While the team in reception / front desk are friendly and professional, the maintenance person is completely the opposite. There was a problem with the lock to my room door. I did not want to change rooms so the maintenance person was called. When he showed up, he started his time on the clock by spending the first 15 minutes in the men's room. On the way to the men's room, scratching himself, he looked around. I was the only guest in the reception area. He made faces, rolled his eyes, etc as he walked by. Then he started to say something to the front desk person who quickly silenced him. When he finally came out of the men's room, he schlepped and wandered up and down the hallway near the exercise room for a few minutes before opening the door to the maintenance equipment room. Some time later he strolled out of the equipment room with a trolley with one small piece of equipment on it. He made no effort to do anything quickly likely because it seems he was charging the hotel for time, but especially because he knew the guest was waiting. NOTE - in addition to the appalling maintenance person, the a/c units are outdated and moldy, sound like an airplane taking off, and no matter what temperature the guest wants, the air is never cooled below 78 degrees F. This is NOT air conditioning.
- Official Description (provided by the hotel):
- Book a room at the Hampton Inn hotel in Dallas/Irving-Las Colinas, and enjoy culturally refined activities and rip-roaring sporting events. See the famous Mustangs of Las Colinas and the Las Colinas Flower Clock or visit the National Scouting Museum. Then stroll down Mandalay Canal Walk or head into Heritage Park to commune with nature. Afterwards, relax and enjoy world-class service, complimentary Wi-Fi, a business center, our refreshing pool and free hot breakfast daily. ... more less
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- Also Known As:
- Hampton Inn Dallas / Irving / Las Colinas Hotel Irving
- Hampton Inn Irving
- Irving Hampton Inn
- Hampton Inn Dallas - Irving - Las Colinas Texas