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Reviews (243)
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Reviewed 18 June 2017

I prepaid for this room and was disappointed with the accommodations. Be careful I paid for an executive suite and got a homeless shelter. Asking for additional sheets for the full size sofa bed we received sheets for a queen size bed. the sofa bed looked as if it was purchased on Craig's list with a paper thin mattress.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Extended Stay
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 20 June 2017

Thomas, we are sorry to know our accommodations fell short of your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our facilities a bit different than traditional hotels. That being said, we apologize for the service issue you encountered while here. Your feedback is valuable and will be used to improve our service and facilities moving forward. We value your business and hope you will consider us again in the future.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2017

Great accommodations for patients at MD Anderson or surrounding area hospitals. Very clean, organized, quiet, inexpensive, friendly staff, and very close to restaurants and other activities. Thank you for the hospitality.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Extended Stay
Thank keith_buhler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 17 June 2017

Keith, thank you for being our guest. We're so glad you thoroughly enjoyed your stay and loved our convenient location. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with the team. Thanks for the wonderful review, and we hope you will choose Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd again.

Sincerely,
General Manager

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Reviewed 14 June 2017

This was an overlall terrible experience, room was hot and dirty, breakfast was really just coffee and a granola bar, no juice no milk, nothing for a child, reservations were overbooked, did not get the room I reserved, toilet was stopped up and no one came to look at it, was told the AC would be checked at a later date,, blankets were scratchy just BAD!!

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Extended Stay
Thank michellerX7410SU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 15 June 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area.

Sincerely,
General Manager

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Reviewed 14 June 2017

The hotel is very nice and fairly priced. Given it's near the Medical Center it is also convenient. We stayed in a handicapped accessible room and worked well. The grab and go breakfast was just that but ran out of coffee.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Extended Stay
Thank D2353KCwilliamf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 15 June 2017

Thank you for choosing Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. and for sharing your experience. We are pleased to read you not only loved our convenient location and your room but also found us to be a good value. We appreciate your observation and hope to have the opportunity to serve you better in the future.

Sincerely,
General Manager

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Reviewed 9 June 2017

Hope you do not expect the staff to do anything for you. We had to go to the front desk to get the kitchen items, had to go to the front desk for a plunger, even though we reported the toilet issue early in the morning before we left to go to the hospital. Had to go to the front desk to swap out towels and our room was never cleaned, was scheduled on our day we were checking out. Do not expect much and is still rather expensive.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Andy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 11 June 2017

Andy, thank you for your honest evaluation. It is obvious from your comments that we didn't live up to your expectations, especially in regard to our hotel policies. Please accept our apology for the inconvenience it caused. I will share your review with my team so that we can make improvements going forward. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel.

Sincerely,
General Manager

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