I didn't stay at this hotel. I made a (yes, non-refundable) reservation via Expedia a week in advance, and show up at the hotel after 7pm on check-in day, as instructed. The place is EMPTY. CLOSED. I spend 15 minutes in dark, empty hallways looking for the "24/7 check-in desk". No sign of life anywhere, restaurant has a sign it's closed for the season. Felt a bit like The Shining TBH. I call the number in the reservation confirmation, and I'm redirected to an off-site call center - they say they'll get hold of someone and call me back. They don't. Me and my two daughters (7 and 8) check in at the Killington Grand across the street instead.
I called Expedia that night to cancel the reservation and requested a refund.
The next day, coming down from a day of skiing, I find a voice mail from the hotel manager, Barbara. It's late, I'm tired. I call back the next morning. I get a very rude lady on the phone, she refuses to issue a refund, calling ME a no-show. I explain calmly that I was there, and they weren't. She says I'll need to call back and talk to Barbara, then slams the phone in my ear without saying good-bye or offering any help whatsoever.
Next day, I talk to Barbara, in person. She says "lots of travelers" manage to check in unassisted, I SHOULD have checked out at the Grand after first night and stayed the last two nights with them instead, and she'd "see what she could do".
Six weeks and multiple phone calls later, I get a refund for one (!) of the three nights. (Thankfully, Expedia refunded the other two.)
- Official Description (provided by the hotel):
- Situated at the base of Killington, the best skiing in the East, Mountain Green Ski & Golf Resort is Killington's most complete resort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com and Travel Republic (UK) so you can book your Mountain Green Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mountain Green Ski And Golf Resort
- Mountain Green Ski & Golf Hotel Killington
- Mountain Green Hotel
- Mountain Green Killington
- Green Mountain Resort
- Mountain Green Resort Killington, Vermont