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KimCh2791
Glasgow, United Kingdom

Lovely hotel

4.0 of 5 bubblesReviewed 23 Jul 2024
We stayed here in July, a family of 3 (2 adults and a nearly 2 year old). The hotel itself is lovely and welcoming. The pool area was good but it would have been nice to have a slide or something for the childrens pool. We stayed B&B and the breakfast was good, we always managed to find something to eat and our daughter had something different each day.
The rooms were spotless, cleaned every day and a perfect size for the 3 of us.
We ate a couple of times by the pool and each time it was lovely, and the drinks were fab. We also made the most of happy hour at the piano bar (the young man that works at the piano bar was lovely and helpful).
An extra special thanks to Maria and the other staff members who were all great with our daughter, playing and interacting with her and helping us get high chairs etc when we needed it.
The bbq on a Thursday was great value for money also, a great selection of food on offer.

We would return in future
Date of stay: July 2024
Room Tip: Ubers are easy to get, around a 10 min ride in to old town and cheap too
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Manuel Baltazar, Diretor-Geral at Hotel Baia Grande, responded to this review
Responded 24 Jul 2024
Dear Sir / Madam

Thank you for your kind comments about the Hotel,the Service ,the Staff and our facilities.

All Baia Grande team is very happy to know that your stay with us was of your entire satisfaction.

Looking forward to welcome you again at Baia Grande Hotel.

Kind regards

Manuel Baltazar
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews piano bar shuttle bus old town lovely hotel pool area relaxing holiday out of the way sea view plenty of sunbeds lovely pool nearest beach older people half board bed and breakfast quiet location hired a car plenty of choice
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Reviewed 10 July 2024

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel Baltazar, Diretor-Geral at Hotel Baia Grande, responded to this reviewResponded 11 July 2024

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 July 2024 via mobile

We have just returned from the Baia Grande hotel in Portugal . Both really enjoyed ourselves.
The hotel is beautifully clean and tidy well done to the cleaning staff
The outside pool is large and looks good, there was never a mad rush to get beds which was a nice change.
The food at the pool bar was good if a bit pricey, we were surprised at the cost of food and drink in the area as a whole. We were told it was quite a bit lower than UK but we didn’t find this to be true.
The staff at the hotel reception and pool bar were excellent , however the staff in the piano bar were arrogant and ignorant which meant we spent as little time as possible in there. The hotel is around 15 mins in a taxi from the old town and a bit longer to the strip, we used Uber which was cheaper than the local cabs.
Overall we had a lovely time

Room tip: Use Uber which is reasonable and you never have to wait more than a couple of minutes Give the local bars restaurants a try
Date of stay: July 2024
Trip type: Travelled as a couple
Thank Ray W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel Baltazar, Diretor-Geral at Hotel Baia Grande, responded to this reviewResponded 9 July 2024

Dear Sir / Madam

Thank you for your kind comments about the Hotel,the Staff and our facilities.

All Baia Grande team is very happy to know that your stay with us was of your entire satisfaction.

For the mentioned points corrective measures have been taken to improve where is possible.

Looking forward to welcome you again at Baia Grande Hotel.

Kind regards

Manuel Baltazar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2024 via mobile

Nice hotel but not child friendly when it come to prams. We had to literally carry the pram up and down stairs to access the pool. Not really ideal. Pool bar food was amazing but hot food not so much. Luckily we ate out. Location quote but nice. Would return but not with a child until or was of walking g age due to lack of ramps

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Roam30839158374
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel Baltazar, Diretor-Geral at Hotel Baia Grande, responded to this reviewResponded 8 July 2024

Dear Sir / Madam

Thank you for your comments about your stay at Baía Grande Hotel.

All Baia Grande team is very happy to know that your stay with us was of your satisfaction.

For the mentioned points corrective measures have been taken to improve where is possible.

Looking forward to welcome you again at Baia Grande Hotel.

Kind regards

Manuel Baltazar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2024

They stay would of been nice but the hotel staff were rude, they overcharged us even tho we had the receipts until the next day they realised it was there fault. The staff do not want to help at all, they complained about outfit choice for breakfast and agreed for late check out and then last day said they had no idea. Hotels clean pools nice but staff are no help would not stay here again even if they paid me and this is my fourth time coming Portugal

Date of stay: July 2024
Trip type: Travelled with friends
Thank Sade C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel Baltazar, Diretor-Geral at Hotel Baia Grande, responded to this reviewResponded 5 July 2024

Dear Sir / Madam

Thank you for your comments about your stay in our Hotel.

I am sorry to read that your stay at Baia grande Hotel as not of your entire satisfaction.

Please accept my sincere apologies.

For the points mentioned, please be informed that corrective actions have been taken to avoid that this situations happen again.

Looking forward to welcome you again at Baia Grande Hotel.

Kind regards

Manuel Baltazar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2024

Buffet breakfast was plentiful with good choices of fresh produce. The coffee machine needs to be sorted as not producing the correct coffee as on the picture panel. The rooms have a small refrigerator but has no tea or coffee facilities. We took our own kettle and coffee. The evening food in the hotel was not good and not worth the 24 euros. The spa and indoor pool was lovely. There are a few nice restaurants around the area. The Ponta Grande Resort has a restaurant sports bar the food is fabulous with a good menu also the Luna Diamante Italian restaurant was also great. The hotel is a little out of the way but the shuttle service is very good.

Room tip: The near by beach is called Rabbit Beach
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bridget1964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel Baltazar, Diretor-Geral at Hotel Baia Grande, responded to this reviewResponded 24 June 2024

Dear Sir / Madam

Thank you for your kind comments about the Hotel,the Staff and our facilities.

All Baia Grande team is very happy to know that your stay with us was of your entire satisfaction.

For the mentioned points corrective measures have been taken to improve where is possible.

Looking forward to welcome you again at Baia Grande Hotel.

Kind regards

Manuel Baltazar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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