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“Poor Introduction.”

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Spring Hotel Vulcano
Certificate of Excellence
GreenLeadersGold level
Halifax, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor Introduction.”
3 of 5 bubbles Reviewed 13 February 2012

After a very quick reception -- "Here is your key, this is your room number "-- we were in our room. Room was OK but no info re hotel, facilities or area. At reception we were told it was going to be replaced and would not be available for a few days. It never materialised and we had to find out for ourselves . This took us the best part of our hols. and info had to be squeezed out of them.
The restaurant was canteenish with food being left uncovered and unused food brought out
again next day, partic salad meats. Strongly recommend hotel manager (if there is one) to
install hand disinfecting bottles at entrance of restaurant.
The entertainment was usually quite good and the animacion team kept those who wanted it
well entertained.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank PMcM_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Community Manager at Spring Hotel Vulcano, responded to this review, 5 March 2012
Dear Sir / Madam,

Thank you very much for writing your review on your recent say at Hotel Vulcano.

First of all we would like to thank you very much for sharing with us your disappointment, on your welcome, the lack of information in the rooms and also with our Restaurant We are now taking every possible measure to prevent such instances from recurring and to keep the high standard and service that have given us the good reputation we have.

We look forward to seeing you sometime in the future, and should you wish to return our Manageress will be more than happy to see you.

Best regards

Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,502 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Dundee
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 12 February 2012

This was our first visit to the Vulcano, which came recommended by friends. The best thing about this hotel is its location, only a short walk from the beach and from the various attractions of the east end of Las Americas.

We stayed in a superior room with a pool view, and our balcony got the sun from around 2.30 in the afternoon onwards. The room was OK, nothing special but clean. The noise from the evening entertainment could have been annoying for anyone looking for a quiet early night.

The pool area was the biggest let down, in our view. There are two pools, one heated to 28 degrees and one heated to 20 degrees - guess which one was warmer? - the smaller one! As a result, everyone crammed into that one, leaving the lovely bigger pool virtually unused. Another poor feature of this area is the "bike shed" arrangement of fixed position sun shades, which mean that you have to move your sun bed to get any shade - not popular as the beds are laid out in regimented rows, and any movement of a bed means traffic flow is seriously disrupted. We didn't like this area, and as a result spent most of the time away from the hotel.

Food was fairly ordinary, but very efficiently presented, considering that almost everyone turned up for dinner at 6.30 (we saw a queue on our first night). The menu did vary, but breakfast was probably the most enjoyable meal, with a wide range of fruit and cereal options, in addition to the usual hot service of sausages and omelettes. Service was good, with several nice and friendly members of staff.

There was entertainment every evening, with a lounge singer followed by the top of the bill - a tribute band or a comedian or speciality act such as dancers or magicians. Again, OK but nothing special. During the day, the entertainment staff organised a range of activities such as aqua gym, archery, table tennis etc. Cant say much about these as we were never around to try them out.

The Vulcano is the sort of place that clearly appeals to many, as there is a high percentage of repeat visitors. It is not particulary child friendly (try the Bitacora for a family holiday, we were told) and the lifts are very heavily used by the mainly elderly clientele. We don't wish to be too critical, as all of this is evident from other reviews. All in all, a good hotel for a certain customer profile, and it seems to work. Not sure if we'll go back, though. If you do go, we recommend visiting the Hole in the Wall irish music pub around the corner, for an excellent night's entertainment.

Room Tip: Ask for a south facing room if you want to sun bathe on your balcony.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank socratesDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Community Manager at Spring Hotel Vulcano, responded to this review, 5 March 2012
Dear Sir,

Thank you very much for taking the time to review your stay in our Hotel Vulcano.

In answer to your review regarding the “bike sheds” as our guests refer to them, they are there to help us maximize the little space that we do have.

After reading your review we understand the title, and although you liked certain things you are not too critical with the ones you dislike. We are sorry to hear the Hotel Vulcano did not appeal to your profile and understand your doubts about coming back again.

