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All reviews dining room attention to detail original features well worth a visit course meal high standard the wow factor whole experience stayed for one night return visit malvern hills stanbrook abbey cooked breakfast afternoon tea full english yogurt games room
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Reviewed 7 January 2018 via mobile

Shocked to be honest. We generally will book the top hotels and take the suites and pay well for what we book.
The missus booked this, and at the price we paid I wasn’t expecting the best.

This hotel is stunning in every way and we found it hard to fault. Obviously it was an Abbey that occupied by Nuns, but to create a hotel out of it without ruining the features takes a tremendous amount of care.

It was great to wander around, down into the basement with the various games rooms, but also all around the hotel there are various rooms that just crop up that have not been ruined by the designers.

I was amazed how they have fitted modern with the old to perfection and it was a pleasure to stay here.

The modern bar has been well planned and is a real feature, and we wanted to find the other two bars, which were unfortunately closed due to it being the first weekend in January.

Room was ace, spacious and again the decor fitted the Abbey, modern, but not to conflict with its history.

Food was excellent, the restaurant has 2 AA Rosettes, so it is of a quality and it was thoroughly enjoyed by the three of us.

Staff were decent, particularly the young lady on reception, and I suppose the only down side is we picked the quietest weekend of the year as there weren’t too many guests.

For us, it’s one of our favourites without a doubt. Wherever you go there is another corridor to explore, another door to open, another room. It’s just different to anywhere else. This place is punching way above where the prices are and it’s well worth a visit.

We will be back, we found it by chance and we want more of this.

Also, not stupid prices on your high end champagne either. Some others double up or more, which makes you question your buying decision. Your pricing on the Dom Perignon is fair to both buyer and seller and ensures you can enjoy a bottle without being ripped off.

Thank you.

Stayed: January 2018, travelled with family
3  Thank Rob1742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanbrook-GM, General Manager at Stanbrook Abbey Hotel, responded to this reviewResponded 30 January 2018

Dear Guest
I am really pleased that your stay with us was so full of positive experiences and thank you for reviewing us.
Best wishes
Gareth Davies
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

The venue is fantastic but previous visits were beset with service related issues that turned the overall experience into something well below the expectations you have when you drive through the gates. Tried again and overall experience was very good, service in the bar first class and food in the restaurant very good as was the service. Slow cooked beef looked great, portions size was generous and the cod loin tasted great, again a generous portions. The dining room upstairs is very atmospheric.

I discovered that the hotel had been taken over last year and this was clear from the overall improvement in service which is getting close to matching the fabulous buildings. Look forward to trying this again very soon to see if they are consistent.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank grwpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanbrook-GM, General Manager at Stanbrook Abbey Hotel, responded to this reviewResponded 30 January 2018

Dear Guest
I am pleased that the hard work that has been delivered since we took over the hotel has started to be recognised and I thank you for your positive comments. We hope that during your next visit you will be as equally impressed and look forward to welcoming you back.
Best wishes
Gareth Davies
General Manager

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Reviewed 2 January 2018

Stanbrook Abbey is stunning, even taking into account the modern addition. We arrived on New Years Eve for the celebrations and checked in with no fuss although there was a lack of any assistance with bags - well it was New Years Eve.
Our third floor room had a small window so not much daylight but the room was a good size and had a comfortable bed and excellent bathroom with a walk in shower.
There is so much to explore within the Hotel, so many rooms to seek out and don't forget the Wine Cellar.
The Chapel is magnificent and provided the backdrop for the drinks reception prior to the main event.
It is always difficult to judge any establishment on the food it serves at an organised function but the Gala Tasting Dinner with accompanying wines used some prime ingredients which were not cooked to everyone's liking. I like a rare steak but a couple sharing the table with us didn't. Back to the kitchen! On a visit to the Monks Room I heard complaints over the wine. Wine is a personal taste, the wine wasn't off as suggested but perhaps not to everyone's personal taste. This is just part of the experience.
We stayed an extra night and experienced a fine New Years Day dinner in Pugin. A much higher representation of the culinary experience that is on offer at Stanbrook Abbey.
The Bar/Restaurant drink prices are high. You would expect to pay premium prices in a premium venue it's all a matter of balance and customer perception.
We would like to thank the Team at Stanbrook Abbey for their efforts in delivering a New Year experience.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank DaveandLynStoneUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanbrook-GM, General Manager at Stanbrook Abbey Hotel, responded to this reviewResponded 5 January 2018

Dear Guest
Thank you for your review and balanced critique of the event that you attended. We have received a lot of positive feedback regarding the party and I am glad that we can add you to that list. It is great to read that you enjoyed your second evening with us in the restaurant and I do hope that we are able to welcome you back the hotel again.
Best wishes
Gareth Davies
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018

Sitting here on New Year's Day pending a return home thought it amusing to ponder on the last 24 hours.

On arrival you cannot fail to be impressed by the hotels stature its winding drive approach and the ultra modern attachment which does have certain sympathy with the original buildings. We parked and entered with eager anticipation because we had looked forward to this for quite some time even though it was priced somewhat excessively. Check-in was fairly efficient with the obligatory handing over details of your card so that you would find it difficult to escape with your life should you book anything to the room, there was no sign of any help with the luggage or any escort to the room other than struggle along the corridor up the stairs turn right, left however and find it yourself.

