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Reviews (141)
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All reviewsfront deskroom was cleanwasher and dryerdiscounted ratebusiness tripfree breakfastlarge bathroomhotel managementwest sidelate at nighta great staywould stay here againcerealinnsgymconshilton
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9 - 14 of 141 reviews
Reviewed 13 September 2017

From check in to check out, the staff was friendly, attentive and very professional. When asked for directions or recommendations they were responsive and knowledgeable about the area. The room was comfortable, clean and large. WIFI was ok, due to the storm, the hotel was full, there were displaced families, contractors and adjusters many of which were logged on, eating up the bandwidth. Would highly recommend this hotel and will definitely stay there again if travels take me back to Houston

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 October 2017

Thank you for your review. We are glad you stayed with us and your stay was great. Hope to see you soon if there is anything we can do please contact us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2017

Working in hospitality you get to be really thankful with people when you receive a great service, and this hotel definitely exceeded my expectations. Nick was so friendly and helpful during the overnight, and Stephanie (I hope I don't mistake on the names) she checked me in and she was super professional too. It was a short but great stay! The amenities that they put in the rooms to enable you to sleep well are fantastic!

  • Stayed: June 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Samantha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Fairfield Inn & Suites Houston Energy Corridor/Katy Freeway, responded to this reviewResponded 14 July 2017

Dear Samantha B,

Thank you for the kind review! We are so happy to hear that our staff members offered you impressive service. I will be sure to share the great praises with the entire team. It's also wonderful that you enjoyed our great amenities. We hope to be able to host you again soon!

Kind wishes,
Kristin R.
General Manager

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Reviewed 29 January 2017 via mobile

We stopped for one night on our way to Austin. Hotel is fine, thought tricky to get to if unfamiliar with Texas' "go across three or four lanes within 100 yards to exit". Suggest asking for an odd numbered room. Those face the back of the property. The even numbers face I10 and you'll hear noise from highway all night.

Stayed: January 2017, travelled as a couple
Thank malka74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality1, Manager at Fairfield Inn & Suites Houston Energy Corridor/Katy Freeway, responded to this reviewResponded 7 February 2017

Dear Malka74,
Thank you for choosing to stay with us at the Fairfield Inn & Suites Houston I-10/West Energy Corridor! We appreciate you taking the time to leave a review for your recent stay. We hope we'll see you again the next time you're in the area.

Regards,
Kristin R.
General Manager

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Reviewed 24 December 2016

Older hotel tucked into area of other older places along I10 near Hwy 6. MDA Diagnostics Center a few blocks away. Well maintained and clean. Remodeling taking place on first floor during our visit. Some noise. Lots of restaurants up and down I10. Nice staff.

Room Tip: Check with hotel about construction in progress.
  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Snfrds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality1, Manager at Fairfield Inn & Suites Houston Energy Corridor/Katy Freeway, responded to this reviewResponded 25 December 2016

Dear Snfrds,
Thank you for your review. I'm pleased you found our hotel to be well maintained and clean and enjoyed our staff. I'm also happy our location was convenient for your visit. If you are ever back in the area, I hope you will allow us another chance to host you.

Sincerely,
Kristin R.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2016 via mobile

We stop at this Fairfield Inn on our cross country travels. Although on occasion we have found a few items in our room not up to Marriott standards, the staff ALWAYS takes our concerns very seriously. Clearly, they want to be informed of any item of dissatisfaction no matter how minor (such as, Kleenex box being near empty or tub that does not drain well. We are very particular about our accommodation standards and as such we always find the rooms are clean, linens fresh and inviting. Very nice breakfast.
Best feature of all is this Inn's staff with their 'we aim to please' attitude. Any dissatisfaction that is brought to staff's attention is net with a "Thank you for informing us. This is not up to Marriott standards." Clearly this staff wants to correct issues and improve the quality of their hotel for the betterment of their guests.

Stayed: December 2016
Thank Taffpaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality1, Manager at Fairfield Inn & Suites Houston Energy Corridor/Katy Freeway, responded to this reviewResponded 13 December 2016

Dear Taffpaws,
Thank you for your recent review . We are all extremely passionate about the continuous improvement of our team and we are glad that it shows! Impressing Guests is what we do best. We look forward to seeing you again at the Fairfield Inn & Suites Houston I-10 West/Energy Corridor the next time you are in the Houston area.

Regards,
Kristin R.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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