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“Great hotel on a beautiful location”

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Santa Monica Suites Hotel
Ranked #4 of 135 Hotels in Playa del Ingles
Certificate of Excellence
Reviewed 4 September 2017

My wife and I really enjoyed our stay in Santa Monica Suites hotel. This recently renovated hotel has beautiful and spacious hotel rooms with all the amenities you need to be completely comfortable. We had our room on the 5th floor and enjoyed the beautiful views over the sand dunes. The hotel offers a very varied and high quality breakfast buffet. You can get all your heart desires, varying from different types of cereals, different types of bread with sweet and savory spreads. There is also a warm section available with eggs, beans, bacon, vegetables, pancakes and tostis. Sweet tooths are not left out, donuts and other sweet buns are there for who wants it.
We didn’t try the restaurants for lunch or dinner, as there are many nice restaurants in the direct vicinity of the hotel. In CC Cita, just op the road, you can find Dua Bapa which offers authentic Indonesian food en Savoy for great steaks and grilled fish. Sakura III can be found a bit further up the road and offers amazing Japanese food. Think teppanyaki, sushi and the other usual Asian meals. The Cita also houses 2 supermarkets, a Spar and a Dino Express.
The pool is great, there are plenty comfortable sunbeds available and especially the lounge beds on the terrace next to the bar are very relaxed. Easy access to the beach via the backdoors, just a short stroll through the dunes. The hotel gym is rather small, but offers everything you need for a quick holiday workout.
Just one little note: coffee and thee facilities in the room would be a great addition to an already complete service. But those are just details.
All in all we had a great stay and hope to be back soon.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Martijn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialMedia-SMSH, Director de Relaciones Públicas at Santa Monica Suites Hotel, responded to this reviewResponded 13 September 2017

Dear Guest Martijn T,

Many thanks for choosing our Santa Mónica Suites Hotel for your holidays at Gran Canaria and for your review on Trypadvisor.

Thank you for giving us a perfect rating. We are very happy to know that you enjoyed your stay with us 100%. For our part, we can only commit to continuing to improve going forwards so that you can continue enjoying your time in our hotel in the future.

Regarding the kettle service (coffee and tea) we will pass your comments to the department in charge for further improvements.

We have taken note of your feedback as well, which will helps us to improve in the future.

We hope to see you soon again and remain

with kind regards,
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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17 - 21 of 261 reviews

Reviewed 30 August 2017 via mobile

We had wonderful 10 days stay. Super clean everywhere from pool to room, restaurant. Friendly people working here. Breakfast buffet provided rich free choice of almost everything you wish to eat in the morning.
No crowding super relaxed. More than enough places at swimming pool and short walk through the Maspolamas dunes brings you to long beaches of Les Ingles.

Stayed: August 2017, travelled as a couple
1  Thank GertieN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialMedia-SMSH, Director de Relaciones Públicas at Santa Monica Suites Hotel, responded to this reviewResponded 31 August 2017

Dear Gertie,

Thank you very much for having taken the time to write your review on Trip Advisor and for choosing our Santa Mónica Suites Hotel for your holidays.

Our main objective is offering excellent service to our clients. We work hard day after day to be able to achieve this and there is no better reward than reading an opinion as positive as the one which you have written. Thank you.

We hope to maintain this connection in the future and have the pleasure of a visit from you in the future.

Kind regards,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

What a magnificent surprise stayed at the santa monica suites hotel from the moment we got there to the minute we left was fabulous the room we stayed in was very modern bright and airy with the feel of a 5*Hotel .Just a shame all we could get was half board.The food was excellent and so were the staff all very polite and well mannered. We had free WiFi in our room of which our young son took full advantage of this is a relaxing holiday and not really a family all action. Although entertaining yourselves was not far away. The guitarist singers on 2 of our nights were excellent and top class entertainers.The nights were too quiet sometimes.but all rooms have large screen tv's with some british channels.We had a ground floor room with a view of the stunning gardens and poolside.If we were to stay again we would probably pick one of the upper floors.

Stayed: August 2017, travelled with family
2  Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialMedia-SMSH, Director de Relaciones Públicas at Santa Monica Suites Hotel, responded to this reviewResponded 11 August 2017

Dear Mr. Michael,

First of all we would like to express our sincerest gratitude that you have chosen our hotel and also for sharing your opinion with other travelers on the website Trip Advisor.

We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our environment and the service.
Your detailed description and the professional analysis of your travel experiences are not only valuable for other travellers, but also a wonderful feedback to share with all members of our team.

Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel.

Kind regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017

This is a very good four star hotel, located in the first line, closely to the dunes and Playa del Ingles. Helpful, friendly and professional personnel.Abundant and variable breakfast and dinner buffet. Clean and comfortable rooms. Very quiet and relaxing atmosphere, good and well kept pool.

My recommendations to the hotel management:
1.Please improve the quality of the wifi; 2.Please try to organize more interesting and variable entertainment program after dinner; 3.Please invest in increasing the spa and wellness services, the existing sauna and massages are good but there are no other possibilities like steam bath, whirl pool, etc.

Overall my impressions are absolutely positive and I recommend it to all, looking for a moderate luxury at affordable prices.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Георги Р
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialMedia-SMSH, Director de Relaciones Públicas at Santa Monica Suites Hotel, responded to this reviewResponded 28 July 2017

Dear Guest,

First of all we would like to express our sincerest gratitude that you have chosen our hotel and also for sharing your opinion with other travelers on the website Trip Advisor.

We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our environment and the service.
Your detailed description and the professional analysis of your travel experiences are not only valuable for other travellers, but also a wonderful feedback to share with all members of our team.

Regarding your three comments, we will pass them for sure to the department in charge, for further improvements.

Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel.

Kind regards,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017

This hotel has it all, perfect staff, beautiful rooms, lovely pool, food is excellent , Location is great right on the beach.
I have travelled the world and this hotel is right up at the top , it has the best of everything , I stayed for a week and its been one of the most relaxed comfortable and enjoyable hotels I have ever stayed in, not one thing I could fault it on.
If you are looking for a nice relaxed visit this hotel is for you.
The wifi is very patchy but I had my own so it wasn't a issue with me.

  • Stayed: February 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
2  Thank vinny i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialMedia-SMSH, Director de Relaciones Públicas at Santa Monica Suites Hotel, responded to this reviewResponded 20 July 2017

Dear Guest Vinny I,

Firstly we would like to thank you very much for having taken the time to write your review on Trip Advisor. We will certainly pass on your comments and we are sure they will be received with great excitement. Secondly we must say that we loved hearing that you enjoyed staying in the hotel, our daily effort pays off with comments like yours.


We hope to see you again in the near future.

With kind regards,
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Monica Suites Hotel

Address: Paseo Costa Canaria 116, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Playa del Ingles
Price Range: €138 - €436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Santa Monica Suites Hotel 4*
Number of rooms: 182
Reservation Options:
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Also Known As:
Apartmentos Santa Monica Hotel Playa Del Ingles
Santa Monica Suites Hotel Playa Del Ingles, Gran Canaria

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