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“Great place with one exception”

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Comfort Suites McAllen
Ranked #21 of 39 Hotels in McAllen
Reviewed 26 May 2015

we came to this property as a part of a church meeting and booked well in advance with request for accessible room explaining that my wife has multiple issues restricting her mobility, including a pelvic fracture which had her in a wheelchair. Calling the day before we were told their were no accessible rooms available during our stay. This caused additional adjustments with bathing, use of lower toilets, etc.
We do have to compliment the front desk who were marvelous with people attending the meeting and some great DPS personnel who were also staying there.

Room Tip: Know you can't be guaranteed accessible rooms always, but when you ask ahead. The courtesy of n...
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  • Stayed: May 2015, travelled on business
    • Value
    • Location
    • Service
Thank Pathfinderdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OGIHtls, General Manager at Comfort Suites McAllen, responded to this reviewResponded 15 June 2015

Good evening,
We truly apologize for the inconvenience you encountered while staying in our hotel. Unfortunately our facility only provides one wheelchair accessible room. The gentleman that created the church block didn’t let us know of this request with enough time ahead. We simply blocked off the amount of rooms he requested. We really do try to provide for all of our guests, but sometimes there is just so much we can accomplish. Again we apologies for the extra problems encountered with your stay and hope you can visit us again to give us a chance to provide you with amazing customer service.
Sincerely
Martin Obregon
General Manager

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20 - 24 of 58 reviews

Reviewed 26 February 2015

Was offered bottled water & cookies as I checked into the hotel. Easy access if you come in on the 8th street instead of the hwy 83 side. Not a lot of parking but there were spaces available, location is and within walking distance to a few fast food restaurants. I will stay there again the next time I'm in the Rio Grande Valley.

  • Stayed: February 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank gomezhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OGIHtls, General Manager at Comfort Suites McAllen, responded to this reviewResponded 15 June 2015

Dear Valued Guest,
We truly appreciate the warm comment about our treatment and great location. We value your recognition and hope you become one of our regulars’ every time you visit the valley. Its guests like you that make us feel accomplished at the end of the day. Thank you.
Sincerely,
Martin Obregon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014 via mobile

This appears to be a slightly older hotel and it is in an interesting area (not the nicest part of town). The desk staff was very friendly and courteous and willing to help out in any way. The room was older but clean and comfortable. The bed was nice and made for a good sleep. This is a good place if passing through for a few days. My only complaint is the internet access was difficult to connect to, and the tub drained very slowly. Even with these minor issues I would stay again without question.

Stayed: August 2014, travelled on business
Thank Rob1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OGIHtls, General Manager at Comfort Suites McAllen, responded to this reviewResponded 1 October 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of my entire team at Comfort Suites I will like to extend an apology for not meeting your expectation with the internet connection in your suite. We have made changes to our servers to improve Wi-Fi connectivity for our guests.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jorge Revilla
A GM
Choicehotels International
9562130333

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Reviewed 29 August 2014

This has been by far my best stay at a hotel. The staff was extremely helpful and beyond friendly. Rooms were very cleaned and did not smell musty. The breakfast was ok, swimming pool was really nice and clean

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Armando D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OGIHtls, General Manager at Comfort Suites McAllen, responded to this reviewResponded 17 September 2014

Dear Armando,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Jorge Revilla
A GM
Choicehotels International
9562130333

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

We stayed at this Comfort Inn based on the Trip Advisor ratings. Bad choice. The first room we were given had debris on the worn out, stained carpet. The mirror in bath was badly spotted with water as if it had not been cleaned, one of the beds looked like sheets had not been changed. We asked for another room. Staff was accommodating. The second room had old, stained carpet, mirror in the bath was shabby and the smell in the room was moldy. My husband walked over to adjust a/c and the carpet was soaked with water. So, we asked for a third room. It was better with better carpet, bath and smelled clean. Beds were comfortable. However, the a/c had one setting - full cold. We couldn't adjust it, turn it down or off. All controls were broken. We nearly froze to death. Second night the a/c wouldn't keep the room cool. We were most uncomfortable and again, no way to adjust a/c. Key cards didn't work the second day and we repeatedly had to go to the front desk to have them re activated. Hallway carpets are extremely worn, torn and they had not bee vacuumed. Beds, pillows were comfortable and the staff was nice. I would not recommend and I would not stay there again. This hotel is owned by an independent operator who hasn't paid attention to the condition and maintenance of the rooms.

  • Stayed: June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Thank Dotty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valley H, General Manager at Comfort Suites McAllen, responded to this reviewResponded 27 June 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Jorge Revilla
general manager
comfort suites
956-213-0333

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Additional Information about Comfort Suites McAllen

Address: 800 W Expressway 83, McAllen, TX 78501-2981
Region: United States > Texas > McAllen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 39 Hotels in McAllen
Price Range: €46 - €82 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites McAllen 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Comfort Suites McAllen is 100% non-smoking and within 5 minutes of all McAllen attractions such as shopping, Dodge arena, and the airport. Rooms are all suites and offer free internet, free hot breakfast, and the other amenities you are looking for. ... more   less 
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Also Known As:
Comfort Suites Mcallen Hotel Mcallen
Mcallen Comfort Suites

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