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Traveller rating
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Reviewed 6 September 2020 via mobile

Shocking hotel that we had to endure.
Used booking.com for booking
checking in at front desk there was already drama. The lady was also doing the washing while checking us in.
Only one key card issued. No others available.
The 1 bedroom suite we booked was not what we got and when we informed from desk they said they don't have those rooms as per the picture showed in this hotel.
We immediately checked out and we are still awaiting a refund.
We have had no reply to emails and phone calls.
Booking.com have also not helped at all even though we called them immediately after we had this problem.

Do yourself a favour and don't use this dirty grubby hotel!

Date of stay: August 2020
Trip type: Travelled with family
Thank dominicsymeskzn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2020 via mobile

Stayed 1 night while waiting for cruise. The best thing about the hotel was the comfortable bed!
I did notice the smell that other reviewers mentioned, however the hotel had humidifiers running throughout the building.
Breakfast was definitely lacking in choices, but the waffles were good.
Friend paid for the room, but the next morning the clerk couldn't find her paperwork, so she had to give them her credit card number again, which was disturbing.
Creepy guy in the parking lot with sad story begging for money.
Cleanliness was ok. Furniture had spots.
Friend used her reward points and got room very cheap, so that was a bonus but we agreed that we probably wouldnt stay here again.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Annod2199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2020

The girl at the front desk when we arrived was very nice. But they have a very unfriendly morning staff. The set the alarms in the rooms to make sure you wake up. The breakfast room has very large signs stating nothing was the leave the room. I took an empty cup to get some ice from the ice machine and was given the evil eye from the front desk. We ask for a late checkout and was curtly told they were not doing that today.

Date of stay: February 2020
Trip type: Travelled with friends
Thank TravelingfromFlordia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2020

It was cold when we were in Galveston and nothing within walking distance unfortunately. However, Jessica who checked us in was very helpful and friendly. Room was clean and great water pressure in the shower.

Date of stay: February 2020
    • Location
    • Cleanliness
    • Service
1  Thank Paige K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2020 via mobile

I've stayed 1 nigth with my girlfriend, we especially choosed this place for the Pool and Spa(hot tube) that we could see from the place photos. There is no more Spa. After quick investigation that hot tube as been removed after some renovation. The hotel in general is also not so well maintained. It no more than average quality. The room on the corner facing the pier as a nice view point with a balcony which is nice.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank maxtr0tter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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