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“Nice HOtel, Bfast- Fine, not great”

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Homewood Suites by Hilton Austin / Round Rock
Ranked #3 of 26 Hotels in Round Rock
Certificate of Excellence
GreenLeadersBronze level
Reviewed 7 September 2017

our room was very nice. large, clean and had a kitchen.

staff was very nice and offered great service.

breakfast was OK, but not great. the eggs were very over cooked and rubbery. they did offer lots of options which was great.

there isn't really much around here, so yo have to drive or Uber to interesting food or entertainment.

I would definitely stay here again.

Room Tip: Get a room with a bed
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 8 September 2017

Thank you for comments. I will follow up with our team regarding the eggs, We do provided a variety of options on the complimentary breakfast, thank you for noticing.
It sounds like the rest of your stay went well. We appreciate your comments as well as your business! We look forward to your next stay.

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20 - 24 of 723 reviews

Reviewed 5 September 2017

We needed 2 bedrooms and 2 baths which is hard to find, but this suite was perfect. The bed was comfortable, the location of the hotel was convenient, the staff was friendly, and the breakfast was decent. It was a little loud outside the first night we stayed. I'm not sure why, but I kept hearing what sounded like trucks or some type of equipment, and the a/c was loud when it came on as well. I slept well the second night though. The basketball court is nice, but I don't recommend getting a room next to it as you can hear the ball bouncing (heard it while I was trying to sleep). Honestly, I really liked the hotel/room layout and would definitely recommend it especially if you have a larger family or need separate bedrooms and baths.

Room Tip: Get a room away from the basketball court
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  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Longhorn42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 6 September 2017

You are so right regarding the 2 bedroom and 2 bath rooms, there are not many of those in the Round Rock area. We are very proud of our staff and glad you were able to experience their great service! We look forward to serving you again when your travels bring you back to Round Rock.

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Reviewed 5 September 2017

This hotel took great care of us. We were blown away by how well managed this property is. The staff treats guests like family and keeps the place immaculate. Also, you can bring pets for a small fee which is great! Lots of dogs on the property, but you hardly ever saw them. There is also a dog park within 5 minutes.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank IJDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 6 September 2017

Thank you very much for the kind words. We strive to provide the type of service you received. Thank you again for staying with us!

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Reviewed 4 September 2017 via mobile

We have visited many hotels and resorts over several decades and the hospitality we have received from Homewood Suites in Round Rock, TX was top notch from housekeeping to the manager, outstanding service from everyone.

Stayed: September 2017, travelled with family
Thank Vince V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 5 September 2017

Thank you for your kind words, I will proudly share them with our team.
We hope to have you stay again with us, when your business brings you to Round Rock!

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Reviewed 4 September 2017

Look elsewhere. Higher quality and better maintained hotels in the area. Glass in kitchen cabinet door was missing. Elevator safety inspection certificates are out of date. Dirty scuff marks on walls. Desk telephone didn't work because cord between phone and outlet was missing. Rust spots in kitchen ceiling which would indicate water in the room above over flowed and soaked the ceiling. Handles on bathroom faucet were severely misaligned. A/C in bedroom sounded like it was going to fall out of the wall when it kicked on. Soft hollow spots in hallway under the carpet, big enough to swallow a person's heal. Very slow standard free internet. Most of hotel clients are single working type males.

Staff is very nice, but local management seems oblivious to problems.

Room Tip: Reserve a room at another hotel.
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  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank H0nestAbe_16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 5 September 2017

Wow!
Thank you for taking the time to share your comments. Certainly this is not the norm at our property.
I will research the kitchen cabinet as well as the phone. Regarding the elevator inspection, it did indeed expire on August 30th, the inspector was out on the 28th and we are waiting for our new permit. I certainly am disappointed with the issues you encountered, I will meet with my department heads and find a quick solution to theses issues. I hope you will give us another opportunity to earn your business.

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Additional Information about Homewood Suites by Hilton Austin / Round Rock

Address: 2201 S Mays St, Round Rock, TX 78664-7549
Phone Number:
Region: United States > Texas > Round Rock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 26 Hotels in Round Rock
Price Range: €90 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin / Round Rock 3*
Number of rooms: 115
Official Description (provided by the hotel):
The Homewood Suites Austin Round Rock hotel in Round Rock, Texas opened in September 2010 and is conveniently located just off I-35 at the intersection of Hesters Crossing and South Mays Street. We are the closest Round Rock TX extended stay hotel to Dell World Headquarters, and only 35 minutes north of Austin-Bergstrom International Airport (AUS). Our 115 tastefully appointed Homewood Suites Round Rock Texas hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Situated in a corporate campus area with many Fortune 500 companies, our upscale, all suites hotel residential style one-and two-room suites ideal for business travelers, family vacations, sports groups and extended stay guests. All guests can enjoy our free internet WiFi, daily complimentary Suite Start Hot Breakfast and Welcome Home evening reception, featuring a complimentary light meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Come check out our services and amenities designed to Make Yourself at Home! ... more   less 
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