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“Outdated room ac makes noise”

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Hampton Inn Houston-Brookhollow
Ranked #151 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 17 December 2017

The room is outdated and ac and heating unit makes lots of noise. I was expecting the same details and upgraded as other properties ive stayed at. Construction traffic During my stay was also a problem

  • Stayed: December 2017, travelled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 583fidels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 343 reviews

Reviewed 15 December 2017 via mobile

I stayed here this week and the building looked older. I can get past that part for night, but it had an odor to the whole building that I didn't find pleasant. All in all my stay was okay, but for the same rate I stayed at some much nicer hotels in Houston. This one wouldn't be on my list the next time I'm in town.

Stayed: December 2017, travelled solo
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2017

Great staff but building is old with a minimal remodel. Plumbing was a problem and shower temp fluctuates alot. I loved the staff. Location is in a construction zone which made it a tad difficult. Will try other locations next time

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank timothydJ4257HG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2017

I found myself in this property's driveway having no plans to be here at all. Houston's traffic had been moving at snail speeds for a period of hours such that I was willing to take a no-show charge for a room reserved down the road. I was looking for any place that gets me off this road, and much to my surprise a property appears where I normally gather points. So, when I walked in the door and rack rate was a very reasonable amount I was delighted to check in and stay for a while.

This place is aged, but it's all Hampton, and it met all Hilton standards I could tell. The condition of the room and furnishings could only be described as good. When you're not looking for problems it's very easy to never notice them if they are present. I'm an early bird and of course I was down in the lobby long before breakfast starts looking for something to drink. They had their coffee ready with all the expected flavoring things. And, their breakfast person was still getting ready but very kindly poured me an orange juice which I greatly appreciated.

Their breakfast was decidedly Hampton and on this day they had sausage, eggs, and home fries. They had all the carbohydrates anyone would want to kill themselves and the standard help yourself waffle iron. For what they intend to serve it was as good as it ever is and I was happy with it. The desk staff was kind, courteous, and efficient, and I had nothing at all to be concerned with.

I would come back to this place if there ever were a need, but that's unlikely. I would recommend it to another for what the brand intends to do. The only thing I saw that really needed improvement was either power wash the building or paint it as it's age is showing on the outside. Nothing about it was in badly eroded condition, but I know that all Hilton brands are expected to maintain an appearance of brand new and this one isn't quite doing that.

Room Tip: Not much to look at outdoors all rooms about alike
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  • Stayed: November 2017, travelled with family
    • Value
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Thank Arnold_Ziffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017

Have stayed here in the past and this hotel is starting to feel well worn. I know this is a very busy area and it doesn't seem that the hotel is keeping pace with its surroundings. The bathroom fixtures and furniture in the room shows its age and its not aging gracefully. The staff seemed very un-personable. The breakfast was as to be expected but nothing more.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Tracy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, General Manager at Hampton Inn Houston-Brookhollow, responded to this reviewResponded 21 November 2017

Thank you for taking the time to leave us your review. I am happy to announce that we are going to be starting our full renovation of the interior and exterior of the property beginning next month. I apologize that this was the impression that you did receive and hope you will come see us again to see our fully renovated property.

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Additional Information about Hampton Inn Houston-Brookhollow

Address: 12909 Northwest Fwy, Houston, TX 77040-6303
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Houston
#64 Business Hotel in Houston
Price Range: €66 - €149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston-Brookhollow 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 
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Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn Houston
Houston Hampton Inn

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