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All reviews duplex suite beautiful hotel on arrival private beach the costa del sol welcome drink rooms are large special thanks half board cooked breakfast chocolate fountain would highly recommend this hotel sun terrace sea view fantastic stay night break malaga airport
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Reviewed 4 March 2016

Third time we visit this lovely hotel, for some days of just relaxing.
I had recently gone through a large surgery and I was really taking care of.
The hotel staff seems to enjoy their job place and a lot of recognition due to it is mostly the same very kind professional staff working and their smiles and their greetings are really real and honest.
Nice clean room, lovely sights of the Mediterrean sea and we also got lucky with the weather. Please book directly to the hotel, if you are a frequent guest you got more things for free, like parking. Of course I missed this but they helped me out. I had some really pain after my surgery and I asked for making the bed softer and it was made promptly and also o wide selection of pillows. Feeling like a king. Breakfast is really good and a wide selection of local Andalusian food and also international specialities. So as a quite frequent traveler I really recommend this hotel. We made a mistake and went to another Vincci hotel for the last two days of our short vacation and even that that property is also a five star hotel it can´t at all meet Alyesa in any way. So if really trying to find some errors at this hotel I only find one, the American pancakes are made with the same batter than the crepes, but I can really live with that and that is a remark and from a very critical person working in food business. So thanks Alyesa for a really nice and relaxing stay, we will definitely come back and if staying in near Malaga your hotel is the one to stay at! As an example of extremely good service is when we had our rental car from the valet parking (garage) we discovered that it was two cold bottles of mineral water and some fruit candy placed in the car for us. I am impressed of the service!

Room Tip: Sea view from almost all rooms, not from inside but from terrace, book directly by the hotel.
  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Traveloholicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Front Office Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 5 March 2017

Dear Traveloholicman,

Thank you for leaving this lovely review about your stay on TripAdvisor.

We are thrilled to know you enjoyed your stay and that we exceeded your expectations. I must confess that the heart of the hotel is definitely our staff who goes out of its way to offer you the best experience possible.
I would like to remark that we have a mattress menu besides the pillow menu. We normally offer it in our pre-stay letter, so if you have any especial requeriments please do not hesitate in informing us, we would be delighted to assist you and reccommend you best option.

We look forward to welcoming you very soon.

Best regards,

María Montaño
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2016

This is our second visit to the hotel we stayed in the same room as last year and everything was perfect.
All the staff and management cannot do enough for you .
We enjoyed the breakfasts so much choice and very fresh also had dinner on two nights this was superb .
We hope to return again in the future and would book direct with the hotel.

Room Tip: Superior rooms with sea view have a lovely private terrace.
  • Stayed: February 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Irene D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Front Office Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 3 March 2017

Dear Irene,

Thank you for leaving your experience on TripAdvisor. We are thrilled to know this was not your first visit and that you are hoping to return.
For us, this means so much as our aim is to fullfill every single desire and expectations you have during your stay.

Hoping we get the chance to welcome you back you very soon.

Best regards,

María Montaño
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2016

After an early flight, we had to wait almost 3 hours for our room to be ready after arrival. Anticipating a room with a sea view, as requested, we were disappointed to be taken to a room that had no sea view, and neither terrace nor balcony. It was on a corner of the building and overlooked the main road on one side and an alleyway on the other, similar to at least one other room on the floor above. The main part had only one small window, making it somewhat dark. There were more windows in the bedroom, so at least that was a bit brighter. The receptionist was apologetic and said we would be given free access to the spa as compensation which suggests they also recognised the deficiencies. However, I would have rather have had the sea view.

This is not the first time this type of thing has happened to us. Maybe it has something to do with booking through agencies, in this case, Travelrepublic, and just being given what's left. Whatever the reason, it's quite disappointing, as the advertising conveys the impression that the rooms all have at least a balcony or terrace looking out to the sea. Maybe it's my fault for not checking thoroughly enough, but as it seems to be like a lottery, what can you do.

There is no doubt that the hotel is fitted out to very high standard and looks very impressive compared to the more antiquated high rises along the sea front. We only had breakfasts in the hotel. These were excellent, with a wide choice at the buffet and a good range of cooked options. The staff were all very pleasant and helpful.

Would we visit the hotel again? Probably not, after being given the type of room we had. The lack of a sea view was bad enough, but not to have a balcony or terrace made it even worse. So if you plan to stay at this hotel, make sure you know exactly the features of the room you are getting in advance.

