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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
Certificate of Excellence
Reviewed 12 December 2017

My husband and I recently made a trip to Houston to attend a football game at NRG stadium. We picked the Extended Stay America hotel because of the proximity to the stadium. We were pleasantly surprised how close the stadium was to walk to, how relatively inexpensive it was for a football game event and having a grocery store and shopping amenities in the immediate area. The staff was exceptionally friendly the entire stay of our visit. Princess, Ken and the other staff were great! They were very accommodating with our requests and answered our questions in regards to the area that we were staying in. This is an older Extended Stay America, but if you want a hospitable staff and a great price for a sporting event, we suggest this hotel.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Shannon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 5 weeks ago

Shannon, thanks for staying at Extended Stay America for enjoying a Football match. We are delighted to read you were not only pleased with our location close to the stadium but also you received an excellent service from our staff and that you found us to be a great value. Your praises have been shared with the entire team, especially with Princess and Ken for a job well done. It was a pleasure having you as our guest, and we look forward to your next visit when in the area.

Sincerely,
Hotel Management

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7 - 11 of 89 reviews

Reviewed 10 December 2017

Relatively inexpensive. Good location & friendly staff. Very old & run down. Stinky room & lift. Advertised as having full kitchens. It does but there was no kitchenware, not even plates. You get what you need from reception & that was extremely basic.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 775neda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 11 December 2017

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area.

Sincerely,
Hotel Management

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Reviewed 8 December 2017

Convenient location to medical center hospitals and grocery stores (Fiesta, Kroger, Target). Shuttle service to/from hotel and med center with grocery store runs every day. Mr. Ahmed and the rest of the staff were always available and made sure I had everything for a pleasant stay. Kitchen was equipped with stove/oven, microwave, and full-sized refrigerator to make cooking a viable option for a multi-night stay. Other kitchen necessities and clean linens available at front desk. On-site washers/dryers. Clean room upon easy check-in. Thanks Mr. Ahmed, Mr. Frank, and Mr. Chris for making my 10 week stay at La Concha enjoyable!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 9 December 2017

Rachel, thanks for being our guest at Extended Stay America. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. We will share your wonderful compliments with the entire team. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back.

Sincerely,
Hotel Management

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Reviewed 5 December 2017

night shift clerk had us wait for almost 30 minutes just to check in even though we had already booked the room ahead of time. She charged us what she called a security deposit, next day i saw my statement and found 2 transactions of over $170 total. she was also not sure about giving us a room because her "list" was messed up. horrible service. room did not even have disposable cups. some towels looked brown while some looked bright. Breakfast area was completely gone at 9:20 even thought they said it is open till 9:30. worker told me to come early next time! and after all the room cost is of a 3-4 star hotel.

  • Stayed: December 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Yousuf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 8 December 2017

Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Additionally, we apologize for the mix-up regarding your bill. Please contact our General Manager if you would like to further discuss your charges. Thank you for being our guest, and we hope you will consider giving us another chance in the future.
Hotel Management

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Reviewed 5 December 2017

A great location to stay for business. I am a travel nurse and this was my first travel contrac in Houston, Tx. I recently had a contract in Lafayette, LA and there I stayed at the extended stay as well. The staff is friendly and were always available when necessary. The manger was accomodating to my work schedule with working nights.
Thank you guys for everything!

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank tonyat052003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 6 December 2017

Thank you for being our guest at Extended Stay America. We are thrilled to know our location was perfect for your stay and that you were impressed with the service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward to serving you again soon!

Sincerely,
Hotel Management

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Additional Information about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Address: 1303 La Concha Ln, Houston, TX 77054-1809 (Formerly Extended Stay Deluxe Houston - Med Ctr-Reliant Park)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 54 Speciality Lodging in Houston
Price Range: €69 - €263 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston - Med Ctr-Reliant Park Hotel Houston
Extended Stay Houston
Houston Extended Stay

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