Two friends and I arrived right at opening time for a meal. We're here for a convention, and this was to be our "nice" meal on the last night in town.
We were the first party in the restaurant, and were seated at the table closest to the open kitchen. The clatter of dishes started right away.
There is nothing really scathing to say about this restaurant, but a list of small things.
First, after we were seated, we looked up at the A/C vents above us. All of them were dirty. One of the other people in our party commented about whether those dust balls (there was actually something hanging from one of the vents) would fall into our food.
The server was a charming young man. He promise us bread in 2 minutes - 3 times.When the entrees arrived, the helpers were taking away the bread plates. When the bread arrived, it was doughy and not cooked in the middle.
When the entrees arrived mine, eggplant parmigiana, was cold. When I mentioned it to the server, he took it away quickly. After 10 minutes (I timed it), the replacement had not arrived, and my colleagues had almost finished their meals.
I flagged down the server and told him to cancel the order. He promised that the replacement meal would be coming out immediately, that he did not want me to leave hungry, and he would take the charge off my bill.
The replacement arrived piping hot, and it was fine. Other than mine being a bit on the bland side, we had no complaints with the food itself.
When the bill arrived, the charge for my meal had not been removed.
So it is a combination of these small details, the first party in the restaurant being seated at the noisiest table, uncooked bread, cold food, failure to remove a charge as promised, that I give this restaurant a tepid rating.
I spoke to a manager on the way out (calmly, not raging) to say that perhaps they should seat farthest from the kitchen first.
And I tipped the server the amount of the entree that had been removed from the check. It was the kitchen's fault my meal was cold, not his.