Room was clean and furniture was in good shape. Beds very comfortable. Breakfast in the morning was also very good and there were good choices of food items. The check in process was very good and fast.More
- Free Wifi
- Free Parking
Room was clean and furniture was in good shape. Beds very comfortable. Breakfast in the morning was also very good and there were good choices of food items. The check in process was very good and fast.MoreShow less
Thank you so much for your very kind words and feedback :-) Have a great and wonderful week.
Generally what you might expect from a Quality Inn. It was clean and good price with no frills. Our stay there had two problems. Our non-smoking room had a strong smell of smoke. The whole hallway did. It made our clothes and luggage smell bad for days after.
The other issue was that they didn’t make up our room after our first night. They did bring us fresh towels but other than an apology, they offered us nothing for failing to provide the service we paid for. It’s unlikely we would stay there again unless it was our only option.
I am so sorry you encountered the issues you mentioned in your survey. No excuse from our part. I can assure you we are going to look into it right away and make sure it is not going to happen again. Thank you so much for your constructive feedback. Not only do we appreciate it but most importantly it helps us get better :-) Have a great and safe week.
Wonderful location with great features. Spent 3 days at this hotels for a horse show. I booked a double queen room, but when we arrived. They offered me an "upgrade" to a king suite with a pullout couch. Breakfast area was clean food was good coffee was even better everyone was very friendly.The hotel was very clean, the beds comfortable, and the staff helpful and attentive. We particularly liked the indoor heated pool.
Thank you so much for taking the time to post such a positive review Online. We are all extremely appreciative! Have a great and safe weekend :-)
Stopped here for a one night stay. Place was overpriced but clean. Remote for the television didn't work. On the plus side it's easy on and off of the interstate and fairly close to historic downtown Lexington and close to restaurants.
Thank you for your review. We appreciate your constructive feedback. It really helps us improve everyone's experience when they choose to stay at our hotel. Have a great and safe week :-)
Arrived on Friday at 3pm, room was ready, checking was quick. Room was as expected, clean, functional.Only problem was inadequate- lighting in bathroom. Fixture had good bulbs, but only lighting was fixture over sink, no ceiling fixture. Breakfast bar was adequate-, as was parking options. Since we spent very little time in the room and stayed one night, it met our needs.
Thank you so much for your constructive feedback. not only do we need to hear back from our customers but we sure need it to help us get better. We truly care about our customers. Have a great and safe day.
This was just a quick stop as we were heading home from watching the solar eclipse from the Roanoke area. The check-in staff were friendly and professional, but the big surprise was how roomy the accommodations were for what we paid for them. There was a king-sized bed and quite a bit of room just to walk around in. Everything was clean and quite up to par. The continental breakfast was fine and enough to get you going and on your way. Were I ever to return to this area, I would certainly look forward to staying here again.
This is so nice of you to take the time to write such a positive review about your experience while staying at our Quality Inn in Lexington, VA. We are so appreciative.Have a great and safe week.