton
Restaurant details
Reviewed 7 September 2018

Sheer frustration! Called for Fudge nut round cake. Went to pick it up and was surprised by custom pricing. Cashier entered the code and 29.99 came up which after speaking with the 'manager' was changed to 39.99. When asked why their response was it's a 'fancy' cake. I buy these all the time from different stores but no one ever changed the price on me.
Called customer service and the representative confirmed that the price should not have been overridden. Came home and found out that they just used chocolate ice cream and put a lot of Fudge on top with peanuts all around. TOTALLY WRONG! There was no cake and shouldn't have used peanuts. Almonds are supposed to be used. HORRIBLE EXPERIENCE!

    • Value
    • Service
    • Food
Thank ALIALI A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 7 reviews

Reviewed 1 June 2017

I go to this place once a month because I love the nutty coconuts flavor, although there are many flavors to die for. The service is much better than it was years ago.

Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2016

It's the best time of year to be a BR fan. This place has been one of my favorite stops for a treat. Nothing special about this location other than convenience.

Thank Kauai-Biz-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2016

This is my grand daughter's favorite stop after church. It has become a tradition with us. A wide variety of favors and favorite ice cream menu.

Thank rodricjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2015

Typically find Baskin Robbins on ok chain to get an ice cream. We went to this location 1pm on 8/18/15 and thought the store was generally dirty. Service was average.

    • Value
    • Service
    • Food
Thank Anajap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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