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Cleopatra Palace Hotel
Reviewed 28 October 2017

Room Tip: As above, check our room locations before deciding which building to book into
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank Stevie M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this reviewResponded 4 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Reviewed 26 October 2017

Cons:

Many of the hundreds of energy saver bulbs on the ceiling are wonky or blown out---an eyesore.
Furniture design look bit old(the last pharaoh might have had them this way)
Mattress is bit on harder side

Pros:

In spite of all the above cons, I give this hotel top marks for:
Excellent location with beach on one side and high street with designer shops on other.Room key operated gate access to beach. Hard Rock Cafe adjoins the property on the high street side.
Friendly staff and clean rooms, strong wifi everywhere,free safe locker, wide range of menu, very cordial restaurant staff.
Live and bubbly neighborhood in "American" theme .

Room Tip: Don't bother, you hardly would be siting in the room.
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  • Stayed: February 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank docajac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this reviewResponded 27 October 2017

Dear Guest,
Thank you very much for rating us. I hope you have enjoyed your stay with us.
Also,Thank you very much for showing us the point in that we have to continue working hard. All kind of feedback is very important for us it gives us the chance to improve and continue working hard to make our guests holidays an unforgettable experience. Thank you once again very much for your time sharing your experience with us and we say goodbye hoping to have the chance to welcome you again at Mare Nostrum Resort.
Kind regards, Alejandro Crespo, General Manager of Mare Nostrum Resort.

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Reviewed 26 October 2017

The Resort in itself is great, great staff, food, service . Beautil view from Cleopatra sea view rooms. And great location. :-)
BUT !
The rooms are veryold and run down, things are falling apart , so for the price of this hotel. You can easily get a luxury room somewhere else for the same price if you book early( this year 164 euro a rom sea view, next year 200 euro per room sea view )
The problem is that Tenerife is fuillbooked now and the hotels can take the prices they want , regardless of the room standards , but when that will change they will have a problem with this prices, so I hope they will do something about this.

Room Tip: Best views is the sea view rooms, and the plunge pool rooms on the side to mediterrainian and other...
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  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Trine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017 via mobile

First visited this hotel 17 years ago when it was relatively new. Nothing has changed and the wear and tear of the years are showing. The bedrooms have very little drawer storage and the bathrooms have still got the same baths/sinks etc. The bath in the room that we stayed in this visit had a damage to the enamel that was approximately 8 cm by 5 cm and had been very roughly painted with cream paint. The cap for the overflow kept falling off. There was ingrained grubbiness to the wall and floor tiles. The public areas have a number painted areas, particularly the balustrades of stairs with a numbered layers of flaking paint and many of the mirrored walls and columns have cracks particularly at the bottom where they have been bumped over the years.

At first glance the hotel and rooms seem reasonably clean but when I spilt water on the floor in our bedroom and used tissues to wipe up the tissues were grimy with dirt.

For two days there was limited access to the pool area because of an event that the hotel was hosting. We were told if we wanted to sunbathe we could do so at the Mediterranean Palace. Had we wanted to use the Med Palace we could have booked to stay there at a cheaper rate. In addition, the pool area at the Med Palace was already over crowded. We chose the Coleoptera because we prefer that pool area. The hotel did not let visitors know of the limited access when customers booked holidays. Shows a lack of management’s regard for visitors to their hotel.

Positives are the staff are very friendly and helpful and the hotel is in a great location.

Will not stay again until this hotel has been refurbished and this does not seem to be imminent. A shame because has the potential to be a great place to stay. So disappointing.

Stayed: October 2017, travelled as a couple
2  Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this reviewResponded 2 November 2017

Dear Ann B,
Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. As you can read in other reviews, we are aware that the hotel needs a change and for this we are working in a reform plan since 2012. The reforms of a complex of this size, we understand, should be done in stages to try to affect, as little as possible, guests and can thus guarantee a pleasant stay in Tenerife. At the Hotel we have a technical service that comes in as soon as possible to fix those faults that may occur in the rooms, so we ask you please to any small incident that you found in your room is transmission to reception. . We are working on the design of the new rooms that we intend to refurbish soon. Although the exact dates are not still scheduled, I can confirm that changes will be made, certainly for positive.
Thank you once again very much for your time sharing your experience with us and we say goodbye hoping to have the chance to welcome you again at Mare Nostrum Resort.

Kind Regards,
Alejandro Crespo,
General Manager.

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Reviewed 24 October 2017 via mobile

Stayed at the Cleopatra Palace for 2 weeks in Oct 2017 on a bed & breakfast basis, this is the third time we have stayed at this hotel. The location of this hotel is great and is in the heart of some great restaurants and bars, the staff are fantastic and really helpful, the breakfast is also great with plenty of choice. However the hotel is in serious need of an update as it is now looking a little tired.

Stayed: October 2017, travelled with family
3  Thank RichardButler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Playa de las Americas
#6 Family Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
Price Range: €124 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Official Description (provided by the hotel):
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas

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