This was our first time at a Tru hotel. We booked the reservation 15 minutes before we showed up. We didn’t know what to expect, but we found it to be perfect for an overnight stay…would stay 2-3 nights but too small for anything longer than that. That’s not a bad thing as it serves its purpose well.

It’s set up different than a typical hotel. For example, you don’t have drawers for storage. Instead there are shelves. No closed closet…open hanger rack. Again, these were not issues for us.

Pros….

Price

Extremely clean

Awesome beds and good pillows. I cannot emphasize this enough. The mattresses are on raised platforms and the mattress is definitely high quality. Loved the bedding and it was hands down one of the best hotel beds I’ve slept in.

The bathroom! Toiletries that dispense with no mess/no gross hand soap bars. The scent is lemon/sugar, which we liked. Plenty of thick, luxurious towels. Large shower stall and I appreciated a hotel finally getting it right with the handrail bars for those of us who need them. Plenty of hot water and the absolute best water pressure in a hotel. We couldn't believe it. Make sure to adjust it several ways by turning the tab on the top. It has a setting for some serious massage power.

I love this shower head so much that I’m hoping someone can tell me the brand/model number of thid
specific one. It’s not the same one as other Hiltons I’ve been to.

No carpeting. Floors are laminated vinyl planks which is awesome if you have allergies.

Cons…

We couldn’t hear anything from the rooms next to us, but we heard every single footstep above us and it wasn’t a situation where kids were horsing around or anything…it was just normal walking. I slept with earplugs and that worked fine but if could be annoying. You could just ask for a top floor.

We would definitely stay again.

I called the hotel to inquire about the possibility of cancelling my reservation and Rita the manager informed me that I could not cancel. Take note..that the hotel had already charged my card $500 when making the reservation. After I got off the phone with her, I got a notification from my bank today that my card was charged another $400.00. So, because I called and inquired about cancelling my reservation due to the weather, she took it upon herself to go ahead and charge my card for our entire stay…and we haven’t even arrived there yet! So, I called the hotel again, spoke to her and asked if she charged my card after we spoke on the phone earlier and she said “yes…she did, and did it because she could!” To be honest, I do not want to stay at a hotel that has employees like this. Shady and completely underhanded.