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“Almost Outstanding but.. ”

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The Equinox Golf Resort & Spa
Ranked #7 of 17 Hotels in Manchester
Certificate of Excellence
GreenLeadersGold level
Reviewed 14 January 2018 via mobile

Many things to like: beautiful setting, large room, great shower, very nice gym and facilities, yummy restaurants, old world charm

And then there was this: Lots of families with “free range” children - running in the hallways, riding a hover board in the lobby, chasing each other all over the furniture.

Some of the service was first rate like the concierge and the waiter from Queens. Some service was hit or miss such as the guys in the front who watched as my husband scraped off the ice from our car after asking them to valet.

I’d say if you want to stay at a place with amenities and nice touches, the Equinox is a good choice. If you want quiet and a calm environment, not so much.

Stayed: January 2018, travelled as a couple
2  Thank Krak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 1,440 reviews

Reviewed 14 January 2018 via mobile

We had a fun 4 days during a cold winter storm at the Equinox. The resort is run by the SPG group but it does not live up to their usual quality. Still it has a lot of excellent points. The pool, hot tub, and massages are great. The food in the Chop House was very good. The regular restaurant and breakfast were below average.

Stayed: January 2018, travelled with family
Thank Henry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018

We spent a romantic weekend at The Equinox on an especially cold few days. We predominately stayed on the resort grounds and were so happy that we did. The rooms are very spacious, clean, and comfortable with terrific views of the mountains. The Marsh Tavern and Falcon Bar provided an intimate atmosphere with delicious food and drinks. The spa...worth its weight in gold. Finally, the service provided by the staff (before and after our visit) cemented in my mind that we will be returning to The Equinox the next time we travel to Vermont.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank traveler86872018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2018

My sister and I visited the Equinox for three days over the Christmas holiday. We had heard great things about the hotel and were excited for our visit. The hotel was overrun by children, the common areas were packed and the hotel itself was dirty, dingy and rundown. The hotel staff seemed overwhelmed when we were checking in and did not provide the pertinent information (such as where the elevators were - we ended up on the far side of the hotel from our room). In our room, two of the three lamps did not work and the bathtub would not hold water. On the morning of checkout, we discovered a dirty pair of men's boxer briefs in the armoire. While we had been prepared to chalk the visit up to a loss, finding the underwear pushed us over the edge and we felt compelled to speak to the manager. While the manager was responsive and polite, it seemed like he heard these complaints many times over and had a resolution ready to offer us. Upon calling Starwood to understand why this property is a Category 6, we were informed that the Equinox had been downgraded to a Category 5 and has not been renovated in about 10 years. I hope that the hotel management takes some pride in its property and addresses the rampant issues with the condition of the property and the staff.

  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Marish87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger A, General Manager at The Equinox Golf Resort & Spa, responded to this reviewResponded 10 January 2018

Dear Marish87,

Thank you for taking the time to provide your feedback regarding your recent stay. As making sure our guests leave with memorable experiences is our number one goal, it appears we have fallen short during your recent stay. Please accept my sincere apology for the room cleanliness issues as well as the guest experience issues that you had. I will share this feedback with both my Director of Housekeeping as well as my Front Office Manager to prevent issues like this from happening in the future. We are in the beginning stages of a property-wide Resort soft renovation. We will be replacing all of the carpets, furniture, painting the walls and other things of this nature. We are confident that this will take care of the issues you experienced. Should you wish to discuss your stay further, please feel free to contact me at any time. If your travels bring you back to the Manchester area, I ask that you contact me directly so that I may personally handle your reservation.

Warm Regards
Roger Aberth
General Manager
raberth@equinoxresort.com
802.362.7891

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018 via mobile

I’ve been coming to the Equinox for exactly 20 years (1998-2018) and I’m terribly saddened to see the condition of the hotel. Seems the obvious local Manchester economic issues have finally caught up to this once beautiful place we once looked forward to visiting. Unfortunately, this will be our last trip here. While the staff still tries hard, the realities of age and lack of concern and attention to detail are apparent. Much more well cared for options in Manchester that we will be exploring in the near future.

Stayed: January 2018, travelled with family
3  Thank jandyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Equinox Golf Resort & Spa

Address: 3567 Main St, Rte 7A, Manchester, VT 05254
Phone Number:
Region: United States > Vermont > Green Mountains > Manchester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Manchester
#5 Family Hotel in Manchester
#7 Romantic Hotel in Manchester
Price Range: €180 - €560 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Equinox Golf Resort & Spa 4.5*
Number of rooms: 183
Official Description (provided by the hotel):
Resting under the shadow of Vermont's Green Mountains on 1,300 acres in the quaint village of Manchester, The Equinox, A Luxury Collection Golf Resort & Spa awaits your discovery. ... more   less 
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Also Known As:
The Equinox Hotel Manchester
The Equinox Resort And Spa
Equinox a Luxury Collection Hotel
Equinox a Luxury Collection Resort

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