My husband and I are just back from a trip to this hotel. We went with our son, his wife and six month old baby. Our son booked full board for us all. This was not such a good idea. Apart from the boredom of facing the exact same food every lunch time and every dinner, our biggest complaint was that we were asked to pay for a cup of tea/coffee after our meal! Nothing is included apart from the food - not water, wine,tea or coffee. My daughter in law was asked to pay going into the gym. e thought this was all outrageous as we had paid a huge amount already as it was mid term break week. The hotel is nice - rooms are spacious and everywhere was very clean. We were a little shocked also on arrival to be asked to pay upfront as we were handed a glass of champagne! There were a lot of positives also as they provided very well for our little grandchild. There are no activities in this hotel and no one advises you to go to the next complex - The Mediterrean Palace - for activities. I thought communication left a lot to be desired! Breakfast is really good - everything you could ask for. It could so easily have been really terrific if there was just a bit of attention and care towards the customer - complimentary teas and coffee - free access to the gym, someone to communicate about the activities.
- Official Description (provided by the hotel):
- A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more less
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- Also Known As:
- Cleopatra Hotel Tenerife
- Hotel Cleopatra Palace
- Cleopatra Palace Tenerife
- Cleopatra Palace Hotel Tenerife/Playa De Las Americas