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Reviews (355)
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All reviewsms deeroad constructionevery morningthe breakfast areafront desk stafffirst floora great stayclean roomsdefinitely stay here againfree breakfastvery nice hotelbed was comfortablebusiness tripranainnsfurnishingsdowntown
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Reviewed 13 November 2017

Our stay here was very pleasant. The staff was great and the breakfast was delicious (as always). My only complaint was that there was some sort of construction going on near the hotel and it woke me up early, however, that is no fault of the hotel. Houston seems to have a lot of construction going on right now, so I expect this could/would have happened anywhere.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank 903ashleighs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

I stay at several Hampton Inns in different places every year, and this one is probably more in need of an update than any I've been in lately. Room carpet is stained, furnishings are dated and cheap looking, walls look dingy, and the TV is small and initially put up a fight before eventually working correctly. Offsetting that is that the bathroom was very clean and in good condition, the bed was comfortable, and additional electrical and USB power outlets had been installed at the desk and one side table for all your plug-in stuff. The hotel is located in an industrial area next to a freeway and roads with heavy traffic and construction. Despite that it was reasonably quiet. You will need a car as there is one restaurant next door and that's about it for anything in walking distance. The customer service was very good. One night cost $182 with tax (base rate of $155) which seems a bit much.

  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank michaelrM5717MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017

The Hilton chain is always a superior choice! They provide a very clean and secure environment! They also have great people to help you in any way you may need! So, it’s a clean place and you don’t have to worry about security, coupled with excellent employees...this is always their winning formula!!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank davidlU2592RN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

Great customer service and staff. 1 day. I would recommend this hotel to family and friends. The room was very clean. Smelled really good and the bathroom was very clean. I would go back there again. If, I have family or friends coming over from out of state or country, I would recommend them this hotel.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 773dorisg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javaras R, Front Office Manager at Hampton Inn Houston-Brookhollow, responded to this reviewResponded 31 October 2017

Thank you so much for taking time to give us fantastic feedback at your previous stay here at our property. We are so thankful to be able to serve you effectively as your home away from home. Our team looks forward to your next visit to the Northwest Houston area.

Thanks,

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Reviewed 28 September 2017

I tend to stay allot in Hampton inns, but this was the worse I've ever stayed in, and would tell anyone not to stay in this places. The hotel is very dated, rooms smell, and to much traffic due to the road construction right outside the hotel which I wasn't told about

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank jamessW8676MW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 October 2017

Thank you for taking the time to let us know about your experience. I apologize that we were unable to exceed your expectations and have shared your feedback with the staff in order to correct the issues with the rooms. The road construction is an issue that we are pushing the city to hopefully finish in the near future.

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