We arrived for a week long stay. I had much business to take care of to schedule work on our rental property and also to meet with manager friends in Houston (downtown) so I needed to be near all, plus to balance to take our minor son out for fun (zoo.....). We checked in and were greeted in room by a broken ironing board blocking us walking through the door with suitcases in hand. No problem, maintenance came and removed since at 54 yrs old I don't iron on vacation. Next the microwave did not work. The pool was a beautiful view as we had a corner room and to be greeted the next day by inspectors tagging the pool and taping the gate so one could not use the pool for the week. The manager, Mr. Patel, does not take much interest in his guest nor is he polished. We paid for totl three guests on Advance purchase, one minor in our room. No matter what we did, we could not get three towels in our room. One day Mr. Patel told me "I don't know where you got such a low rate" and my request for at third towel was ignored saying we don't have any or the woman is washing them. I told him we'd use the sheets if he didn't get us a towel. This was every day we encountered these issues. Then the toilette paper and soap same comment. B'fast is supposed to be from 7 - 10 and pale enough as it is. One day we went in at 9 and the room was locked. Mr Patel said he had errands to run and closed it up. None of this was acceptable. People knocked on door in b'fast room for things such as "no frills brand" tea bags since there never were any. One day he put a sign on the waffle maker out of service. He just didn't pour the mix. It seemed when they ran out of something they were out. After my complaining to him and telling him I'd have him written up he said "I own this hotel and nobody is going to do anything to me". He was very rude and at times just closed the office to run his errands. The day we checked out he was nowhere at the front desk and no help there either. We kept yelling around the property to surrender our key. He was on his cell, which I think he lives upstairs in one of the rooms since that's where I heard his voice often and he came in saw me standing there and walked out again. I had to chase him to give him the key and didn't get a final receipt. The last three days of our visit I was having coffee, doing work on our laptop at the broken down table in the room and Mr. Patel would walk by early in the a.m. and knock on my window. I opened the drape on two occasions and he would "wave". He runs this hotel with limited staff, which seems to be there mid-day only of what I saw and of no help. DON'T DO IT. BETTER OFF AT A MOTEL 8 OR ANOTHER CHOICE PRIVILEGES LOCATION. Only thing good was the location to getting downtown or restaurants without paying parking. Ruined our vacation.
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- Also Known As:
- Quality Inn & Suites Galleria/Westchase Hotel Houston
- Quality Inn And Suites Galleria/Westchase
- Quality Inn Houston
- Houston Quality Inn