I am fully aware that most people only review upon the receipt of a poor experience, however after our family had two in a row, i figured i would get online and post. We have a cabin not far from Bear River Service, and since this place went all "resort", we've had nothing but bad experiences.
Two winters ago, my dad rented sleds here and we had a good time. Took a video on our phone prior to leaving for proof of damage, the sleds operated well, the reservation went well, all was fine until we returned and they tried to pin us with damage that the seat wouldnt latch on the right side. They had noted the sled had obvious damage that it had been on its side before we left , but they apparently hadnt noticed the seat and wanted us to pay for it. It took us 45 or so minutes of discussion before they let us leave.
Our second experience was last weekend when we rented a side-by-side. Our family has four wheelers and motorcycles, so we only rented the side-by-side. The machine was all they had left to rent, a can-am commander 1000. We got 5-10 miles away from Bear River Service (.6 gallons of fuel worth total) before the machine overheated. It went into "limp home mode", so we drove it cautiously back to Bear River Service. They showed absolutely no care that this had ruined our day planned to go riding as they had nothing left to rent. I was amazed at how rude and unprofessional they were. The best part, they managed to ring nearly $100 out of us for THEIR machine not being operable. We were happy to pay for our gas, however they wanted to give us a 50% refund. We talked them down to 75% and took our money and ran.
I understand small business is difficult, we are in small business ourselves. But customer service is one thing that small business has over large companies, and this place seriously lacks it. I would not recommend anyone to rent from this place, at least not their machines. It will be worth it for us next time to trailer our rentals up from Weber County.
If you do decide to rent, say your prayers and only work with Kendall. He was the only employee that was decent to us.
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