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All reviewsnice hotelplace to staylegolandcastlespa
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1 - 6 of 396 reviews
Reviewed 29 March 2018 via mobile

This place next to the local spa is on a nice and quiet location.
Rooms are ok, good shower and clean.
Restaurant was also good, no complaints about service or speed of them.
Breakfast has a wide choice and very important to me good coffee
would recommend this place.

Stayed: March 2018, travelled on business
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexanderickler, Manager at The Taste Hotel Heidenheim, responded to this reviewResponded 30 March 2018


Dear Rob S.,

Warm regards from the Taste Hotel in Heidenheim.

Thank you for your great feedback. Especially our team in the restaurant and the kitchen is happy about your feedback.

Best regards

Alexander Ickler
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

We stayed there for a family trip just for one night. The accomodation was appropriate for the hotel cathegory as well as the breakfast servered. Did not have time to visit spa area.

The main dissapointment was service provided by the restaurant and kitchen. As we arrived to the hotel late in the evening - around 9:00 pm we wanted to take a dinner directly at the restaurant. We waited for 30 minutes just to order the drinks. The soup that was supposed to be ready and available to order, was not served even after hour and half, for the main course we could not order ala carte, only "spetzle" with mushroom souce were offered. Awaiting time for the food was more than 90 minutes. There were group of people with us there, all of us with little children - hungry and tired, everyone experienced the same approach.Thank you but never again!

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Katarina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexanderickler, Manager at The Taste Hotel Heidenheim, responded to this reviewResponded 9 November 2017

Dear Katarina,

Warm regards from the Taste Hotel.

Thank you for your feedback. We apologize for the inconvenience caused. We have already discussed the topic with our team and give our best that this does not happen again.

Best regards

Alexander Ickler
Director of Operations

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Reviewed 25 October 2017 via mobile

Arrived on Sunday evening at 8pm after a 10 hour trip, NO restaurant, NO bar, NO gym, No iron for my clothes. On Monday evening it took my group 90 minutes to settle the restaurant bill. On Wednesday evening I had to sent a meal back twice because it was cold, only to get a loud "tut" of inconvenience from the waiting staff.
I have another three nights here. No brainier, I will eat out and only use this place to lay my head. Very poor.

Stayed: October 2017, travelled on business
Thank DMcD1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexanderickler, Manager at The Taste Hotel Heidenheim, responded to this reviewResponded 31 October 2017


Dear Valuer,

Warm regards from the Taste Hotel in Heidenheim.

Thank you for your feedback. We would like to apologize for the inconvenience caused.

However, we would like to point out that our restuarant and fitness are not advertised on Sundays. Here we obviously have our opening hours on all pages.

Unfortunately, depending on the demand, we can not guarantee the availability of an ironing board.

Many Thanks.
Best regards

Alexander Ickler
Director of Operations

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Reviewed 23 August 2017 via mobile

Really friendly stuff.ready to help.Nice view from garden view room.clean bathroom.
Fast check in.We stayed for 2 nights but overall experience is great
A bit hard to find from the first time.Near you have spa complex and pool is free of charge as I understood

Stayed: August 2017, travelled on business
1  Thank Jenny11583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexanderickler, Manager at The Taste Hotel Heidenheim, responded to this reviewResponded 25 August 2017


Dear Jenny,

Thanks for your great feedback. We are glad if you liked it so much. Yes the pool is free of charge. Have you tested this? We are very pleased that our colleagues have also noticed. Every one of you gives its best every day.

Thank you very much.
Best regards

Alexander Ickler
Director of Operations

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Reviewed 12 July 2017

We have stayed for two nights during our visit to Legoland with kids. Good price for the package was improved by access to Aquapark next door! Kindly staff at reception, outside options for breakfast - field patio with sights of Castle and large rooms up to 4 guests (2 adults 2 kids). In case of larger family book joining rooms..

Room Tip: look for 2nd floor and even numbers - castle view (beware of the restaurant - usually quiet)
  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Ivo_Movie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexanderickler, Manager at The Taste Hotel Heidenheim, responded to this reviewResponded 21 July 2017


Dear Mr. Miksa,

Thanks for your great feedback. Yes many guests join the visit with us with the legoland. Since we are one of the few hotels in the area with the possibility to go swimming, this guests like to join.

As a tip, ask as a family for one of our superior rooms which you can book for a small extra charge at the hotel.

Many Thanks.
Best regards

Alexander Ickler
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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