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Reviewed 17 April 2017

Just returned from a lovely week at Avoriaz, Lovely weather, great snow, great food, comfortable and clean room. Then is all went wrong. Asked at reception about the leaving instruction because all those I asked had received an envelope with the departure instructions. Told to wait a day, still no envelope so went to reception and was given labels and a pen, well 2 because the first wouldn't work. Up at 0230 to leave at 3, arrived central bus station and waited for Taxi. 0330 called reception to be told, get a cab and send us the bill. Poor guy on reception had no contact for transport company and recommended we speak with someone at bus station. Very nice man tried all the numbers he could but to no avail. Called reception again asked for Manager, eventually received call from manager who was still in bed but did me a favour and called. 0400 Sunday Morning in Avoriaz is not one of the busiest times and people and help were thin on the ground. Raised concerns about missing flight. Taxi arrived, but driver told us that it would take 2 hours to Airport. Guy drove like a racing driver, speeding and overtaking only slowing down for speed cameras and speed humps. Felt very sorry for other family who's flight was before ours, one of the children vomited in the taxi, my wife is a nurse and I don't mind the smell of vomit but I felt the embarrassment. Arrived just in time, so were glad we had all made the flights, but not happy that Clubmed had put mine and another 6, including 23 children's we arrived alive, but we could have been a news headline. Relied on Clubmed to take care of my health Safety and Welfare in their actions, sad to say that I was put at risk for no apparent reason save the additional cost and inconvenience of a flight.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
3  Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2017 via mobile

We came as a large group and we're very well cared for. The hotel is clean and tidy but very warm - nice when you first return from the slopes! Well organised with lessons for all ages and abilities. Always food on the go and an excellent spread at meal times.

Stayed: March 2017, travelled on business
Thank Katherine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMedUK_official, Guest Relations Manager at Club Med Avoriaz, responded to this reviewResponded 21 April 2017

Hi Katherine,

We are delighted to learn that you enjoyed your stay at Club Med Avoriaz.

Thank you for your kind comments!

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2017

All excellent .
Chef de village was superb.
Always busy, engaging, ever present & involved with all aspects of the holiday.
Been here twice before. Starting to look a little tired but still warm & cosy
The bar is great and all the staff are always friendly and helpful.
Food was good. Drink was plentiful.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
1  Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMedUK_official, Guest Relations Manager at Club Med Avoriaz, responded to this reviewResponded 21 April 2017

Hi Simon,

We are delighted to learn that you enjoyed your stay at Club Med Avoriaz.

Thank you for your kind comments!

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2017 via mobile

I don't normally have to write about bad experiences but... So far burnt ala carte food, poor room service, lack of organisation for ski lessons , leaving a 14 year old girl on a mountain on her own for 30 mins having dumped her from a ski lesson, under staffed bars and food service. Club Med appear to have given up on this hotel/resort.

Stayed: April 2017
1  Thank Charlie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMedUK_official, Guest Relations Manager at Club Med Avoriaz, responded to this reviewResponded 13 April 2017

Dear Charlie,

We are very sorry to learn that you were dissatisfied with some aspects of your holiday.

I would like to thank you for your constructive criticism with regards to certain aspects of our Avoriaz resort. I would like to assure you that your helpful comments will help us establish what improvements can be made to avoid that matters such as the ones you experienced occur in future.

If you wish to discuss these issues further, please do not hesitate to contact our Customer Relations team at customer.uk@clubmed.com.

Assuring you of our best intentions at all times.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017

Club Med Avoriaz is place to be for nice ski trip. Good snow even for this warm year.
If you have any problems in club, go to manager or receptionist Natasha, who speak several languages and will help you (others not so knowledgeable). Stuff is friendly and helpful. Food is good as usual in the Club Med. Room where I stay is small and good only for 1 person, 2 will be crowded. I ski alone, but talking to some people, instructors for several groups were excellent. If you make reservation for transportation
from airport to club, make sure trip included horse sleigh or tractor for short trip from parking lot to club, otherwise you have to pay horse sleigh. You can also check another transportation companies like Morzexpress.com etc. All in all 3.5 to 4 stars for this Club Med.

  • Stayed: March 2017, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank Mark_13_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMedUK_official, Guest Relations Manager at Club Med Avoriaz, responded to this reviewResponded 13 April 2017

Hi Mark,

We are delighted to learn that you enjoyed your stay at Club Med Avoriaz.

Thank you for your constructive feedback. We will make sure to forward your comments to our resort team.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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