Make no mistake, this is a really lovely hotel in a gorgeous location. We stayed for a week, out of season in the ordinary side of the hotel.
Our room was on the 7th floor, but under the reception area which made it quite noisy at times. We also looked out over some of the more expensive suites below. I wouldn't have been happy if I'd paid for those suites to find a whole bank of rooms looking down at me in my Jacuzzi!
As has been said before the staff are very friendly and very hard working. The food is excellent and, as a veggie, I always found plenty to eat at the buffet.
Santa Ponsa itself is a 20 minute walk away but is a bit "tacky" and not really to my taste, but the hotel is well away and there is no need to visit if you don't want too.
We didn't hire a car because there is no parking nearby. Street parking was at a premium!
Majorca is a beautiful island and this hotel is well worth booking.More