The entrance and ambience gave you the thought that this should be a five star establishment but sadly not as subsequent events and the rooms would show that it would be hard pressed for a 3. A room approached from a long corridor and through a heavy dark wooden door was to be two single beds so far apart as to ensure a marathon walk for any extra curricular activities so desired and a bathroom which was reasonably adequate. It is obvious that the previous owners up to last year must have spent a fortune on it but the present owners although a huge group seem to have lost their way here. We had plenty of time to explore the vast corridors and the Old Abbey which was in remarkably good order although we understood that it was not many years since the nuns left, it has a good history which was interesting in itself.

We then retired to get ready in our finery for what was described as a gourmet meal with appropriate wines for each course and a gala ball thereafter. So be it, we descended to find a very elegant crowd of people and as we were early we went to the bar and felt it appropriate to have a couple of gin and tonics not knowing that we were making a huge contribution to the upkeep of the whole place in the price. Never the less we were called to the Abbey for a champagne reception with an opportunity to meet with our fellow guests which was very pleasant indeed.

We then were directed to our tables with some confusion and took our places for the start of this gourmet experience ... the soup started to arrive and our first glass of wine which, when glasses were filled had the look and colour of donkey pee and a taste somewhat similar with the result that all 10 on the table looked at each other and in some unison put the glasses in the middle of the table and as if rehearsed all said we are not drinking that ... looking around it appeared that we were not the only table to be astounded and after some panic and confusion by the staff it was replaced with a half decent sauvion and the other glasses quickly taken away ... so the soup would have been ok if it had not had a feta cheese dumped within the bowl and floating around not knowing what to do with itself but there again neither did we. Then followed a game terrine which was less inviting than it's description seemly accompanied by a catering version of a type of Branston Pickle. Then came the main and it was served with a single glass of reasonable red wine only, now this main consisted of a huge slab of beef with quite attractive accompaniments but no thought of how the individual would like it cooked, let's face it who in their right mind would present a course like that to elegant ladies who in the main would require something delicate and I suppose this was demonstrated by the amount left on the plate when they were cleared, the Saga then goes on with the sweet presented like two oval lumps of a chocolatey substance one of them being very dark and extremely heavy and again the dislike was shown on our table by a lot being left on the plate .. now this was presented with a dessert wine and whilst it is not everyone's choice again it was looked at, tasted and placed in the middle of the table to be taken away.

So the so-called gala Ball music started which was in fact described along with entertainment but it was so loud that many left to play casino games in the lobby which was a mild amusement for some and for others it gave the opportunity two escape to the bar from this music which prevented any interaction. However the night continued and as midnight approached we were on the dance floor for the countdown and the Chimes were struck and congratulations were made to each other but then we looked around for the Toast glass of obligatory champagne which was not in evidence and turned out to be nonexistent because if you wanted one you have to buy your own which was then of course too late because everything had lost the effect.

After a while we wandered to our rooms and awaited the Ghosts of the nuns past to visit us during the night .. sadly that was a disappointment also. Awaking refreshed we went to breakfast and the breakfast chef must have been different to the one night before as it was reasonable, may be akin to a normal Premier Inn although I must apologise for that as I have not been to a Premier Inn for some time and it is quite possible that their breakfasts have improved since then.

So it is left to me just to sit here and report on this sad Saga but with the knowledge that money cannot buy what was eagerly anticipated here and the reflection that next year the local Working Men's Club do may be better. Should there be in a response to this from the manager we can expect the usual platitudes that that is what it was, that is how it was meant to be and how they might learn in the future and that maybe we did not have the right to expect a quality event which turned out to be so badly misrepresented. Our history shows that we have enjoyed better and endured less so little can surprise us ......
......

C'est la vie

  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
5  Thank WorcestershireJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanbrook-GM, General Manager at Stanbrook Abbey Hotel, responded to this reviewResponded 5 January 2018

Dear Guest
I am sorry to read of your overall disappointment following your visit to us on New Years Eve. I have tried to piece together from the description of the events and your profile details your identity so that I may contact you directly to discuss the points raised. Unfortunately I have not been unable to do so and therefore encourage you to contact me directly so that I may express our apologies and regret personally.
Best wishes
Gareth Davies
General Manager

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Reviewed 29 December 2017 via mobile

The venue is incredible as noted by most posters on here. The staff were attentive and friendly given large (and in some cases very difficult) numbers of customers. I felt the food under indexed however: the salmon starter was okay, the beef was just a bout okay, the dessert was borderline inedible. It just kind of went downhill as the evening went on. With such a great venue the expectation is just to be that little bit better. The entertainment for the Christmas event was a little bizarre too; talented enough performer, I just didn't get why he was there?!

Stayed: December 2017, travelled on business
1  Thank finedinewine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanbrook-GM, General Manager at Stanbrook Abbey Hotel, responded to this reviewResponded 5 January 2018

Dear Guest
Thank you for your review and the observations that you have made. I am sorry that we failed to meet your expectations and I will of course share your feedback with the team. We are in the process of reviewing our festive events in which we welcomed in excess of two thousand guests this year and your comments will be very useful to us in this process. We will continue to work hard to improve the product, learning from feedback such as yours and I hope that should you return in the future you will witness this first hand.
Best wishes
Gareth Davies
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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