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Reviews (3,296)
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Reviewed 9 April 2012

From Las Palmas airport it is only a 15 min drive by taxi (costs about £ 30) to the Cleopatra Palace Hotel. The hotel has a GReek Style theme throughout and this is the first thing you notice on arrival. Massive marble staircases and Greek statues all around and throughout the whole hotel. Reception was quick and efficient, and a porter took our luggage up to the room for us. He also explained the features of the hotel and gave us a plan with the lay-out of the complex as the Cleopatra is part of the Mare Nostrum complex (4 hotels in all).
We had booked a double and it was a good size room with large bathroom and a small balcony area ,where you could have breakfast,and we did. Nice. There was also a fridge (empty),digital tv,airconditioning,in-house musicsystem,a private mini safe and roomservice: the food arrived fast and was well presented and hot when it arrived. On the other hand: no tea- and coffeemaking facilty in the rooms,which was disappointing. The bedlinnen was crisp and clean and was changed every 2 days. The housekeeping staff are friendly,discreet and do a great job!
We were advised that we could have wi-fi in the room if we bought a pass for £6,but since we did not bring a laptop we didn`t try this out.So can`t comment on wi-fi working well or not.
Breakfast is buffet style, but it is very extensive! You really are spoilt for choice but mostly have to serve yourself and be prepared to wait a while for a waiter to get you coffee/tea. But overall the quality was good and plenty to choose from. Breakfast is served from 7AM to 10.30 AM,but, as usuall, the waiters start clearing everything form 10 AM,so don`t arrive late ! Alternatively you can order whatever you want for breakfast from the roomservice menu, for a small surcharge of about £5. Well woth it,as you can sleep in and relax, having you breakkie when you want to,out on the balcony in the early sunshine....we enjoyed this!
The pool-area is quite large with plenty of sunbeds and parasols for everyone (well there were enough in march,when we were there anyway).There is always some relaxing music playing in the background but on a low level so it does not disturb if you just want to snooze in the sun.In the pool-area the Greek style theme also prevails,but luckily is not overdone.A lifeguard is on duty all the time, nice to know for people with young children.There is a pool-side snackbar with hot and cold treats from the menu,as in most hotels. Nothing fancy but I have to say: they make a great cup of coffee, and the staff are very friendly and efficient.
The Spa area is located next to the swimmingpool and easy to find and access. The staff are very good at what they do and very helpful and friendly. Yuo can purchase a daypass for the wet area only,at £15 per person. for that you get access to the heated filtered seawater pool with jacuzzi,sauna and steamroom and a private sundeck with sunbeds,large towels,robes,slippers and parasols. A very relaxing day indeed! Here too you can enjoy snacks and drinks from the main pool-side snackbar. Really recommend this Spa day !
The hotel itself is close to the beach and you can have a lovely long walk along the seafront, where you can dine later in the evening in any of the restaurants located at the edge of the beach. The food is good and the prices are reasonable,especially considering the view you have while dining! There are a few appartmentcomplexes nearby,with their own pool and shops,so the area is lively. But not too busy or too loud.Except perhaps for the bistros along the mian road into Playa de las americas. Those all have their own singer in the evening, and it can be pretty loud too. But it does end around midnight and a lot of tourists seem to love this enternainment and join in. Up to you wether you do or you don`t...
In conclusion: we enjoyed our stay but and will definetely go back to the area. But next time we will try out another hotel of this complex.It never hurts to compare and keep looking...

Room Tip: If you want a room with a poolview then do ask for that,we ended up with a room facing the street,looking out onto nothing much...
  • Stayed: March 2012, travelled as a couple
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3  Thank Rosesgirl15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2012

As I have to work in my hotel for several days this vacation, we specifically requested a good wifi connection at the time that we booked our stay. Free and everywhere wifi was guaranteed by the hotel staff. When we arrived, they told us that there would only be reliable wifi in the area around the reception desk and the rooms directly above.
But even as our room is within that area, the wifi connection fails almost constantly, forcing me to log in again and again....and again....

  • Stayed: April 2012, travelled with family
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2  Thank juan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

We had a week in Los Christianos in January at the Arona Gran. As reported I thought it was a splendid hotel, but decided to stay in Playa de las Americas this time (March 20 - 27th) for a change in both Hotel and resort. The Cleopatra is a grand building with grand staircases and statues etc. However, for me that is all it has. Otherwise it is a normal almost three/four star hotel, which I think has lost its way. We booked Bed and Breakfast through Booking.com. I emailed the hotel some weeks before to ask for a South West facing room on a higher floor. On arrival the reception were friendly, but seemed unaware of my request. After some discussion the receptionist said he was upgrading us as the hotel was almost full, to a superior room. The room was larger with a few more nick nacks such as dressing gown and slippers, and the balcony has a cold water small large bath (best description I can think of !) After the first day and early evening, we could not sit on the balcony because it faced EAST. I then went to Reception and asked them to move us as I had requested a SOUTH WEST balcony location. They agreed to move us but could not understand why we wanted to give up a superior room (normally an extra £75 a day ?) for a standard room. I tried to explain that we wanted to sit on the balcony in the early evening and to face the fading sun. They showed quite clearly that they definitely could not understand this.

The general state of the umbrellas needs urgent attention. The breakfast is a buffet affair, and to be honest is more like a two star staff canteen than a four star hotel. Food presentation is poor, as are the habits of some of the cooks. An example is when one of the staff took an empty food container out of the servery (which has a water pool underneath to keep food warm). This container was dripping with the water which then dripped over the remaining containers in the servery - very poor hygeine and to me a not too caring attitude. The waiters / serving staff were good, but I felt the service was eratic and understaffed. Unfortunately I have to compare this hotel with the Arona Gran, and think the management would do themselves a favour by visiting the Arona to get some tips on presentation and selection (as this was far less than the Arona).

This hotel is twinned with the Meditteranean next door, where all the action is. The Cleopatra is the quiet one, but guests can use either. The Cleopatra has two other restaurants and a tapas area, but all were closed whilst we were there. A half board option costs around 25 euros per person a day, which is very expensive, and from a couple of reports from other guests not worth the price.

The area is excellent, very clean and tidy, and you walk out of the hotel either to the beach or the other way to the centre of everything, including shops and restaurants, mostly which have good entertainment at no extra cost. We paid around 50 euros each evening including a meal and sufficient drinks and of course the entertainment. This is a really clean, well maintained resort, but the Cleopatra does have to up its value for money to compare well with others in this area.

Room Tip: South West if you like evening sun - East if you like the shade in the evenings
  • Stayed: March 2012, travelled as a couple
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2  Thank LIVINGSTONEAFRICA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

nice hotel. well looked after by the staff very friendly. i sometimes wonder on negative reports if my wife and i stayed in the same place.the report by siabnamban was nothing like what we experienced .my wife and i come from high end of the catering industry this hotel was superb

  • Stayed: March 2012, travelled as a couple
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1  Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

Hotel is in an excellent location in Playa de las Americas. Less family orientated than the Med Palace next door - you can use their facilities if you want. We had a pool view room which was excellent. The staff were very good and nothing was a problem. Plenty of sunbeds at the pool which was lovely and relaxing. Only downside was the "entertainment" at night - but with so many bars and restaurant close by it was not a problem.

  • Stayed: March 2012, travelled as a couple
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3  Thank KLJBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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