I've stayed in hundreds of Hampton Inns, and they're always my choice when I'm on the road. This was a really bad experience, though. The biggest issue was that the deadbolt on my room didn't work correctly. Instead of being easy to throw the latch, I had to use all of my strength to get the lock completely engaged. When I complained the next morning, the staff at the front desk acted like it wasn't a big deal, but promised to fix it. However that night, I couldn't get the lock more than halfway engaged, which means that the door wasn't completely locked. When I complained at checkout, again nobody seemed to think that guest safety was important.
Also, I was bitten by an insect while I was asleep, which is worrisome. And a minor thing-- there were not pads or pens in the room. In a business hotel, pads and pens area must.
This was a seriously disappointing stay. I'll be looking at other Hampton Inns the next time I have to go to Houston.More