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All reviews gorbea restaurant rooftop pool thalasso spa room card free buses family room lovely hotel gran canaria top floor half board glass of champagne courtesy bus the main hotel snack bar evening entertainment reception staff sea water
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Reviewed 4 weeks ago via mobile

Would like to start by saying what a wonderfully clean hotel this is and the cleaning staff are a real credit to the hotel, they work tirelessly so a huge thank you for that. The hotel is spotless throughout. The meals are exceptional however i found it slightly odd that every meal time you have to show your card and give room number when surly the colour wrist band given on arrival indicates what board basis you are just a very small moan if any. The staff cooking the Meat and Fish could do with a little smile but otherwise the whole dinning experience was fantastic from fresh fruit to full Breakfast that catered for every nationality. The all inclusive drinkd were fantastic as was Pedro what a guy can't wait to see him again. I shall be returning very soon as my mother was so impressed she wants to try the hotel for herself. Also make the spa avalible for Free maybe 1 free vist per stay would at another touch of class.

Regards

Ash

Ps. See you again

Stayed: September 2018, travelled with friends
Thank happyashEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 4 weeks ago


Dear Gloria Palace San Agustín Thalasso & Hotel **** Guest,

Thank you for taking the time to share your experience.

We are glad to know that you liked the great selection at the restaurant buffet and that the staff is very friendly.

The GLORIA team would be glad to welcome you again in your next holidays in Gran Canaria.

Best regards,

Alberto Freniche
Gloria Palace San Agustín Thalasso & Hotel ****
Director/Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

The hotel is great, and the staff is very nice! the staff at the reception help me very well.i can't wait to go back in december 2018.
the food is good, i had a great room with sea view

The swimming pool and the animation was very good..

  • Stayed: October 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank precious3800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 5 weeks ago

Dear Gloria Palace San Agustín Thalasso & Hotel **** Guest,

Many thanks for the excellent review posted recently and for taking the time to share your experience.

We are glad that we met your expectations about all Wilfredo and Reception team and will be an honor to have you in future holidays.

Best regards,

Alberto Freniche
Gloria Palace San Agustín Thalasso & Hotel ****
Director/Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018 via mobile

My husband and I are just back from a week all inclusive at this hotel. We wanted a holiday where we could totally relax,eat/drink lots and do nothing. We managed to achieve that here with ease. The standards of this hotel were top notch. Every staff member were so welcoming and courteous. Especially Debora on the lobby bar and Rita in the main restaurant. Also the range of languages they all speak is fantastic.The entertainment was great and the range of food available for every meal outstanding.
My only complaint is that the hotel offers all inclusive plus which I believed meant I would not be restricted on things like drinks choice. Unfortunately the drinks choices for all inclusive did still exclude most if not all branded alcohols and extras like fresh smoothies that the bar advertise. Also the extra costs of the roof top bar was disappointing.
However we had a fabulous holiday and would definately come back.
Thank you to the staff of Gloria palace making our holiday so enjoyable.

Stayed: October 2018, travelled as a couple
Thank Nichola I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 16 October 2018


Dear Nichola,

Many thanks for the excellent review posted recently and for taking the time to share your experience.

We are glad to know that you liked the great selection at the restaurant buffet and that the staff is very friendly, specially Debora and Rita.

The GLORIA team would be glad to welcome you again in your next holidays in Gran Canaria.

Best regards,

Alberto Freniche
Gloria Palace San Agustín Thalasso & Hotel ****
Director/Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018 via mobile

Nice hotel, but I just dont understand the idea of spoiling every single evening of almost all the hotel guests by very loud show in the front of the hotel. There is no way to escape. Still four nights until we get home. Food and the rooms are nice. Service somewhat clumsy.

Stayed: October 2018, travelled with family
2  Thank Mika V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 4 weeks ago


Dear Mika,

Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing Gloria Palace San Agustín Thalasso & Hotel **** as your destination in Gran Canaria.

I appreciate your feedback, which is very important for us in order to improve our service and maintain the standards.

Best regards,

Alberto Freniche
Gloria Palace San Agustín Thalasso & Hotel ****
Director/Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018 via mobile

Such a wonderful week in a great hotel
. Accommodation , facilities , food , entertainment all of an excellent standard .
Staff were friendly but in particular Deborah V located in the Lobby bar several evenings was very friendly and attentive . The bar would be very busy but she was constantly smiling and able to see what was going on around her . Every new arrival who passed she ensured they received a warm welcome . Excellent food standards and choice with an amazing selection of fresh fruit at every meal . Lovely all round experience .

Stayed: October 2018, travelled as a couple
1  Thank Clarecliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director General at Gloria Palace San Agustin Thalasso & Hotel, responded to this reviewResponded 15 October 2018


Dear Clarecliff,

Thank you for choosing GLORIA Palace San Agustin Thalasso & Hotel****, and the time that you have spent sharing your experience on Tripadvisor.

I am certain that your lovely words are a great encouragement for the whole staff. You can be sure that we will pass them your comments; specially Debora.

It would be a pleasure to welcome you again in your next holidays in Gran Canaria.

Best regards,

Alberto Freniche
Gloria Palace San Agustín Thalasso & Hotel ****
Director/Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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