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Reviews (1,460)
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All reviewschill out barplenty of sunbedsanimation teamevening entertainmentbusy roadporkon taprooms are modernhalf boardgran canarialovely hotelgreat holidaya ground floor roomsaladentertainment areaplenty of choiceshower head
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Reviewed 5 May 2017

Lovely hotel with spacious, clean and modern bedrooms. Plenty of sunbeds round the pool, could just do with a few more brollies for shade. We chose half board - the food was great with plenty of choice, food was fresh and hot. Reception staff were helpful and the entertainment team worked hard to keep everyone happy. The only downsides were the wifi wasn't the best and the proximity to the motorway but it certainly wouldnt put us off staying there again. Great hotel, close to the beach, local shops, restaurants, bars and the bus terminus to be able to go and explore the island with ease. Give it a go!

  • Stayed: April 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank lynne197932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EVA D, Director de Relaciones con Clientes at LABRANDA Playa Bonita, responded to this reviewResponded 8 May 2017

Dear Guest,

Thank you for choosing the LABRANDA Playa Bonita Hotel and take time for your comments on Tripadvisor.
We are delighted to know that you and your daughter and your enjoyed your stay at our hotel. I take the opportunity to inform you and future guests, that in June we will install the optical fiber and the internet will be faster. Thanks for your suggestions.
We are already looking forward to welcoming you again soon.

Sincerely,

Eva Dominguez.
Guest relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2017 via mobile

We stayed here for 2 weeks there was 27 of us for my husbands 40th birthday, after reading certain reviews I was apprehensive, how wrong was we. The rooms were spotless clean, pool area lovely, heated pool a bonus, wifi could of been better, but the best part of the hotel was Eva the manager, she could not do enough, always said hello to the guests, all our requests nothing was too much trouble, can't thank her enough for separating the restaurant and organising a cake made it really special for us! Would definitely return, thank you Eva for making our stay so enjoyable.
Mrs Meek

Stayed: March 2017, travelled with family
1  Thank meeky1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EVA D, Director de Relaciones con Clientes at LABRANDA Playa Bonita, responded to this reviewResponded 4 May 2017

Dear Michelle,
Thank you for this wonderful comment, we are all very happy to know that you had a fantastic holiday you and your whole family. I'm glad that your husband enjoyed his birthday. We look forward to seeing you again and see if the next time grown up the family (JIJIJIJI) take care and have a lovely day, say hello to them all from the PLAYA BONITA team. XXXXXX
Best regards.
Eva D.
Guest relations manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017 via mobile

Stayed here over Easter, and had a good family holiday.
The whole hotel is really spotless, and the staff are all friendly.
We went half board so it didn't include any drinks, after buying a couple of rounds by the pool, we decided to upgrade to all inclusive. Each drink we had cost 2 euros and by upgrading we also got lunch included.
The best bit it was only 9.50 euros a day so it's was a no brainer.
If the food wasn't good I wouldn't of bothered but the standard was really decent.
The entertainment team Franco, and Eva, worked really hard and ensured everyone had a good time.
There are a few bars about 200 meters away so we would go there for early drinks and watch football.
I would definitely recommend this hotel.

Stayed: April 2017, travelled with family
1  Thank BrownskinsHalifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EVA D, Director de Relaciones con Clientes at LABRANDA Playa Bonita, responded to this reviewResponded 3 May 2017

Dear Guest,
We are very happy to read this wonderful review and we want to thank you for sharing it on Tripadvisor. Every day at Playa Bonita, the greatest objective of all our workers is to waste happiness, and then see the reward in opinions like this. We hope to see you again and that your next vacations are as pleasant or more than these if possible. See you soon.
We send you a big hug.
Best regards.
Eva D
Guest relations manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017 via mobile

My partner and I stayed here for 9 nights in April. The hotel is quite big and split into 4 different buildings. We stayed on the top floor and the room was fantastic! It was a spacious room that overlooked the pool and we had the sun on our balcony from 3pm onwards. The pool area was great - lots of sun loungers and nice wee pool bar! We were all inclusive which I would recommend! The restaurant was lovely and the food was really good - different things every day. The animation team were friendly and always tried to get guests taking part. I really liked this hotel and would visit again!

Stayed: April 2017, travelled as a couple
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EVA D, Director de Relaciones Públicas at LABRANDA Playa Bonita, responded to this reviewResponded 2 May 2017

Dear guest,
Thank you for sharing this great review on TripAdvisor. We are very happy to know that you had a great stay, that you liked the hotel, the room, the location and everything around. Well you have also enjoyed the food and a fantastic holiday. We want to send you a huge hug, from the whole Playa Bonita team.

Best regards.
Eva D.
Guest relations manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017

Just some minor things stopped me rating as excellent. See below.

We had a great week here, topped off by excellent weather in the last week of March.

Food choices were great, drinks were really good (you serve yourself beer, wine, soft drinks, water in the restaurant, really good), there are loads of sunbeds, its only 5 mins walk to the beach and there are loads of shopping and eating areas in the neighbourhood.

Room was large, clean and modern. The 4 hotel room buildings are circular and the rooms are essentially a segment of the circle, so get bigger towards the outside walls.

Staff were always helpful and keen to please, I left quite a few tips.

Note that there is no inside bar in the hotel. There are blankets to wrap in if it's too cold!

Would definitely go back.

So, the only things that stopped me rating as excellent:
1. We emailed about upgrades, were advised prices but that it was dependent on availability on check in. In any case I expressed a preference for a high floor room in a quiet area. On check in it was busy and when i asked about my request it was clear the receptionist wasn't interested. We had been assigned a room and that was that, and anyway there were no top floor rooms available. Quite simply, I did not believe that. We got 1st floor where balcony was literally 20m from the evening entertainment stage! The hotel was nowhere near full. I've had this experience at other hotels and can't follow why they don't want some more money!!
2. The services sheet you get on check in lists two a la carte restaurants. There aren't any. I went and asked. There is only one restaurant, which has inside and outside options. Don't get me wrong, the food was great, but for some reason they are misrepresenting their services.
3. The hotel website says there is a gym. There is a gym in a sister hotel, very close by (Labranda Marieta), which was really good but just like the restaurants, they should make it clear.
4. Sitting at Chill bar one afternoon, the music went off, went and asked why, was because there was a TUI welcome meeting near the stage (50m from bar!). What is that about, music wasn't even loud!

  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank m4xwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EVA D, Director de Relaciones con Clientes at LABRANDA Playa Bonita, responded to this reviewResponded 1 May 2017

Dear Guest,
Thanks for this detailed comment and full of suggestions, thanks for taking part of your time and sharing it on Tripadvisor. We will take note and distribute it to each department. We will be happy to welcome you again. We wish you a wonderful day.

Best regards.
Eva D.
Guest relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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