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“Beautiful Location, Decent Room... Service was inconsistent”

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The St. Regis Deer Valley
Ranked #13 of 60 Hotels in Park City
Certificate of Excellence
GreenLeadersSilver level
Reviewed 7 August 2017

We stayed here for 5 days (summer). We split our time between an upgraded suite, and a standard room w/ King. The suite was amazing - butler service and all. We had to leave it, however, because our company paid for a less expensive room for the remaining days. The food was good, but pricey. The service staff was hit or miss in the restaurants. The food itself always took a long time. The service was basically non-existent at the pool - 2 different waiters took our drink order, and we never got them. The room service for missing items (like an ironing board and iron) was horrible. (It took them 45 minutes to respond to the request - he showed up with an ironing board, but without the iron, then came back with an iron that didn't actually work... we went to dinner slightly wrinkled)

We had friends who stayed in a suite the first night as well. Their experience was much worse than ours from a service standpoint.

The funicular is cool, but also can be time consuming if you like to come and go from the hotel - hello, you're in Park City... you're likely there to be active, so plan on this being a wrinkle when it comes to logistics.

The feel of the hotel is great though - lots of attention to detail.

I rate it 4/5 mainly because of the service issues and some of the inconveniences around logistics. Otherwise, it was a great hotel, with lots to do, and in a great location if you're going for hiking, biking, shopping, etc. The shuttle service was great for getting to Main St.

I'm sure it's great during the ski season as well, but I can't speak to that since we were here in August.

Room Tip: Request to NOT be placed on an inside corner if you want more privacy. We basically shared our balc...
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 11 August 2017

Dear Matt G,

Thank you for your review. We're glad that you enjoyed our resort and thank you for bringing some issues with service to our attention as we are always trying to improve and provide the best service for our guests. Thank you again for taking the time to leave your review.

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24 - 28 of 856 reviews

Reviewed 7 August 2017

Really enjoyed our stay here. The room was lovely and the whole grounds were beautiful. Front desk staff was very friendly. Corn hole on the terrace was a lot of fun!

Have to note a couple minor things that could be improved:

Our room had no door on the shower, just a curtain that was a good foot off the ground. So water poured out into the bathroom every time we showered. Also the water was only warm, didn't get very hot. I'd imagine that would be a problem in the winter after a long day of skiing - wanting to take a hot shower and just getting warm-ish water. We also had no balcony.

There were a lot of bugs in the pool :( And when we called for toothpaste, they brought us a tooth brush instead. Was just a little annoying because we were in a rush trying to leave.

And I know this is to be expected at a hotel of this caliber, but worth mentioning- food and drinks are very pricey.

Overall, I wouldn't let this prevent me from staying again - we really did have a great time! Room had all we needed, bed was comfortable and it really is a beautiful hotel.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Gabby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 11 August 2017

Dear GabbyK,

Thank you for taking the time to leave your review or your stay. We're glad you enjoyed your stay and we appreciate you bringing attention to some areas of your stay that could use improvement, as we are always looking to improve. Thank you again and we hope you visit us again in the future.

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Reviewed 2 August 2017 via mobile

We were not staying at the St Regis but went here for drinks on the terrace before dinner. A great spot with great views. As everyone recommended, the ginger margarita is amazing!!!

The ride up is unique and doesn't take long.

Stayed: August 2017, travelled as a couple
Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 11 August 2017

Dear Melissa H,

Thank you for your review and we're glad you enjoyed your mountain side cocktails!

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Reviewed 2 August 2017

Our power was being cut off, so we decided to stay at the St. Regis on a Monday night. Getting to the hotel is always unique. There is a funicular (large gondola) that takes you from the valet point to the hotel. The first time or two, it is unique, but over time, the funicular has lost its appear. I know others think it is amazing so this is my opinion. If I was staying for a lengthier time, I would find the funicular to be not "fun."

The lobby is multi levels, you arrive on the funicular and go to a different level to check in. There are many signs, but it is a bit of a maze. The lobby is spacious. Great fireplace in the middle and amazing views. Even living in the area, I still am always amazed by the views.

Check in went smoothly.

The room was nice. Despite being a single room, there was a foyer as the room appeared to be part of a three room suite. While the foyer is nice, it is dead space.

The room itself was somewhat small (maybe because of the foyer). Closet doors needed to be closed to walk around the bed. The bathroom, however, was large with twin sinks, a tub, separate toilet area, and twin sinks.

Being summer, the balcony was a nice place to sit. There was some construction for a private party going on outside. The noise (hammering) was unpleasant and a distraction from a quiet stay. After about 6:00, the noise did stop.

TV service was good and internet was fast. Overall, a nice, comfortable room.

We ate dinner outside in the area attached to the bar. Great space, another great fire place, and good service. Again, the views are amazing.

Last, we did use the shuttle service to pick us up from the Montage hotel. We hiked from the St. Regis to the Montage (five miles) for lunch. The shuttle service arrived as promised. The driver appeared to be in a bit of a heated discussion with someone from the hotel about who and where he was supposed to do the next pick up. It was a bit uncomfortable. He also did not open the door for my wife when we arrived back at the hotel and there was no valet present to do so. I probably would not have noticed that but after an uncomfortable/annoying ride, I did.

Despite the car service, the overall stay was good. I would stay here again, and, as a local, will definitely eat at the bar again and probably soon!

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Russ H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 11 August 2017

Dear Russ H,

Thank you for your review. We are delighted that you enjoyed your staycation and that you enjoyed our mountain side resort. We do apologize for the transportation service and we will pass on this information. Thanks you and we hope you stay with us again!

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Reviewed 30 July 2017 via mobile

We drove to the beautiful St Regis Hotel in Deer Valley. When you park the valet instructs you to take the elevator to the second floor and the the funicular to the hotel. The location, half way up the mountain, was spectacular. We sat at the outside area beyond the bar. The fried haddock sandwich and specialty drinks were very good. Michael, our waiter and Alejandro the manager were very helpful.

Stayed: July 2017, travelled as a couple
Thank JB5445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 11 August 2017

Dear JB5445,

Thank you for your review and we're delighted that you enjoyed your visit! We will pass on the kind words to our staff and we hope you visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Deer Valley

Address: 2300 Deer Valley Drive East, Park City, UT 84060
Phone Number:
Region: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Park City
#6 Spa Hotel in Park City
#7 Romantic Hotel in Park City
#7 Ski-In / Ski-Out Hotel in Park City
#7 Luxury Hotel in Park City
#13 Family Hotel in Park City
Price Range: €299 - €2,073 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Deer Valley 5*
Number of rooms: 174
Official Description (provided by the hotel):
Located on the slopes of Deer Valley, The St. Regis Deer Valley combines understated elegance with mountain ambiance. As the only resort in North America with a funicular and true slope side ski access, The St. Regis Deer Valley experience is incomparable. With its award-winning Jean-Georges' restaurant J&G Grill, a 14,000 square-foot spa, split-level infinity pool, ski valet service, and year-round family traditions and recreational activities, unique and memorable experiences are waiting at every turn. this hotel and resort is the perfect location for skiing and vacations. We also offer amazing event space for conferences, weddings, and meetings. ... more   less 
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Also Known As:
The St. Regis Deer Valley Hotel Park City
The St. Regis Deer Valley Park City, Utah

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