My mom and I always stay at this hotel when we are driving in from Florida to visit family since my mom lived and grew up in the BSG (Big Stone Gap) area. This is a really nice hotel and definitely modern in its own way for the the area and it does have charm to it especially in the décor. The staff is very friendly and they are willing to help. We were staying only for a few days, however it was very enjoyable. They did offer breakfast which you can take to your room to keep in line with the social distancing guidelines. A definite recommend.