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“Watch out for the high pet fee”

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Home2 Suites by Hilton Dallas-Frisco
Ranked #2 of 17 Hotels in Frisco
Certificate of Excellence
Reviewed 10 January 2018 via mobile

Yes it is stated, yes I missed it. But a pet fee that is $4 less than the room fee is ridiculous. I understand additional cleaning may required, but this feels more like a 'profit center', rather than a user or convenience fee.

My bad for not noticing up front, my bad for not staying elsewhere.

Stayed: January 2018, travelled with family
Thank JustMarriedInCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas-Frisco, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to leave us a review. While an apology will not change the outcome of your experience, I want to extend our sincere apology for the misunderstanding. Our pet fee covers the extensive cleaning and shampooing that is done to the room once an animal checks out. We remove the allergens from the room for the comfort of the next guest. We hope that we can welcome you and your furry friend back soon!

Sincerely,
Jay Lee
General Manager, Home2 Suites Dallas-Frisco
Award-winning Home2 Suites hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 - 18 of 668 reviews

Reviewed 1 January 2018

My family and I enjoyed our 1 night stay at Home2 Suites by Hilton. Staff went out of their way to make us field welcome. I also enjoyed the spacious studios room with a mini kitchen. I highly recommend to all weary travelers who needs comfort, quiet, and affordable place to spend a night or two. It would be like home away from home when you stay at Home2 Suites by Hilton.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Home2 Suites by Hilton
Thank nancyn273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas-