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Reviewed 5 September 2017

This hotel took great care of us. We were blown away by how well managed this property is. The staff treats guests like family and keeps the place immaculate. Also, you can bring pets for a small fee which is great! Lots of dogs on the property, but you hardly ever saw them. There is also a dog park within 5 minutes.

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank IJDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 6 September 2017

Thank you very much for the kind words. We strive to provide the type of service you received. Thank you again for staying with us!

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Reviewed 4 September 2017 via mobile

We have visited many hotels and resorts over several decades and the hospitality we have received from Homewood Suites in Round Rock, TX was top notch from housekeeping to the manager, outstanding service from everyone.

Stayed: September 2017, travelled with family
Thank Vince V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 5 September 2017

Thank you for your kind words, I will proudly share them with our team.
We hope to have you stay again with us, when your business brings you to Round Rock!

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Reviewed 4 September 2017

Look elsewhere. Higher quality and better maintained hotels in the area. Glass in kitchen cabinet door was missing. Elevator safety inspection certificates are out of date. Dirty scuff marks on walls. Desk telephone didn't work because cord between phone and outlet was missing. Rust spots in kitchen ceiling which would indicate water in the room above over flowed and soaked the ceiling. Handles on bathroom faucet were severely misaligned. A/C in bedroom sounded like it was going to fall out of the wall when it kicked on. Soft hollow spots in hallway under the carpet, big enough to swallow a person's heal. Very slow standard free internet. Most of hotel clients are single working type males.

Staff is very nice, but local management seems oblivious to problems.

Room Tip: Reserve a room at another hotel.
  • Stayed: August 2017, travelled on business
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2  Thank H0nestAbe_16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 5 September 2017

Wow!
Thank you for taking the time to share your comments. Certainly this is not the norm at our property.
I will research the kitchen cabinet as well as the phone. Regarding the elevator inspection, it did indeed expire on August 30th, the inspector was out on the 28th and we are waiting for our new permit. I certainly am disappointed with the issues you encountered, I will meet with my department heads and find a quick solution to theses issues. I hope you will give us another opportunity to earn your business.

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Reviewed 30 August 2017

The environment in the suite and the lobby was beautiful. The room was comfortable and roomy. The bed was comfortable, not to hard not too soft. Linens were quality and clean. Kitchen was well equipped and clean. Breakfast was simple but good choices of fresh fruit, yogurt, breads, scrambled eggs, waffles and Canadian bacon. Staff was welcoming and helpful. Made us feel at home. Very personable. Indoor access to rooms with elevator to reach floors. Room was quiet and ac was easy to regulate. Tv options were limited and difficult to determine what was on each channel but not a big deal. Room had no odors, shower was easy to operate.

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Kenneth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 31 August 2017

Kenneth,

Thank you for the great review! I will share these comments with the team! Our goal is for every guest to leave the property with the same experience as you. We look forward to your next stay.

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Reviewed 22 August 2017

Great hotel friendly staff desk staff was very friendly when we checked in greeted us gave complementary waters and snacks for being a Hiltons honors members very clean and accommodating will definitely use again in the future

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
Thank Monica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff N, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this reviewResponded 28 August 2017

Thank you for the great comments!
I will share them with the team. Thank you for staying with us and we look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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