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All reviews every night half board port aventura family room minute walk lovely hotel plenty of choice evening entertainment family holiday portaventura theme park ferrari land plenty of sunbeds salad reception staff outdoor pool all ages choice of food
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Reviewed 7 September 2020

I was worried to stay in a hotel given the pandemic situation, however I felt super comfortable and I saw that hotel dealt with it better than expected. Both the workers and the customers respect the security measures. And most importantly for me and my partner, the room was perfectly cleaned. If you need to stay in Salou, I highly recommend this hotel!

Date of stay: August 2020
Trip type: Travelled as a couple
2  Thank Travelwithtal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alba Cabrera, Atención al cliente/recepción at H10 Salauris Palace, responded to this reviewResponded 16 June 2021

Dear Travelwithtal,

Thank for your kind feedback. Your positive feedback regarding the security measures and the cleanliness is very import for us.
It is a pleasure to receive comments like yours that confirms that our company policy is the right one, recognizing our customers as the foundation of our daily work.

We look forward to welcoming you back soon!

Kind regards

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Reviewed 25 August 2020 via mobile

We stayed for 4 weeks, and it was still way too short! We have had an amazing time and the staff is very friendly and helpful. Great service and the food was very good and something else every day. Rooms were clean and spacious. The entertainment was very good, also for the kids! Hope to come back next year because we enjoyed our stay and had an amazing vacation. Thank you!

Date of stay: July 2020
Trip type: Travelled with family
3  Thank 281kristelk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Esmeralda Bregonje, Atención al cliente/recepción at H10 Salauris Palace, responded to this reviewResponded 26 August 2020

Dear Guest,
We want to thank you for taking your time to leave your comments about our hotel H10 Salauris Palace. Reviews like yours are the best reward for our work, because our main goal is the maximum satisfaction of our customers. We appreciate that you have visited us and we look forward to receiving you again in a near future.
My kindest regards,
Esmeralda Bregonje P.R

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Reviewed 25 August 2020

We had booked to stay at another hotel but On The Beach moved us to here as our hotel was closed, although they managed to completely mess it up & the hotel had no reservation for us. Fortunately the H10 let us stay if we paid for the first night while we sorted it out with On The Beach.
We stayed for a week in family room which we found a bit cramped but ok for us & our two children (6 & 8).
We found the food at breakfast was fine & there was a wide choice however we found that for the evening meal there wasn't a great choice for kids especially. This could have been due to the Covid-19 situation as most guests were Spanish, and the entertainment at night was mostly Spanish also.
Port Aventura theme park is a short walk away as is the beach and a small selection of restaurants, bars or shops although we found a lot to be closed, again probably due to the situation.

Date of stay: August 2020
Trip type: Travelled with family
2  Thank Rich_Mel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Esmeralda Bregonje, Atención al cliente/recepción at H10 Salauris Palace, responded to this reviewResponded 26 August 2020

Dear Guest,
On behalf of the H10 Salauris Palace team we would like to thank you for expressing your positive experience and we hope to see you again in a near future.
My kindest regards,
Esmeralda Bregonje P.R

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Reviewed 17 August 2020 via mobile

We came in August during covid and the measures taken are distancing temperature checks on arrival. On the buffet they gave each table their own tongs so people did not touch other peoples this worked apart from the fact these tongs touched every thing so if you have a seafood allergy don't use the buffet as seafood tongs touched everything.

The rooms are nice the pool big though a bit crowded with a kids club and evening entertainment. I liked it.

Date of stay: August 2020
Trip type: Travelled with family
4  Thank FieldFace
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Esmeralda Bregonje, Atención al cliente/recepción at H10 Salauris Palace, responded to this reviewResponded 18 August 2020

Dear Guest,
On behalf of the H10 Salauris Palace team we would like to thank you for expressing your positive experience and we hope to see you again in a near future.
My kindest regards,
Esmeralda Bregonje P.R

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Reviewed 16 August 2020

Following the FCO travel advisory changes to Spain, we decided to go anyway. Our operator (On the Beach) contacted us to say that our previously booked hotel (H10 Mediterrean Village) was not opening, so we effectively received an upgrade to the Salauris Palace.

The location is sublime for Port Aventura entry. It's just a 15-minute walk down a straight road. The food was decent - a good variety of salads, hot food, freshly cooked meat and fish every night and delicious desserts.

The staff are helpful and friendly and there was a good awareness of social distancing and prompts for mask-wearing, if you forget. In the restaurant, the hot food is not self service, so you have to queue for staff to serve you.

The pool area was good, with no fight for places to sit. The evening entertainment was patchy; sometimes very good. Overall, a good holiday.

Date of stay: August 2020
2  Thank Louise L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Esmeralda Bregonje, Atención al cliente/recepción at H10 Salauris Palace, responded to this reviewResponded 18 August 2020

Dear Guest,
We want to thank you for taking your time to leave your comments about our hotel H10 Salauris Palace. Reviews like yours are the best reward for our work, because our main goal is the maximum satisfaction of our customers. We appreciate that you have visited us and we look forward to receiving you again in a near future.
My kindest regards,
Esmeralda Bregonje P.R

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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