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Reviews (1,342)
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All reviewsacross the streethigher floorfree shuttleocean viewfridge and microwaverainforest cafesmall balconyfamily vacationnice poolgulf of mexicoshuttle serviceseawall blvdcruise terminalheated poolspring breakpleasure piersea wall
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Reviewed 9 December 2017

We stayed here for one night prior to boarding a cruise ship. The staff was VERY accommodating and bent over backwards to make our brief staff with them a memorable one. Mission accomplished. The beach is right across the street and there is a wonderful Mexican Restaurant within walking distance. The ONLY reason I didn't give it an excellent rating was because I felt that the property was lacking ever so slightly with its upkeep. I'm sure that was because we were there in the off season, but want to make note of it so that they have some constructive criticism to work with. Please note that I have been told that I suffer from acute OCD by my wife, but since we have only been together for 30 years, what does she know. She's not a doctor. LOL

Room Tip: For the view, the higher your room, the better.
  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 10 December 2017

Thank you for your feedback about your previous visit. We continue to work on the property to maintain and present a consistent product with exceptional service. I am glad you enjoyed your time and we look forward to your return in the near future.

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Reviewed 5 December 2017

The hotel was very nice. Right on the beach where I like to be. The restaurant was very nice. They had a shuttle that took us to the port for our cruise. Very nice to be able to leave your car and not worry about trying to get to the port!!!

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Patty511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 6 December 2017

Thank you for your kind words about the hotel and staff. We strive hard to offer a consistent product with exceptional service. Thank you once again and we look forward to you returning.

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Reviewed 3 December 2017 via mobile

This was an absolute horrible experience. We called ahead of our reservation to confirm the shuttle service and parking was part of our room charges. They confirmed but failed to mention a scheduled reservation time for the shuttle service was needed. We had difficulty even getting to terminal 2 for our boarding and departure window because the scheduled shuttle service times were fully booked at our hotel checkin the evening before. They also claim to have 4 shuttle busses and the Return was automatic every 20-25 minutes or so. When we got back to Terminal 2 from our cruise we waited over 90 minutes for a Holiday Inn shuttle bus. We called 2x. Another family of 5 had already been waiting for the shuttle for an hour themselves. We NEVER had a shuttle come to Terminal 2. We did see 3 holiday in shuttles come and go from Terminal 1 but not once did the drop off or pick up from Terminal 2. We resorted to paying a taxi driver to get back to our “free parking and shuttle service”. Never again will I stay at this hotel or any of its “sister locations” under Landry Corporation, to depart and return from a cruise out of Galveston, Texas.

Stayed: November 2017, travelled with family
1  Thank 644darlenec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 4 December 2017

During the colder months in Galveston a good majority of our guests are cruise ship travelers. On heavy days with two ships arriving and departing it is challenging in making sure we do our best to accommodate our guests. Sometimes weather, mechanical, and road closures play a part in delays and on time services. This is not an excuse for what occured and from the get go the proceedure should have been communicated effective and this was not. I (Quinn B) would like to apologize for the lack of customer service you did not receive. There are no spare customers and I would like to gather more information on what occured and how I can make it right. We want all our guests leaving in great standing and wanting to return. Once again I do apologize and I look forward to speaking with you.

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Reviewed 3 December 2017 via mobile

Took grandkids to their first Dickens and Moody Gardens.
This hotel is so well located for both events.
Accommodation were great and breakfast was too.
A great weekend trip.
Service was good and we enjoyed the visit

Stayed: December 2017, travelled with family
Thank alanaA5229KJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 4 December 2017

Thank you for your kind words about the hotel and staff. We strive hard to offer a consistent product with exceptional service. Thank you once again and we look forward to returning again.

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Reviewed 30 November 2017 via mobile

Great place & Christina gives awesome service! Will definitely go back!! The food & service is great all around!! Love the views & the pool!! Ask for Christina at the restaurant....everything was timely & good. She was very attentive & our glasses were never empty!

Stayed: August 2017, travelled with friends
Thank gypsylost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 1 December 2017

Thank you for your kind words about the hotel and staff. I will be sure and let Christina know what a great job she is doing as she is a huge part in our consistent customer service. Thank you once again and we look forward to you returning.

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