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“Nice hotel close to I85”

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Quality Inn & Suites
Ranked #9 of 16 Hotels in Lexington
Reviewed 7 October 2017

Room was clean and furniture was in good shape. Beds very comfortable. Breakfast in the morning was also very good and there were good choices of food items. The check in process was very good and fast.

Stayed: October 2017, travelled as a couple
1  Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Director of Sales at Quality Inn & Suites, responded to this reviewResponded 10 October 2017

Thank you so much for your very kind words and feedback :-) Have a great and wonderful week.

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5 - 9 of 192 reviews

Reviewed 6 October 2017 via mobile

Generally what you might expect from a Quality Inn. It was clean and good price with no frills. Our stay there had two problems. Our non-smoking room had a strong smell of smoke. The whole hallway did. It made our clothes and luggage smell bad for days after.

The other issue was that they didn’t make up our room after our first night. They did bring us fresh towels but other than an apology, they offered us nothing for failing to provide the service we paid for. It’s unlikely we would stay there again unless it was our only option.

Stayed: October 2017, travelled with family
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Director of Sales at Quality Inn & Suites, responded to this reviewResponded 9 October 2017

I am so sorry you encountered the issues you mentioned in your survey. No excuse from our part. I can assure you we are going to look into it right away and make sure it is not going to happen again. Thank you so much for your constructive feedback. Not only do we appreciate it but most importantly it helps us get better :-) Have a great and safe week.

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Reviewed 28 September 2017

Wonderful location with great features. Spent 3 days at this hotels for a horse show. I booked a double queen room, but when we arrived. They offered me an "upgrade" to a king suite with a pullout couch. Breakfast area was clean food was good coffee was even better everyone was very friendly.The hotel was very clean, the beds comfortable, and the staff helpful and attentive. We particularly liked the indoor heated pool.

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Brad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Director of Sales at Quality Inn & Suites, responded to this reviewResponded 29 September 2017

Thank you so much for taking the time to post such a positive review Online. We are all extremely appreciative! Have a great and safe weekend :-)

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Reviewed 15 September 2017 via mobile

Stopped here for a one night stay. Place was overpriced but clean. Remote for the television didn't work. On the plus side it's easy on and off of the interstate and fairly close to historic downtown Lexington and close to restaurants.

Stayed: September 2017, travelled as a couple
Thank RFissel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Director of Sales at Quality Inn & Suites, responded to this reviewResponded 17 September 2017

Thank you for your review. We appreciate your constructive feedback. It really helps us improve everyone's experience when they choose to stay at our hotel. Have a great and safe week :-)

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Reviewed 12 September 2017 via mobile

Arrived on Friday at 3pm, room was ready, checking was quick. Room was as expected, clean, functional.Only problem was inadequate- lighting in bathroom. Fixture had good bulbs, but only lighting was fixture over sink, no ceiling fixture. Breakfast bar was adequate-, as was parking options. Since we spent very little time in the room and stayed one night, it met our needs.

Stayed: September 2017, travelled as a couple
Thank claborns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality I, Director of Sales at Quality Inn & Suites, responded to this reviewResponded 14 September 2017

Thank you so much for your constructive feedback. not only do we need to hear back from our customers but we sure need it to help us get better. We truly care about our customers. Have a great and safe day.

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Additional Information about Quality Inn & Suites

Address: 2814 N. Lee Highway, Lexington, VA 24450-3132
Region: United States > Virginia > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Lexington
Price Range: €56 - €93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Quality Inn & Suites hotel in Lexington lets you relax and focus on the people and experiences you came for. We’re merely minutes away from the Virginia Military Institute. You’ll find plenty of other local sites, activities and attractions to explore near our pet-friendly hotel in Lexington, including: Southern Virginia University, Virginia Horse Center, Natural Bridge of Virginia, Stonewall Jackson House, and Lee Chapel & Museum. You can also easily get to a number of local parks, entertainment venues, shopping centers and restaurants. Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your hard-earned money like an indoor heated pool and a business center, plus: free hot, fresh and healthy breakfast, free WiFi, exercise room, free coffee, copy, print and fax machines. Each guest room offers a refreshing shower, hair dryer, microwave, refrigerator and coffee maker, along with an iron and ironing board. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket—because we know how much you value a good night’s sleep. Get your money’s worth at the Quality Inn & Suites. Lexington hotels like ours offer the best hotel rates and the best amenities, so you can focus on the people and travel memories that really matter. Book today! ... more   less 
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Also Known As:
Quality Hotel Lexington
Quality Inn And Suites
Americas Best Value Inn Lexington

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