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“Below average ”

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Residence Inn Houston NASA/Clear Lake
Ranked #138 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 22 July 2017 via mobile

As others have noted, this is an older style RI built to look like an apartment complex. Someone mentioned all the red decor - I've seen it before.

What I haven't seen before, however, is a room with no skillets, pots, or even a roll of paper towels in the kitchen. I noticed when we were looking for a cookie sheet to reheat pizza for the kids - there wasn't one of those either.

As noted by others, the mattresses are stupid soft and have dimples in them where everyone lays down.

Biggest gripe, however, is that they shut down the weekend breakfast at 9:30. Most Marriotts run it until 10. Their weekday service is from 6-9 (3 hrs), but only 7-9:30 (2.5 hrs) on the weekends.

This is one I won't return to.

Stayed: July 2017, travelled with family
Thank Swimfins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pebbles A, General Manager at Residence Inn Houston NASA/Clear Lake, responded to this reviewResponded 25 July 2017

Greetings Swimfins,

Thank you for your feedback in regards to your recent stay. I sincerely apologize for the inconveniences experienced with the kitchen utensils not being available in your room as well as the firmness of the bed not being up to your satisfaction. I greatly appreciate your feedback as it is instrumental in the success of the hotel and our service execution.

I hope to have the opportunity to earn your business in the near future.

Regards,

General Manager

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Reviews (128)
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4 - 8 of 128 reviews

Reviewed 17 June 2017

Small pool in a location that is not so great...right at the front entry to check in. Rooms comfortable. Maid service very late in the day. No tag to ask for service when the room is empty or vice versa. Small business center which was not working. Extremely small breakfast area and difficult to find seating.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank BarbAWS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pebbles A, General Manager at Residence Inn Houston NASA/Clear Lake, responded to this reviewResponded 19 June 2017

Greetings BarbAWS,

Thank you for your feedback in regards to your recent stay. The pool is centrally located in the courtyard of the property which makes it easily accessible to all of the guests. I greatly appreciate the additional feedback in regards to the lobby business center and your breakfast experience. During certain times the breakfast area is very busy as with limited seating.

Thank you again for your feedback. We hope to have the opportunity to earn your business in the near future.

Regards,

General Manager

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Reviewed 9 May 2017

First of all, this property is rated as a Tier 3, meaning 30,000 points per night, if using Reward Points. Let me state right now that this is NOT a Tier 3 property in my estimation! As to why, there are a couple of things; first the bed is old and sinks to the middle from the outside, and second, the furniture is the MOST UNCOMFORTABLE I have ever encountered at a Marriott property. For those of you familiar with a furniture store named "The Dump", Marriott would be wise to purchase it's furniture there as it would be a 200% upgrade. When arriving and receiving the usual hotel information, they show on their info sheet that there is free Wi-Fi, but they DO NOT sufficiently explain that in order to use their network, you first have to connect, then go immediately to MSN.COM to get a Wi-Fi network that will allow you to access websites, otherwise you will get messages saying that this is an OPEN network and is UNPROTECTED. I had to go to the front desk to ascertain this information. One more thing to be aware of --- there is a train that comes through every night (not Sunday) and blows it's horn 3 times. The train crossing is about 500 yards from the hotel. If you are a light/normal sleeper, you will be awakened in the middle of the night!

Room Tip: Don't reserve a room here!!
  • Stayed: May 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pebbles A, General Manager at Residence Inn Houston NASA/Clear Lake, responded to this reviewResponded 11 May 2017

Dear John P,

Thank you for your feedback in regards to your recent stay. Please accept my apologies for the inconveniences experienced during your stay. Our guest satisfaction is very important to us and instrumental while we address the areas of opportunity in order to ensure that this is an isolated issue.

Thank you again for your feedback.

Regards,

General Manager

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Reviewed 9 April 2017

The Residence Inn Houston NASA is my go to place while traveling to Houston?Webster. It may not be the most fancy place I've stayed, but I've been going there for years and they treat me like family. I feel very much at home there and that's a lot to say for a hotel.

  • Stayed: April 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pebbles A, General Manager at Residence Inn Houston NASA/Clear Lake, responded to this reviewResponded 31 May 2017

Hello John S,

Thank you your recent stay at the Residence Inn Houston NASA Clear Lake. I greatly appreciate your feedback in regards to you feeling at home while during your stays. We have an amazing team that really enjoys taking care of our guests and making them feel at home during their travels.

We look forward to seeing you again during your travels at your "home away from home".

Regards,

General Manager

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Reviewed 19 March 2017

Nice updated rooms, full kitchens. Breakfast was good - both hot and cold items , breakfast room is small but easy enough to just eat in the room. Price for our one bedroom was excellent. Very close to NASA - 5 min drive. Also only about 40 minutes to Galveston for a beach day. Pool is small , not heated so too cold to swim in mid March. Grocery store next door so easy to buy food/drink items. Kemah boardwalk is also close by - about 15 min drive - lots of restaurants , amusements etc.

  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank jsteve37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pebbles A, General Manager at Residence Inn Houston NASA/Clear Lake, responded to this reviewResponded 31 May 2017

Hello JSteve37,

Thank your feedback in regards to your recent stay at the Residence Inn Houston NASA/ Clear Lake. Our daily complimentary breakfast offers a variety of items to start of your day, such as fresh cut fruit, scrambled eggs/ egg whites, and a waffle station with an assortment of toppings. We are conveniently located to multiple attractions in the Clear Lake area such as the NASA Space Center, Baybrook Mall, and Kemah Boardwalk.

We greatly appreciate your feedback and look forward to seeing you again.

Sincerely,

General Manager

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Additional Information about Residence Inn Houston NASA/Clear Lake

Address: 525 Bay Area Blvd, Houston, TX 77058-2602
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Houston
#113 Business Hotel in Houston
Price Range: €96 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston NASA/Clear Lake 3*
Number of rooms: 110
Official Description (provided by the hotel):
All guest rooms include spacious guest rooms, full size stainless steel appliances (a full sized refrigerator, dishwasher, and microwave), Studio suites include a two burner stove top, Two bedrooms suites include an oven, granite countertops, free wifi, bathroom amenities from Paul Mitchell, 32 inch flat screen televisions in the living area. Enjoy a breakfast buffet every morning in our gatehouse and we also serve complimentary beverage and snacks during our weekday guest reception, Monday, Tuesday and Wednesday. ... more   less 
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Also Known As:
Residence Inn Houston Clear Lake Hotel Houston
Houston Residence Inn

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