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Reviewed 12 January 2017

  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kassidy C, Director of Sales at Hyatt Place Lubbock, responded to this reviewResponded 27 January 2017

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Reviewed 11 January 2017

We are big Hyatt Place fans on the road and we happy to see this one open in in Lubbock as we usually stay over in Lubbock on long trips a couple of nights a year.
Very good location right by TX Tech and off a main through road - although currently a bit complicated to find directly from the east due to construction. Usual Hyatt Place in most regards - staff trying hard, convenient bar/snack service, very good breakfast choice, very clean etc.
Unusual and unfortunate - one reason we love the Hyatt Place concept is you get a very spacious room, far more space than most competing chains. This time we had by far the smallest room we have had and the lay out was completely unsatisfactory. As on many previous occasions we had daughters with us and booked a king which has always worked great with a big nice spacious sofa couch in a slightly separated part from the bed - on probably 20 or more occasions in many different Hyatt Places. The layout was so tight in this room that not only was there no separation but you could hardly squeeze by the sofa when pulled out to reach the bathroom/desk/coffee/fridge etc. Very poor in any event and far below the usual Hyatt standard. We were not sure whether this was due to it being a corner room squeezed in or whether this is the norm at this hotel. If you are planning to use a king with kids on the sofa couch, be ready to ask for a change of room.

Stayed: December 2016, travelled with family
Thank Texastrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara P, General Manager at Hyatt Place Lubbock, responded to this reviewResponded 16 January 2017

Thank you for your feedback and review. I am sorry that the room did not meet your expectations. We do have a variety of king room types here at our hotel. I'm confident that a standard king room would accommodate your needs the next time. Our corner king rooms are a unique layout and do not always meet the needs of family travelers. I am in hopes that you will choose to stay with us again the next time you are in Lubbock. We would love to welcome you back.

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Reviewed 9 January 2017

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sara P, General Manager at Hyatt Place Lubbock, responded to this reviewResponded 16 January 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 January 2017

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sara P, General Manager at Hyatt Place Lubbock, responded to this reviewResponded 16 January 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 January 2017

Great place to stay. Very personal service in the room was delightful. Clean comfortable and I had a great prize. The location is I did all you could and visit any number of things in Lovick including Texas Tech or go to a ball game it's a terrific hotel for a terrific price

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 159pt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassidy C, Director of Sales at Hyatt Place Lubbock, responded to this reviewResponded 12 January 2017

Thank you for your positive review and kind words. We are so happy that you enjoyed your stay at Hyatt Place and we look forward to welcoming you back soon.

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