Best regards

Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windermere
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 10 February 2012

My husband and I have just returned from a week long stay at the Vulcano. We had previously stayed several years ago and due to an illness we needed a week of sun and rest to recover. We had a pool view superior room which was both spacious and clean with a patio overlooking the pool. I am sure in the summer this would be wonderful as it would catch the afternoon sun. We did not worry about the lack of sun on the patio as the hotel was fairly quiet and there were always plenty of sun beds. Sadly, as in a lot of hotels there were several sad people getting up at 7.30 and before to place towels on sunbeds especially on the higher terrace area. It is a shame these people then do not use them til mid afternoon. The hotel has a notice saying towels will be removed but this did not happen. So probably in peak season this would cause a problem. The food in the restaurant was simple but on the whole well cooked and a good selection. The waiting staff were pleasant and cheerful. As on other reviews there were a lot of repeat guests which does show how popular the hotel is and yes many are in their "silver years." For us the evening entertainment was a little old fashioned but we are not ballroom dancers and certainly the guests we saw were having a fab time.
All in all a great holiday excellent value for money and we will be joing the many return visitors for sure. Thank you to all the Hotel staff.

Room Tip: Superior pool view rooms in the main hotel are sunny all day. The hotel also has larger superior roo...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tracey_and_Trace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Community Manager at Spring Hotel Vulcano, responded to this review, 5 March 2012
Dear Madam

Thank you so much for writing a review on your recent stay at Hotel Vulcano.
We are so grateful for your kind words towards our friendly and helpful staff.

Looking forward to seeing you in the very near future.

Best regards

Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 2 February 2012

This was our third visit to the Vulcano and hopefully it wont be our last. The hotel is in a good location close to shops, bars and not too far from the beach. Food is very good and lots of variety, rooms comfortable and clean. Staff are friendly and helpful. My husband and myself both feel this hotel suits the more mature person with the sister hotel Bitacora more suited to families.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Emerson01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Community Manager at Spring Hotel Vulcano, responded to this review, 5 March 2012
Dear Madam,

Thank you so much for taking the time to write such a kind review.

We thank you for your lovely words and are delighted to hear that you have come to stay once again, and look forward to seeing you soon!!

Best regards

Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 February 2012

Have visited this hotel regularly as my husband is wheelchair bound,our holiday is made worry free as we know the accomodation will fit my hubands needs,the rooms we use are adapted for wheelchair users. In my case it is so nice to come to a hotel where service is still an important factor,not just in the main dining room but also in the pool restaurant you are treated as a respected and welcome guest,always greeted with a smile! The food is good and varied for all nationalities,and fresh fruit is always available at breakfast and evening meals. the maids who clean your rooms are quick and leave your room smelling sweetly! We return from this holiday always feeling relaxed with batteries recharged,ready to book the next visit.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank mrsmanagerUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Community Manager at Spring Hotel Vulcano, responded to this review, 5 March 2012
Dear Madam,

Thank you so much for taking the time to write such a kind review about your stay in Hotel Vulano

We are so pleased to hear that you and you husband had once again a relaxing stay with us. Thank you for your lovely words on our staff

We look forward to welcome you on your next visit!!!

Best regards

Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Spring Hotel Vulcano

Property: Spring Hotel Vulcano
Address: Avda Antonio Dominguez Alfonso 8, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Playa de las Americas
#5 Top resorts Hotel in Playa de las Americas
#11 Romantic Hotel in Playa de las Americas
#13 Luxury Hotel in Playa de las Americas
#15 Family Hotel in Playa de las Americas
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Spring Hotel Vulcano 4*
Number of rooms: 371
Official Description (provided by the hotel):
Spring Hotel Vulcano is strategically placed in the nicest part of Playa de las Americas. Next to the beach, the best shopping and entertainment area and 1 km from an 18-hole golf course Las Americas. ... more   less 
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Also Known As:
Hotel Vulcano Tenerife
Vulcano Hotel Tenerife
Hotel Tenerife Volcano
Vulcano Tenerife
Spring Hotel Vulcano Tenerife/Playa De Las Americas

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