I don't think they try to be so bad, but they sure don't put any effort into being any good either. They just went through a purchase by a nationwide chain. So now the service suffers even more. Facilities appear nice, but its lipstick on a pig. Theaters are often left dirty, you might be directed to the right screen when you go in, prepare to wait in enormous lines at the bar or concessions. They will put one person handling a massive line and it seems to be a person who doesn't know the system. They advertise an amenity fee that is supposed to be for better service, better facilities, and no commercials. None of that holds true. Service is slow, the staff rarely cares, facilities often don't work (trash bags on urinals), and they show commercials now.
The up side is they have reserved seating, online bookings, and films that aren't at the major chains. But if you've been to a swanky independent chain anywhere else, or even elsewhere in Houston, this doesn't seem so special. It could be, but it's unlikely they will ever bring it back to what it has been or could be.
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