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“Imature and unprofessional staff” 2 of 5 bubbles
Review of Extended Stay America - Chesapeake - Greenbrier Circle

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Extended Stay America - Chesapeake - Greenbrier Circle
Ranked #30 of 42 Hotels in Chesapeake
A TripAdvisor Member
“Imature and unprofessional staff”
2 of 5 bubbles Reviewed 22 February 2006

The girl in the morning was sweet and somewhat professional. Very nice. The other members of the staff act like kids and seem to have no regard for professionalism. I've never seen behavior like this at a hotel before. They didn't present a professional image. They didn't speak in a professional manner. They were terrible over the phone and put me on hold for quite a while when I think they really just didn't want to deal with me needing directions. Their directions consisted of things like do you see a Wendy's and other landmarks. They didn't know street names and distances. They chatted and had fun at the front desk while I waited for them to decide to start helping me. They told me there was no food available at 11:30 pm. The next day I saw they had a snack machine, but they failed to mention that and I went to sleep hungry. If you want an iron and ironing board you have to go downstairs and leave a deposit. On a good note, you get free high speed internet and a kitchen and fridge - if you have any food to store and cook I guess it's a plus. Dingy lights.

  • Stayed February 2006, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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66 reviews from our community

Traveller rating
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    21
See reviews for
27
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
A TripAdvisor Member
1 of 5 bubbles Reviewed 7 July 2005

My family has just returned from a weekend stay at the Suburban Extended Stay Hotel Chesapeake-Greenbrier. The hotel manager and staff were terrible and we have never experienced such horrible service before. It all started when we went to make our reservations and was quoted the wrong rate by front desk personnel, Elaine. When we arrived, the so-called hotel manager, Chantel was trying to change the rates again. She had a very nasty attitude and wasn't pleasant at all. I feel that being a manager, you are supposed to treat your guests with respect. While standing there going back and forth with Chantel, another guest came down complaining about towels. The guest stated that they hadn't received clean towels since they checked in. If you are looking for a nice place to stay while on vacation, this is definitely not the place. We would rather spend more money than to get treated the way we did this holiday weekend.

Stayed July 2005
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Extended Stay America - Chesapeake - Greenbrier Circle

Property: Extended Stay America - Chesapeake - Greenbrier Circle
Address: 809 Greenbrier Circle, Chesapeake, VA 23320 (Formerly Suburban Extended Stay)
Phone Number:
Region: United States > Virginia > Chesapeake
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #30 of 42 Hotels in Chesapeake
Price Range (Based on Average Rates): €
Hotel Class:2.5 star — Extended Stay America - Chesapeake - Greenbrier Circle 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Extended Stay Chesapeake
Chesapeake Extended Stay

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