  • Stayed: February 2016, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank StoneyBloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Assistant Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 29 February 2016

Dear StoneyBloke,

Thank you very much for taking the time to write this comment on Tripadvisor and for choosing Vincci Selección Aleysa Hotel for your stay in Benalmádena Costa.

We are very sorry that, due to an early flight, your arrival to the Hotel was therefore early too and you had to wait for the room to be ready. That is one of the reasons why we send an email 7 days in advance anytime we have our guests email address. With this email we inform them about the possibility of the check in time not being until 15.00 and ask them about the approximate arrival time, in order to organise as best as we can the rooms that will be earlier available, with the earliest arrivals.

In relation to the room, we are very sorry that the Suite you were accommodated in did not match your expectations.

We would like though to inform you that the complimentary access to the Spa was offered not as a compensation for any deficiencies, but as a symbol of relax at our Hotel during your stay, after your waiting time and early waking up on your arrival morning.

At Vincci Selección Aleysa all the Staff cares and does everything is their hands for every guest to have the best of the stays; I am sure that this “apologetic way” was nothing else but empathy for your waiting time.

We really appreciate your kind words towards the standard of the facilities, breakfast and dedicated Staff and therefore, we would like to encourage you to visit us again. This time, please, make sure to contact us directly (either via email atencionhuesped.aleysa@vinccihoteles.com or by phone + 34 952 566 566). This way, we will definitely make sure that your expectations regarding the room will not only be matched but surpassed.

The one and only reason of our Hotel and its Staff is for all out guests to enjoy a wonderful Aleysa Experience and we are sorry that in this case was not possible for your whole stay to be as idyllic as you had imagined. This situation is not a comfortable one for you, neither it is for us.

We trust and hope to have the opportunity of welcoming you back again at our Hotel where we will make sure for you to have a complete Aleysa Experience.

Kind regards,

Antonio Ramos
Assistant Manager

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Reviewed 25 February 2016

The service is quite good. Modern & big rooms with flat tv and very nice bathroom. Loved the view from the room, the hotel is beachfront. The only negative points are the location location location location. Imposibility to go virtually to any place without getting a cab or taking the car WHICH is not an option because you cant park anywhere.. ohh.. and the beach is awfull.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Lxperty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Assistant Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 27 February 2016

Dear Lxperty,

Thank you for choosing Vincci Selection Aleysa Hotel Boutique & Spa***** for your stay in Benalmádena.

Thank you for taking the time to post your thoughts online.

We are delighted to know that your experience at Vincci Seleccion Aleysa regarding our service standards, the facilities, and special moments like enjoying our stunning sea view were pleasent during your stay.

Unfortunately little we can do about issues such as traffic, parking, the nearest areas to go for a walk from the Hotel; or regarding the beaches in the area, when by the time of year (winter seasson), is difficult to find them in perfect conditions.

It's a shame that your overall opinion about the hotel is affected by other factors far beyond our control, but we hope in the near future we will have the oportunity to welcome you back and provide you with our best recomendations outside the Hotel, in order to help you to improve your experience while staying with us.

Yours Sincerely

Antonio Ramos
Assistant Manage

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Reviewed 18 February 2016

Stayed at this Hotel with my husband in January 2016. From entering this hotel the staff could not have been any nicer, from the meet and greet with a glass of prosecco, explaining all about the hotel and facilities and being accompanied and shown round your room, with even a bottle of bubbly waiting on ice, what can one say! We had our own balcony with beautiful sea views. The breakfast is everything you could possibly think of and more on the buffet table, and your order is taken for tea or coffee and your hot breakfast, even then not just an english breakfast you have a choice. Dinner is table
service with an a la carte menu. Very central. Would definitely recommend a stay here.

Room Tip: Request a room with own balcony
  • Stayed: January 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Morag M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciAleysa, Front Office Manager at Vincci Seleccion Aleysa Hotel Boutique & Spa, responded to this reviewResponded 3 March 2017

Dear Morag,

Thank you very much for leaving your experience in TripAdvisor's web site.

Furthermore, I would like to say special thanks for mentioning our staff who tries to please every single one requirements or needs that arise during your stay. Also, I am pleased to know you enjoyed your room and views as well as our "a la carte" breakfast and dinner, as we think covers all different nationalities and tastes.

We truly hope we have the opportunity to welcome back in our hotel very soon.

Best regards,

María Montaño
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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