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Reviewed 13 December 2017 via mobile

Stayed for two nights. The hotel opened less than a month ago. It’s clean, modern and the bed is super comfortable. It’s not too close to the highway so no highway noise from my room. Best value for the money spent in a long time.

Stayed: December 2017, travelled on business
Thank Monica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017 via mobile

In one of the rare cases, this IHG property disappointed us and didn’t meet even basic expectations.

We booked room with breakfast option. Hotel has listed breakfast availability till 10AM. When we went down to take breakfast at 9AM, we were told that breakfast counter is closed for today. We were left starving there...

Breakfast has very very limited option. No buffet, you get choose from a standard menu of 4-5 items only.

There was no room service or house keeping facility available via phone. Basic amenities like dental kit etc were missing.

Room phones don’t work and you cannot even connect to front desk. So if you have a problem, you need to come down to the desk.

I understood from hotel management that they have opened up just 15 days back and trying to sort things out. But can it be an excuse for brand like Holiday inn. How can you let customers suffer like this ? You should have never opened the property for commercial use if you weren’t prepared. Wonder what I paid for ?

Disappointing to say the least.

Stayed: December 2017, travelled on business
1  Thank Shivam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Trophy Club, responded to this reviewResponded 27 December 2017

Dear Shivam A,

Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations, however, we regret to read that we fell below of what is expected. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon and be of further assistance.

Sincerely,

Grace P.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC