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“Lovely relaxing family holiday”

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IFA Interclub Atlantic Hotel
Ranked #7 of 19 Hotels in San Agustin
GreenLeadersSilver level
Reviewed 11 September 2017

Food great, entertainment amazing, drinks fine, hotel very clean....down side pool areas are dangerously slippy i saw many accidents during our stay, putting famillies in accodomdation above the bora bora night club is a terrible idea seeing as its very noisy untill 1.30am and i had young children unable to sleep because of this, rooms would benifit from having refrigerators and air conditioning but all that aside i would return to this hotel

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Steph O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LopesanAtlanticHotel, Public Relations Manager at IFA Interclub Atlantic Hotel, responded to this reviewResponded 13 September 2017

Dear Steph,

On behalf of the hotel staff, we would like to thank you for having taken time to review IFA Interclub Atlantic Hotel on TripAdvisor. All our customers’ opinions and reviews are really important, as they enable us to improve our daily service. Our clients' happiness is one of our main goals and we are proud to read that we achieved it in your case, although there were some points which were not of your satisfaction.

We wish you have had a pleasant stay despite of all and we look forward to your next visit. Should you have further comments, do not hesitate to contact us.

Regards from Gran Canaria,

IFA Interclub Atlantic Hotel


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Reviewed 11 September 2017 via mobile

Me and my partner stayed here for a week and really did enjoy it. The weather was amazing which made it even better!

The rooms are ok, nothing amazing and could do with a bit of modernisation. We were aware there was no air conditioning in the rooms, so during the day we opened our balcony door slightly and closed the curtains then the sunlight couldn't come in. Because of this we had no problems sleeping. The staff are all very friendly and speak good English. There's a mini supermarket on the grounds which is very useful.

The food is really nice, especially the breakfast! I'm a very fussy eater and still managed to come out with a full plate plus dessert! Towards the end though it did become abit repetitive - pizza, pasta and chips every day for lunch and tea.

The pool area is brilliant. 3 pools, 3 slides and 3 jacuzzis. One of my pet peeves was that people get up very early to reserve sunbeds. The only way to get around this is to start doing it yourself otherwise you are unlikely to get a bed! Another issue was the scubadivers. On the grounds is a scubadiving school where they take groups of around 10 into the main pool which takes up a fair bit of the pool. There's also a pool bar which does food like burgers and chips for most of the afternoon. The entertainment group were excellent, playing music and playing games!
The entertainment at night wasn't that good, it's inside which gets too hot and the seats get taken up very quickly leaving a lot of people stood outside.

There isn't much to do in the area, the hotel is abit out of the way. It is near the beach but it's 150+ steps down and then back up! We got a taxi into the town of Playa del Ingles where there are plenty more shops and market stalls and it is much more lively here - the taxi only cost €7. We also got a taxi to aqualand which cost about €9 and is an alright day out for €28 euros each.

Not sure if we would go back to the hotel as like to try new places. But we did throughly enjoy our holiday here! :)

Stayed: September 2017, travelled as a couple
1  Thank chloe_bell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LopesanAtlanticHotel, Public Relations Manager at IFA Interclub Atlantic Hotel, responded to this reviewResponded 12 September 2017

Dear Chloe,

Firstly, we would like to express our most sincere appreciation. We really take into account all our clients comments, as they are a real help for us to improve our service and know if things are well done or not. For this reason, many thanks for your time and having reviewed us on TripAdvisor. It is a pleasure for us to know you enjoyed your stay with us, although there were some points in which we did not achieve your expectations.

We wish you have had a pleasant stay despite of all and we look forward to your next visit. We remain at your disposal for any further inquiry or comment you might have.

Regards from Gran Canaria,

IFA Interclub Atlantic Hotel

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Reviewed 10 September 2017 via mobile

One of the best holidays, food was amazing, we were upgraded to a villa which had a lovely sea view, staff were all friendly and the rooms were all clean would definitely return and recommend. Wish we could of stayed longer

Stayed: July 2017, travelled with family
4  Thank Becca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LopesanAtlanticHotel, Public Relations Manager at IFA Interclub Atlantic Hotel, responded to this reviewResponded 12 September 2017

Dear Becca,

IFA Interclub Atlantic Hotel wants to thank you for your positive and wonderful review about us on such an important website as TripAdvisor. We are blissfully happy to know you really enjoyed your holidays with us. Our clients' satisfaction is one of our main goals and we are proud to read that we achieved it in your case.

Of course, we will feel very pleased to welcome you back soon and we remain at your entire disposal to fulfill your future requests.

Warm regards from Gran Canaria,

IFA Interclub Atlantic Hotel

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Reviewed 10 September 2017 via mobile

Stayed here for 12 nights with my 2 children (13 & 6). We booked direct with the hotel and therefore took advantage of having free WIFI, free safe and being able to book a bungalow. The hotel upgraded us to a superior bungalow in arrival which was amazing. The room had 2 bedrooms, a huge living area, kitchen with fridge (no utensils or kettle though) and 2 large balconies which gave amazing views down to the beach. The lack of air conditioning was a problem at night for me, even with the windows open the heat was unbearable, so sleep was lacking for the first 6 days or so until I got used to it. The hotel was amazing, maid service every day with clean towels, the grounds were so well kept and the staff worked tirelessly to keep it this way. The pool was loved by my children and was big enough to never feel overcrowded. The entertainment staff were good, especially Kevin. The evening entertainment was a disappointment as it was held indoors and seats were were unlikely unless you were in there for 7.30. Why not hold entertainment outside on the huge stage by the pool? Food was very nice, always fresh fruit and freshly cooked meat, it was a but repetitive though, not been able to face a pork steak since I got home! I think a weekly themed night would be great here. We got the local bus from the centre of San augustin to Puerto Logan and Puerto Rico just for a day out as I am afraid there is very little to offer in San augustin itself. Overall we had a lovely holiday for the price, and just some simple changes would put this hotel into a 4* category. Would I go back? Probably not, but only because the resort is just too quiet for me.

Stayed: August 2017, travelled with family
3  Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LopesanAtlanticHotel, Public Relations Manager at IFA Interclub Atlantic Hotel, responded to this reviewResponded 12 September 2017

Dear Kelly,

On behalf of the hotel management and myself, we would like to thank you for having taken time to review our hotel on TripAdvisor. All our customers’ opinions and reviews are really important, as they enable us to improve our daily service.

We apologise for the inconveniences you found during your stay at IFA Interclub and we hope it has been solved of your pleasure. We wish you have had a pleasant stay despite of all and we look forward to your next visit. We remain at your disposal for any further inquiry or comment you might have.

Best regards,

IFA Interclub Atlantic Hotel

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Reviewed 10 September 2017

Great value for money. Rooms are basic but clean, Food is 1st class, lots of choice and plenty of it, they cater for the fussiest of eaters. Pools are great and lifeguards on duty all day. Staff very friendly and helpful.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank amjordan2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LopesanAtlanticHotel, Public Relations Manager at IFA Interclub Atlantic Hotel, responded to this reviewResponded 12 September 2017

Dear Amjordan2017,

Thank you so much for your lovely and amazing review about IFA Interclub Atlantic Hotel and its staff. We really appreciate your time and every word you wrote and it is such an honor to see that our constant effort to improve our services is being valued by our clients.

Of course, we will feel very pleased to welcome you back soon and we remain at your entire disposal to fulfill your future requests.

Kind regards,

IFA Interclub Atlantic Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IFA Interclub Atlantic Hotel

Address: C/ Los Jazmines 2, 35100 San Agustin, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > San Agustin
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in San Agustin
#5 On the Beach Hotel in San Agustin
Price Range: €91 - €233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — IFA Interclub Atlantic Hotel 3*
Number of rooms: 420
Reservation Options:
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Also Known As:
Hotel Ifa Interclub Atlantic
Ifa Interclub Atlantic San Agustin
IFA Interclub Atlantic Hotel San Agustin, Gran Canaria

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