I am not one to ever write hotel feedback but I feel compelled to warn other paying customers about this given how expensive it is for the awful experience we received.
I was hugely disappointed with our stay here, what could be a fantastic hotel experience was bitterly let down by the exceedingly poor staff.
Whilst the rooms were comfortable, and the location was great, sadly everything else was an utter let-down. The lounge area in our room was dark and dingy with no natural light and a makeshift kitchen area. It could barely fit 4 persons. The “continental breakfast” was utterly laughable with just a miniature table of croissants and a bowl of cereal (we had to fetch our own milk from the kitchen as no staff manned it for the entire 7 days of our stay) We ended up paying to eat out for breakfast nearby.
The pool was broken for the entire trip. What was more shocking was that the staff didn’t even appear to know what the problem was, or seemingly speak to one another, so we were constantly getting different and conflicting explanations.
The hotel was extremely understaffed, with what seemed like children running the front desk who had no clue about absolutely anything, particularly customer service. The staff were atrocious! We gave up enquiring about anything. We were told the shuttle would collect us from Deer Valley at 10pm one night, to be later told the shuttle stops at 8pm and the one girl running reception couldn’t drive so she couldn’t pick us up!
The spa prices are also extortionate. All other spa’s nearby were 50% of these prices. The management/owners are seemingly only interested in taking their customer’s very last cent and not delivering any enjoyable experience whatsoever in return. They are criminals. We haven’t even heard anything from management about our complaints and we left nearly 2 weeks ago. Avoid this “hotel” at all costs.
- Official Description (provided by the hotel):
- Today, in the heart of Park City, tucked amongst the lingering history of Main Street's remaining legends-those of fortunes won and lost, of wild fires, rebirth and rebuilding, of movie stars and bar brawls-you'll find Main & SKY, a modern, 33-suite landmark that blends the luxury lifestyle and intimacy of a chic, private home with the amenities of a world-class destination hotel. ... more less
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- Also Known As:
- The Sky Hotel Park City
- Sky Hotel Park City
- Main & SKY Park City, Utah