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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
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Reviews (109)
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Reviewed 8 December 2017

Convenient location to medical center hospitals and grocery stores (Fiesta, Kroger, Target). Shuttle service to/from hotel and med center with grocery store runs every day. Mr. Ahmed and the rest of the staff were always available and made sure I had everything for a pleasant stay. Kitchen was equipped with stove/oven, microwave, and full-sized refrigerator to make cooking a viable option for a multi-night stay. Other kitchen necessities and clean linens available at front desk. On-site washers/dryers. Clean room upon easy check-in. Thanks Mr. Ahmed, Mr. Frank, and Mr. Chris for making my 10 week stay at La Concha enjoyable!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 9 December 2017

Rachel, thanks for being our guest at Extended Stay America. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. We will share your wonderful compliments with the entire team. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back.

Sincerely,
Hotel Management

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Reviewed 5 December 2017

night shift clerk had us wait for almost 30 minutes just to check in even though we had already booked the room ahead of time. She charged us what she called a security deposit, next day i saw my statement and found 2 transactions of over $170 total. she was also not sure about giving us a room because her "list" was messed up. horrible service. room did not even have disposable cups. some towels looked brown while some looked bright. Breakfast area was completely gone at 9:20 even thought they said it is open till 9:30. worker told me to come early next time! and after all the room cost is of a 3-4 star hotel.

  • Stayed: December 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Yousuf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 8 December 2017

Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Additionally, we apologize for the mix-up regarding your bill. Please contact our General Manager if you would like to further discuss your charges. Thank you for being our guest, and we hope you will consider giving us another chance in the future.
Hotel Management

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Reviewed 5 December 2017

A great location to stay for business. I am a travel nurse and this was my first travel contrac in Houston, Tx. I recently had a contract in Lafayette, LA and there I stayed at the extended stay as well. The staff is friendly and were always available when necessary. The manger was accomodating to my work schedule with working nights.
Thank you guys for everything!

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank tonyat052003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 6 December 2017

Thank you for being our guest at Extended Stay America. We are thrilled to know our location was perfect for your stay and that you were impressed with the service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward to serving you again soon!

Sincerely,
Hotel Management

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Reviewed 4 December 2017

The room had a walk in shower which nicely accommodated my wife's needs. It was nicely laid out with good amenities. On long stays you can't beat being able to cook your own food. This locations is close to top Texas foods, bbq, seafood, It is a handy distance from all the medical amenities in the area. They are just minutes away. Ahmed
runs a friendly organization and has the respect of the employees.

Room Tip: It is nice to have a room close to the elevator for quick access to the lobby and parking.
  • Stayed: December 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank 277henryj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 5 December 2017

Thank you for being our guest at Extended Stay America. We are thrilled to know our location was convenient for your needs and that you and your wife enjoyed the comfort of your well-equipped room. Thanks again for your review, and we look forward to serving you again soon!

Sincerely,
Hotel Management

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Reviewed 17 October 2017

The whole hotel was very dirty! Holes in the wall. Shower did not work. Running water in the wall throughout the night. Everything looked dingy and old. Old bed, towels, and furniture. Not a good experience.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank I1557ECrachela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby, responded to this reviewResponded 18 October 2017

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future.

Sincerely,
Hotel Management

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