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“Here for the week”

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Holiday Inn Resort Galveston-On The Beach
Ranked #10 of 51 Hotels in Galveston
Reviewed 13 December 2017 via mobile

Staff is so friendly, rooms are clean & the location is great. The hotel has easy access to numerous restaurants, many in walking distance.
Rooms are clean and the beds are so comfortable.
I want to come back during family time & enjoy a more leisurely stay without work on my mind.

I took a beautiful panoramic picture of a sun rise one morning.

Thank you Holiday Inn Resort for a beautiful stay.

Stayed: December 2017, travelled on business
Thank Lori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 14 December 2017

Thank you for your kind words about the hotel and staff. We strive hard to offer a consistent product with exceptional service. Thank you once again and we look forward to you returning.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 12 of 1,225 reviews

Reviewed 9 December 2017

We stayed here for one night prior to boarding a cruise ship. The staff was VERY accommodating and bent over backwards to make our brief staff with them a memorable one. Mission accomplished. The beach is right across the street and there is a wonderful Mexican Restaurant within walking distance. The ONLY reason I didn't give it an excellent rating was because I felt that the property was lacking ever so slightly with its upkeep. I'm sure that was because we were there in the off season, but want to make note of it so that they have some constructive criticism to work with. Please note that I have been told that I suffer from acute OCD by my wife, but since we have only been together for 30 years, what does she know. She's not a doctor. LOL

Room Tip: For the view, the higher your room, the better.
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  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 10 December 2017

Thank you for your feedback about your previous visit. We continue to work on the property to maintain and present a consistent product with exceptional service. I am glad you enjoyed your time and we look forward to your return in the near future.

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Reviewed 5 December 2017

The hotel was very nice. Right on the beach where I like to be. The restaurant was very nice. They had a shuttle that took us to the port for our cruise. Very nice to be able to leave your car and not worry about trying to get to the port!!!

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Patty511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 6 December 2017

Thank you for your kind words about the hotel and staff. We strive hard to offer a consistent product with exceptional service. Thank you once again and we look forward to you returning.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017 via mobile

This was an absolute horrible experience. We called ahead of our reservation to confirm the shuttle service and parking was part of our room charges. They confirmed but failed to mention a scheduled reservation time for the shuttle service was needed. We had difficulty even getting to terminal 2 for our boarding and departure window because the scheduled shuttle service times were fully booked at our hotel checkin the evening before. They also claim to have 4 shuttle busses and the Return was automatic every 20-25 minutes or so. When we got back to Terminal 2 from our cruise we waited over 90 minutes for a Holiday Inn shuttle bus. We called 2x. Another family of 5 had already been waiting for the shuttle for an hour themselves. We NEVER had a shuttle come to Terminal 2. We did see 3 holiday in shuttles come and go from Terminal 1 but not once did the drop off or pick up from Terminal 2. We resorted to paying a taxi driver to get back to our “free parking and shuttle service”. Never again will I stay at this hotel or any of its “sister locations” under Landry Corporation, to depart and return from a cruise out of Galveston, Texas.

Stayed: November 2017, travelled with family
Thank 644darlenec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 4 December 2017

During the colder months in Galveston a good majority of our guests are cruise ship travelers. On heavy days with two ships arriving and departing it is challenging in making sure we do our best to accommodate our guests. Sometimes weather, mechanical, and road closures play a part in delays and on time services. This is not an excuse for what occured and from the get go the proceedure should have been communicated effective and this was not. I (Quinn B) would like to apologize for the lack of customer service you did not receive. There are no spare customers and I would like to gather more information on what occured and how I can make it right. We want all our guests leaving in great standing and wanting to return. Once again I do apologize and I look forward to speaking with you.

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Reviewed 3 December 2017 via mobile

Took grandkids to their first Dickens and Moody Gardens.
This hotel is so well located for both events.
Accommodation were great and breakfast was too.
A great weekend trip.
Service was good and we enjoyed the visit

Stayed: December 2017, travelled with family
Thank alanaA5229KJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qbussey, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this reviewResponded 4 December 2017

Thank you for your kind words about the hotel and staff. We strive hard to offer a consistent product with exceptional service. Thank you once again and we look forward to returning again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Galveston-On The Beach

Address: 5002 Seawall Blvd, Galveston, Galveston Island, TX 77551-5993
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Galveston
#5 On the Beach Hotel in Galveston
#13 Family Hotel in Galveston
Price Range: €75 - €235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Resort Galveston-On The Beach 3.5*
Number of rooms: 181
Official Description (provided by the hotel):
Holiday Inn Resort Galveston- On the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest Cafe and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more   less 
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Also Known As:
Holiday Inn Resort Galveston-On The Beach Hotel Galveston
Holiday Inn Galveston
Galveston Holiday Inn

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