I am writing this review because I honestly am concerned for future human beings wanting a hotel room. I stayed at this hotel to spend some quality time with wife, children, and our most beloved chihuahua. Time is precious because my wife is serving our great country in the military and we will not be seeing her for a very long time. With that being said, we arrived at this hotel and I was immediately embarrassed to have us staying at this hotel. We stay here anyways to make the best of it and the poor service continued throughout the stay. We have four people in our family and our room had two dingy towels in it. We ask the hotel for extra towels and they say they have none, and they tell us to talk to a cleaning lady instead of handling it themselves and bringing us towels. We asked for the internet password so that we could use the wifi and the manager gets angry that what he told us was not working. He kept giving us the name of the connection instead of the password and insisted that we were entering it incorrectly. We had no ice bucket in our room, so I had to go to the front desk and ask for one and they have no extra ones. I had to go find a cleaning lady and tell her we need to get an ice bucket from another room. I follow her to several rooms before we finally find a room with an ice bucket. We had a strange box under our bed tha was plugged into the outlet for some reason, making my family nervous and scared at would it could be. Our bathroom door could not be shut completely. The breakfast in the morning was plain consisting of two kinds of cereal, some dry biscuits with nothing to put on them and not enough waffle batter to make a waffle for everyone in my family. The worst part of it all we go out for the day for some family time and when we return to the hotel our beloved chihuahua that I gave to my wife for her birthday and that has been a huge part of our family for over six years is missing from our hotel room. We inform the front desk that our dog is missing and they say that they did not even go in that room, and yet they try to blame us for not having a Do Not Disturb sign up. First of all, there was no Do Not Disturb sign in our room to use, what a shock right? We got more towels from the cleaning lady as my son and chihuahua are standing next to me and we tell her that we do not need our room serviced. We search the whole neighborhood for our lost chihuahua and finally find him dead on a sidewalk from being hit by a car on the busy road about a half of a block from the hotel. The manager shown no remorse for what happened and just wants to blame me and my family. They could have called me to let me know when they let him out and I could have been there to save his life, instead they do nothing and don't have any feelings for us. After all this he says all that he can do is refund one lousy nights stay at this nightmare of a hotel! Please listen to me when I say, Please DO NOT STAY ONE NIGHT IN THIS HOTEL. Even if all the hotels in Houston are booked up, you would be safer staying in your own vehicle.
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- Also Known As:
- Quality Inn & Suites Galleria/Westchase Hotel Houston
- Quality Inn And Suites Galleria/Westchase
- Quality Inn Houston
- Houston Quality Inn