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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd
Ranked #370 of 518 Hotels in Houston
Reviewed 20 June 2017

The room was nice: functional and clean. We requested 1st floor, got 2nd. The courtesy van parks right outside the window and the back up beeper at 6:15 am was not pleasant. (room 231). No one at the front desk most of the time. Breakfast was prepacked muffins and oatmeal - "out of coffee" at 6:30 am ? SERIOUSLY ?!? (I guess the staff didnt show up?) Making a reservation was easy however that was the last live person we talked to (except for checkin) on a Monday. Great location to the Medical center.

Room Tip: not on the back side of the hotel
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  • Stayed: June 2017, travelled as a couple
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Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 22 June 2017

Carol, thank you for taking the time to evaluate your stay. Although you liked your spotless room and our proximity to the Medical Center, we're sorry we dropped the ball during your visit. Our staff normally does a terrific job in providing attentive service, so we will definitely be using your constructive feedback to step up our game. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your comments as we plan any changes to our complimentary grab-and-go breakfast. I hope this unfortunate situation will not prevent you from staying with us again.

Sincerely,
General Manager

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Reviews (201)
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30 - 34 of 201 reviews

Reviewed 18 June 2017

I prepaid for this room and was disappointed with the accommodations. Be careful I paid for an executive suite and got a homeless shelter. Asking for additional sheets for the full size sofa bed we received sheets for a queen size bed. the sofa bed looked as if it was purchased on Craig's list with a paper thin mattress.

  • Stayed: June 2017, travelled with family
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Review collected in partnership with Extended Stay
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 20 June 2017

Thomas, we are sorry to know our accommodations fell short of your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our facilities a bit different than traditional hotels. That being said, we apologize for the service issue you encountered while here. Your feedback is valuable and will be used to improve our service and facilities moving forward. We value your business and hope you will consider us again in the future.

Sincerely,
General Manager

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Reviewed 16 June 2017

Great accommodations for patients at MD Anderson or surrounding area hospitals. Very clean, organized, quiet, inexpensive, friendly staff, and very close to restaurants and other activities. Thank you for the hospitality.

  • Stayed: June 2017, travelled with family
    • Value
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Review collected in partnership with Extended Stay
Thank keith_buhler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 17 June 2017

Keith, thank you for being our guest. We're so glad you thoroughly enjoyed your stay and loved our convenient location. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with the team. Thanks for the wonderful review, and we hope you will choose Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd again.

Sincerely,
General Manager

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Reviewed 14 June 2017

This was an overlall terrible experience, room was hot and dirty, breakfast was really just coffee and a granola bar, no juice no milk, nothing for a child, reservations were overbooked, did not get the room I reserved, toilet was stopped up and no one came to look at it, was told the AC would be checked at a later date,, blankets were scratchy just BAD!!

  • Stayed: June 2017, travelled with family
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Review collected in partnership with Extended Stay
Thank michellerX7410SU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 15 June 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area.

Sincerely,
General Manager

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Reviewed 14 June 2017

The hotel is very nice and fairly priced. Given it's near the Medical Center it is also convenient. We stayed in a handicapped accessible room and worked well. The grab and go breakfast was just that but ran out of coffee.

  • Stayed: June 2017, travelled on business
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Review collected in partnership with Extended Stay
Thank D2353KCwilliamf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd, responded to this reviewResponded 15 June 2017

Thank you for choosing Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. and for sharing your experience. We are pleased to read you not only loved our convenient location and your room but also found us to be a good value. We appreciate your observation and hope to have the opportunity to serve you better in the future.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd

Address: 1301 Braeswood Blvd, Houston, TX 77030-4601 (Formerly Extended Stay Deluxe - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd.)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #370 of 518 Hotels in Houston
Price Range: €78 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
Houston Extended Stay
Extended Stay Houston

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