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1,748
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A Holiday Lettings verified reviewer
Welshpool, United Kingdom
6115
Reviewed 10 November 2012

  • Stayed: October 2012, travelled solo
    • Value
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 9 November 2012

Hi we stayed at this hotel from the 2nd Nov to the 9th the hotel was great spotless room service daily our room for the money good but no tea or coffee making facilities! we had to ask for kettle and if you asked room service they would charge us 5 euros after buying tea bags sugar they could charge for using a fridge the best is still to come breakfast what a bad joke the water for a cup of tea or coffee never hot enough the actual breakfast never hot enough to eat the last two mornings my partner had cereal and fruit! by the time we got our plates back to the table everything was cold lovely food wasted!

Room Tip: rooms near main street too noisey we had to change
  • Stayed: November 2012, travelled as a couple
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2  Thank andythegoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2012

Stayed here in Oct for a week, nice place but what a smell from the plugs in the sinks. Im sorry but its not worth the star rating. We went for breakfast one morning and the table was absolutely disgracefull, butter smudges, spilt suger and crumbs all over. We went b&b to Golf Del Sur in Tenerife last year and it was half the price and much nicer, in fact we chose to back there in April. We would of went back to Cleopatra Palace but to be honest between the 2 I would choose the 1 in Golf Del Sur all day long.

  • Stayed: October 2012, travelled as a couple
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1  Thank ft1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

The only plus point about this hotel is the location. Very central to restaurant bars etc. Our negitives are that the hotel is dated, net curtains should be binned - or at least taken down and washed! The beds are SO uncomfortable. There is no atmosphere around the pool area. The staff are 'just' about pleasant. We asked for an adaptor - had to call 3 times for one- eventually received one 6 hrs after the 1st phone call. For the star rating it is given we went into a number of other hotel and the difference was remarkably different. first time in tenerife and Would we stay at this hotel again ? no. Over priced and dated.

Stayed: November 2012, travelled as a couple
3  Thank Gaahead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

My husband and I are just back from a trip to this hotel. We went with our son, his wife and six month old baby. Our son booked full board for us all. This was not such a good idea. Apart from the boredom of facing the exact same food every lunch time and every dinner, our biggest complaint was that we were asked to pay for a cup of tea/coffee after our meal! Nothing is included apart from the food - not water, wine,tea or coffee. My daughter in law was asked to pay going into the gym. e thought this was all outrageous as we had paid a huge amount already as it was mid term break week. The hotel is nice - rooms are spacious and everywhere was very clean. We were a little shocked also on arrival to be asked to pay upfront as we were handed a glass of champagne! There were a lot of positives also as they provided very well for our little grandchild. There are no activities in this hotel and no one advises you to go to the next complex - The Mediterrean Palace - for activities. I thought communication left a lot to be desired! Breakfast is really good - everything you could ask for. It could so easily have been really terrific if there was just a bit of attention and care towards the customer - complimentary teas and coffee - free access to the gym, someone to communicate about the activities.

  • Stayed: November 2012, travelled with family
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7  Thank Ger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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