We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (649)
Filter reviews
649 results
Traveller rating
402
140
47
28
32
Traveller type
Time of year
LanguageAll languages
More languages
402
140
47
28
32
Show reviews that mention
All reviews olive garden front desk breakfast buffet indoor pool living room business center king suite home away from home would definitely stay here again coffee maker enjoyed my stay saltgrass freeway
Filter
Updating list...
3 - 8 of 649 reviews
Reviewed 29 June 2018

The comfortable beds, the large rooms, the cleanliness, the staff and the hospitality here are all great. I have always come to this place and never been disappointed. This is a very well run establishment.

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank MebsT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this reviewResponded 29 June 2018

How wonderful to hear that Crowne Plaza Suites Houston - Near Sugar Land is your go-to hotel in the area. We're thrilled our clean, spacious rooms provide you the ideal place to relax and that our staff always makes you feel at home. It will be a pleasure hosting you again the next time you're in town.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

As an employee for IHG properties, I know what to expect or what to look for if it's not up to par.
I really enjoyed the space in the suite, the set up of the hotel, the easy access to the roads and the fact it wasn't smack dab in the middle of downtown and/or loud.

Nadia was very sweet and carried on good conversation. I couldn't catch the ladies name tag next to her but she worked the afternoon shift on June 23rd.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Arin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this reviewResponded 28 June 2018

Dear Arin,
It's always a pleasure hearing from our guests. We're glad our room set up and quiet location impressed you and that our friendly staff made you feel at home. Nadia will be particularly proud you mentioned her. The next time you're in the area, we'd be happy to have you stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018 via mobile

Stayed here for one night at the end of may, huge clean comfortable and very quiet rooms, all the staff were friendly and helpful, breakfast was amazing and easy to get into downtown Houston, highly recommend to anyone wanting to stay

Stayed: May 2018, travelled as a couple
Thank Aussiekelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this reviewResponded 14 June 2018

You have truly made our day with your wonderful review and rating! We couldn't be more thrilled that you enjoyed our large, comfortable rooms, delicious breakfast, and friendly team and can't thank you enough for your recommendation. Please come see us again next time you're in town!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018

We checked in on a Monday , (May 7th, 2018). We noticed Hotel was kinda warm but the day was pretty hot so we chalked it up to it just being a hot day. Well, we checked in around 7 or 8. Walked next door to Olive Garden (there are more than one restaurant walking distance, like literally right next door to parking area), plus they have a restaurant down stairs too. We ate and came back (Olive Garden service was horrible BTW and the section we were sat in smelled like air pits). Back in the room, the temperature kept getting warmer, i called front desk who sent up an engineer. Engineer checked room, told us he was going to check out something else and never came back. About an hour later i call back downstairs and was informed problem was being fixed. As temp kept rising, close to 80 in our room, i was called by front desk and told that another engineer was being called in and that problem would be fixed soon. Well, close to 10pm i called back and asked for update, she said it was a bigger problem than expected, it was actually the whole building and apologized. I asked for a fan, they brought one up and we ended up falling asleep all nice and sticky from the heat. The room itself is very spacious and clean. I would def go back because of the room size but hopefully next time ac is fixed. I gave 4 stars because the customer service, i found out the next day the fan brought up to my room was being used at the front desk and she willingly gave it to me because she knew how hot my room was. Simple of act of kindness goes a long way for me. Check in was made quick and easy and location was great !

  • Stayed: May 2018, travelled with family
    • Cleanliness
    • Service
Thank angieaguilar361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this reviewResponded 24 May 2018

Dear Angie,
We always do our best to provide our guests with the type of experience that they are expecting, and we apologize that we encountered difficulties with our A/C during your recent visit. We are having the issue addressed promptly. We know that friendly and helpful service goes a long way, and thank you for your understanding of the situation we found ourselves in. We are also glad to hear that you enjoyed our good location and easy check-in process. Once again, thank you for being so understanding, and we would love to be able to host you again in the future and show you the full value that you deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

Easy to find and easy check in at front desk. It happened very quickly. I visited this property with a group of ladies celebrating the Red Hat Society birthday anniversary.Wonderful weekend from beginning to end. Thanks to John Paul, Anyone and all those that helped us in every way requested. Big hotel with small cubbyhole for breakfast. Warning: Not all items were out on breakfast bar. If you saw someone with bacon, you had to inquire in order to get it. You were then given 3 slices. It appeared that no one was monitoring the food line.

Room Tip: All rooms are good and no elevator noise from guests as the elevators are around the corner.
  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Geauxangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this reviewResponded 30 April 2018

Thank you so much for taking the time to reach out with your feedback after your recent stay at Crowne Plaza Suites Houston - Near Sugar Land! It brightens our day to hear that you had a wonderful time here celebrating the Red Hat Society. It is our honor to have hosted you ladies during your amazing weekend. We're so glad that check-in was effortless and that our staff was helpful in every way. We hope to see you again next time you are in the area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews