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“Full Board or not?”

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Cleopatra Palace Hotel
Reviewed 5 November 2012

My husband and I are just back from a trip to this hotel. We went with our son, his wife and six month old baby. Our son booked full board for us all. This was not such a good idea. Apart from the boredom of facing the exact same food every lunch time and every dinner, our biggest complaint was that we were asked to pay for a cup of tea/coffee after our meal! Nothing is included apart from the food - not water, wine,tea or coffee. My daughter in law was asked to pay going into the gym. e thought this was all outrageous as we had paid a huge amount already as it was mid term break week. The hotel is nice - rooms are spacious and everywhere was very clean. We were a little shocked also on arrival to be asked to pay upfront as we were handed a glass of champagne! There were a lot of positives also as they provided very well for our little grandchild. There are no activities in this hotel and no one advises you to go to the next complex - The Mediterrean Palace - for activities. I thought communication left a lot to be desired! Breakfast is really good - everything you could ask for. It could so easily have been really terrific if there was just a bit of attention and care towards the customer - complimentary teas and coffee - free access to the gym, someone to communicate about the activities.

  • Stayed: November 2012, travelled with family
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7  Thank CorkGer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,917 - 1,921 of 3,104 reviews

Reviewed 2 November 2012

We have travelled to Tenerife for the last 15 years and for the past 10 years we have stayed at the Mare Nostrum Resort, either at the Cleopatra Palace ( more relaxing, quiet yet suitable for families) or the Med Palace (where all the entertainment is based during the day) and have had a wonderful time, everytime. We would not stay anywhere else in Tenerife. I think the main benefits or staying here are:
1) Wonderful location - right on El Camison Beach and lovely, classy shops and restuarants opposite. It is not noisy.
2) Service - the team from reception, porters, chef's, waiters, maids, Management - everyone is always ready to help and nothing is too much trouble.
3) Cleanliness - amazing, the rooms and public areas are spotless.
4) Apperance - the most opulent, luxurious looking hotel in Tenerife, the fountains that make the front of the hotels are the main focul point of the whole area and I would guess nearly every holiday maker to Tenerife, staying in the area takes a photo of them. I am always so proud to say we stay there. It is a very admired hotel by all nationalities.
5) Rooms - spacious enough, clean, well equipped bathroom, not oppulent but very comfortable and clean.
6) Views - in my opinion a sea view is worth the supplement or ask for a view at the beach end overlooking the Med Palace if staying in the Cleopatra, or if staying in the Med Palace, I would always book a pool view as a Mountain view may be nosier. With many pool views at the Med Palace you should also be able to see the sea.
7) Food - breakfast, lunch and evening meal are all buffett and there is a tremendous amount of choice, fresh smoothie bar, fresh meat counter, cooked to order omlettes, pancakes, eggs, anything you want and the standard cereals, nuts, fruits, breads, cakes, hot buffett and for lunch and evening meal there is a typical buffett plus wonderful fish, salads and meat cooked to order.I think we lived on fresh prawns, mussells and steak!!
In summary, we truly love this place, as do my parents, it really does feel like going home. If you want to go to a hotel where you will be looked after, have an excellent location and like wondering around shops in an evening and soaking up the atmospehere you can not beat it

Room Tip: Sea view or mountain view overlooking the Med Palace towards the beach - they will understand??!!!
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  • Stayed: October 2012, travelled with family
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2  Thank clair1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

This hotel needs investment, hotel needs a total refurb, it needs new furniture in lounge areas, take down the filthy net curtains, rooms need to be modernised, dining room again showing its age. Towels everywhere when it rained, lots of leaks.
Plus points for this hotel, location, fab welcome, lovely pool area, security good, great free staff show.
Other not so good bits - Needs a total refurb, Staff at breakfast need more support, they don't seem happy at work, queuing too long for egg dishes and fresh orange juice.
Disappointed that planned events were cancelled at short notice because of weather, we were looking forward to the Halloween celebrations, hotel has a lot of space surely it could have been held indoors. Seems to be lots of space/rooms in hotel not being used, sort of lost its way/ soul this hotel. Wifi hit and miss. Hard mattress in rooms.

Room Tip: Select a room facing the sea or pool or you could end up facing the street.
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  • Stayed: October 2012, travelled as a couple
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1  Thank Escapingisfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

We used all premises of MARE NOSTRUM (Medit./Sir Anthony/Cleopatra)
At the end of the 'old' Sir Anthony and the start of the 'new' it was unbeatablle!
As for now CLEOPATRA is far the best in terms of price/quality:.Staff is 'SUPER'
Close to the beach,ROOMS very clean and still OK,Breakfast complete etc.etc.
Thank you for a perfect break! ...we will be back in december!

Room Tip: as far away as possible from the 'piramide'(close to the seaside.
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  • Stayed: October 2012, travelled as a couple
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1  Thank Cris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

We have been staying at this hotel for 5 years now visiting twice a year (Mid Spring & Winter)! The first time we stayed was as spectacular inside as it was from the outside so we keep going back. We stayed in May for 2 weeks and now can't wait to get back for Christmas, it feels like our second home. Looking forward to seeing the staff again, they cannot do enough for you; absolutely fantastic every time we have stayed. It will be our second Christmas at the Hotel, can't wait! After staying at different resorts on the island, would not stay anywhere else now. The breakfast buffet is amazing with excellent choices as other reviews has said.The location is also a huge plus for us as we take elderly parents who cannot walk far and the area is very flat with numerous restaurants, cafe's & bars within a few minutes walk.

Room Tip: We like to stay in the Marco Antonio side opposite Parque Santiago nearerto beach end as it is very...
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  • Stayed: May 2012, travelled as a couple
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2  Thank Dawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Family Hotel in Playa de las Americas
#6 On the Beach Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
Price Range: €124 - €264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Official Description (provided by the hotel):
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas

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