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All reviews main pool animation team shower trays evening entertainment queen tribute band sand dunes self service snack bar food pool area wine and soft drinks bathroom floor foam party food wasn t branded spirits on tap great holiday lovely hotel
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Reviewed 19 October 2018 via mobile

Agree with all that’s been said about this Hotel , is very nice but why are there so few umbrellas at both pools ? Nowhere to hang clothes in room , shared courtesy room with no soap , drilling banging round the pool in main season not exactly relaxing , other wise a very nice Hotel

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Davepthanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeinGon, Guest Relations Manager at Abora Catarina by Lopesan Hotels, responded to this reviewResponded 20 October 2018

Dear guest Davepthanet,

Thank you for taking the time to share your feedback. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests.

We always try our very best to make our guests’ stay as comfortable and pleasant as possible, so we regret that we did not succeed on this occasion. Of course, all departments are informed about your comments to have a more conscious about this details.

We hope that you will visit us again to see the changes we continuously make and we look forward to having another chance to welcome you back.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2018

Fantastic hotel and facilities, fantastic staff. We have booked again for next year since we got home this morning. Circumstances prevented us from holidaying the last two years, so it was great to see all the improvements and upgrades to a hotel that we already really appreciated.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeinGon, Guest Relations Manager at Abora Catarina by Lopesan Hotels, responded to this reviewResponded 20 October 2018

Dear guest lawrencesusan,

Acting as a second home for our visitors is a great responsibility for us. Our desire is that everything should be perfect so that our guests’ only concern is enjoying both the hotel and this beautiful island. Comments such as yours encourage us to continue, to keep working hard, reminding us that the work is worth it. We are happy that your time with us met your expectations and we hope that it will not be too long until we see you again. Thank you.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2018 via mobile

I spend two weeks at the Caterina. What a wonderful hotel. Room was excellent, staff were friendly at all times. Pool entertainment was great and even though we didn't join in we enjoyed watching others enjoy. Live music round the pool was a nice touch and foam parties were great! Good choice of food that caters for most tastes, and microwave provided for guests who prefer their food piping hot. Would definitely stop here again as we had a wonderful holiday!!!

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank angela6148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeinGon, Guest Relations Manager at Abora Catarina by Lopesan Hotels, responded to this reviewResponded 20 October 2018

Dear guest angela6148,

We hope that you had a pleasant return journey and that you enjoyed this marvellous island during your holidays. With respect to your comments, the only thing left for us to do is to thank you for your words. It gives us great pleasure to know that you enjoyed staying in our hotel. We are entirely at your disposal for any questions that may occur to you.

Kind regards

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Reviewed 16 October 2018 via mobile

My grandsons and I thoroughly enjoyed our holiday to Gran Canaria . The weather was excellent , at times very warm but much appreciated was the fact that soft drinks , beer and wine are on tap 24hours. Sandwiches and cake also 24hours.

The animation team put a lot of effort into the daily fun with games and evening shows, but on a whole for a four star hotel the evening entertainment for adults could have been better.

The food was buffet style which suited most but the system for keeping the food hot has too be reviewed as most nights it was lukewarm. I found on two occasions that the chicken was undercooked and therefore we ate out at night several times.

We had a lovely room on the 4th floor overlooking the gardens which were well looked after. The only complaint with the room was that there was not enough hanging wardrobe space or drawers for three adults and my two grandsons had to live out of their suitcases.

No fault of the hotel but it is mostly Germans ,Russians and the Netherlands who frequent Playa del Ingles and this hotel. We felt a bit isolated at times.

Date of stay: October 2018
Trip type: Travelled with family
1  Thank Irene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeinGon, Guest Relations Manager at Abora Catarina by Lopesan Hotels, responded to this reviewResponded 20 October 2018

Dear Irene J,

First of all, I would like to thank you for taking the time to write a review about your recent stay at Abora Catarina Hotel.

We are very concerned to learn of your disappointing experience during your stay and would like to apologise for any inconvenience you experienced. We will make sure the department in charge, in this case, the kitchen staff received your feedback; this is what makes us improve to give you a better service.

One of our most important commitment is that the entire guest feels welcome in our Hotel.

We are always trying to provide the best quality of animation programme and for the entire hotel guest. I have already spoken to the Animation Manager to improve the evening shows.

We hope to host you again in the near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

The animation team are one of the best i have ever seen, They work very hard and interact with the guests, and are great with children. The hotel has nice spacious rooms and is kept very clean. I would definitely recommend for a family holiday. The only down side was the ( English ) breakfast. The bacon was overdone, even burnt at times, and the beans were cold. The best way to overcome the cold breakfast was to plate it and pop it into the microwave. My Husband decided on a back massage. Not a good idea. The German guy insisted on cash and did not do what a spa in England would do.

Room tip: All rooms seem ok but we had a brilliant room 450
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank maureendeakin74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeinGon, Guest Relations Manager at Abora Catarina by Lopesan Hotels, responded to this reviewResponded 16 October 2018

Dear maureendeakin74,

At Lopesan Hotel Group we know that the holidays are some of the most important times of the year and that is why it brightens our day to read opinions as positive as yours. Thank you for having gone to the trouble of sharing your experience with us and with other users. If you decided to holiday on Gran Canaria again, it would be our pleasure to see you stay with us again.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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