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All reviewsms deeroad constructionthe breakfast areafront desk stafffirst floora great staydefinitely stay here againfree breakfastvery nice hotelbed was comfortablebusiness tripinnsfurnishingsdowntown
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Reviewed 20 November 2017

Have stayed here in the past and this hotel is starting to feel well worn. I know this is a very busy area and it doesn't seem that the hotel is keeping pace with its surroundings. The bathroom fixtures and furniture in the room shows its age and its not aging gracefully. The staff seemed very un-personable. The breakfast was as to be expected but nothing more.

  • Stayed: November 2017, travelled on business
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Review collected in partnership with Hampton
Thank Tracy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, General Manager at Hampton Inn Houston-Brookhollow, responded to this reviewResponded 21 November 2017

Thank you for taking the time to leave us your review. I am happy to announce that we are going to be starting our full renovation of the interior and exterior of the property beginning next month. I apologize that this was the impression that you did receive and hope you will come see us again to see our fully renovated property.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017

I've stayed in hundreds of Hampton Inns, and they're always my choice when I'm on the road. This was a really bad experience, though. The biggest issue was that the deadbolt on my room didn't work correctly. Instead of being easy to throw the latch, I had to use all of my strength to get the lock completely engaged. When I complained the next morning, the staff at the front desk acted like it wasn't a big deal, but promised to fix it. However that night, I couldn't get the lock more than halfway engaged, which means that the door wasn't completely locked. When I complained at checkout, again nobody seemed to think that guest safety was important.

Also, I was bitten by an insect while I was asleep, which is worrisome. And a minor thing-- there were not pads or pens in the room. In a business hotel, pads and pens area must.

This was a seriously disappointing stay. I'll be looking at other Hampton Inns the next time I have to go to Houston.

Room Tip: Stay away from room 332 unless you can verify they've fixed the deadbolt.
  • Stayed: November 2017, travelled on business
    • Value
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Thank rebecatx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, General Manager at Hampton Inn Houston-Brookhollow, responded to this reviewResponded 17 November 2017

Thank you for taking the time to provide us with this feedback. I apologize that the lock was not taken care of for you right away and want to let you know that I can certainly understand how that would be frustrating. I have looked into this matter and assure you that it has been fixed.

Please let me know if there is anything else that I can do for you.

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Reviewed 13 November 2017

Our stay here was very pleasant. The staff was great and the breakfast was delicious (as always). My only complaint was that there was some sort of construction going on near the hotel and it woke me up early, however, that is no fault of the hotel. Houston seems to have a lot of construction going on right now, so I expect this could/would have happened anywhere.

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with Hampton
Thank 903ashleighs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

I stay at several Hampton Inns in different places every year, and this one is probably more in need of an update than any I've been in lately. Room carpet is stained, furnishings are dated and cheap looking, walls look dingy, and the TV is small and initially put up a fight before eventually working correctly. Offsetting that is that the bathroom was very clean and in good condition, the bed was comfortable, and additional electrical and USB power outlets had been installed at the desk and one side table for all your plug-in stuff. The hotel is located in an industrial area next to a freeway and roads with heavy traffic and construction. Despite that it was reasonably quiet. You will need a car as there is one restaurant next door and that's about it for anything in walking distance. The customer service was very good. One night cost $182 with tax (base rate of $155) which seems a bit much.

  • Stayed: November 2017, travelled on business
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Thank michaelrM5717MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017

The Hilton chain is always a superior choice! They provide a very clean and secure environment! They also have great people to help you in any way you may need! So, it’s a clean place and you don’t have to worry about security, coupled with excellent employees...this is always their winning formula!!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Hampton
Thank davidlU2592RN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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