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“THE WORST”
Review of Comfort Inn

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Comfort Inn
Ranked #1 of 1 Hotels in Big Stone Gap
Reviewed 10 July 2017

We stayed on the 2nd floor and after being kept up all night for 2 nights from the people above us stomping so loud on the floor as they constantly (all day and all night) walked back and forth, we will not be back here!!! EVER!!!! It's old and outdated here. Do yourself a favor and stay at the Holiday Inn in Norton! I know next time we will.

Room Tip: Stay on the 3rd floor if you want any sleep at all
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank sambam442017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
resagupton, Guest Services at Comfort Inn, responded to this reviewResponded 11 July 2017

Dear Valued Guest,
Thank you for your review of our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We did address the noise issue with the very excited little league team that was here, and regret that you were disturbed. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. If you come back to our hotel I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best!
Sincerely,
Teresa Gupton/Guest Services
Comfort Inn Big Stone Gap

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12 - 16 of 102 reviews

Reviewed 10 July 2017 via mobile

We just stayed here for 5 nights and loved it. Very friendly staff and they were always cleaning something. It even smelled clean. The breakfast was good and if you wanted something bigger you could walk across the parking lot. The beds and pillows were very comfortable and we slept very well. We will definitely stay here again next time we are in the area visiting relatives.

Stayed: July 2017
Thank bishop35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
resagupton, Guest Services at Comfort Inn, responded to this reviewResponded 11 July 2017

Dear Valued Guest,
Thank you for taking the time to review your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Teresa
Guest Services
Comfort Inn Big Stone Gap
276-523-5911

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2017

The employees are super friendly and accommodating. We had several families stay for a reunion and the front desk staff helped us by recommending things to do and see, and generally made us feel at home. The kids loved the pool. Breakfast was good and had something for everyone. Hot coffee and cold lemon water was always available. The rooms were clean and had a microwave, mini fridge, and a coffee maker. Wi-fi was available too. We would definitely stay again.

Room Tip: We were on the second floor and did not hear anything during the night.
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  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank shar0nkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2017

We stayed for one evening and the Comfort Inn was a wonderful choice for us. The check-in was swift and professional by Stan. After speaking with Stan for a few moments we discovered that we both had served in the Army and we shared a few past memories. We were directed where to park and Stan informed us of the hotel amenities. The entire hotel is well maintained. Our room was nice and we even had a nice view of the mountains in this beautiful area. The Internet is fast, stable and password protected. Comfort Inn serves a full breakfast; well maintained, again as everything is here, and the young lady working was very helpful and polite. Another area that my wife and I discussed, is the hotel is 100% smoke free.Nice touch Comfort Inn; much appreciated. We would recommend this hotel to anyone staying in the area.

Room Tip: Ask for a view; the hotel has them.
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  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Bruce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2017

We stopped in on the Monday night of Memorial Day weekend, looking for a place to crash before continuing our journey home the next day and this place was perfect. Our 3rd floor room had easy access to the elevator, ice and a scenic view of the Blue Ridge Mountains. Breakfast was a fresh cooked eggs after a great nights sleep on the king size bed.

Room Tip: Best view are rooms that face the front
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  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Address: 4609 Aerial Way, Big Stone Gap, VA 24219-2997
Phone Number:
Region: United States > Virginia > Big Stone Gap
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Big Stone Gap
Price Range: €66 - €87 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
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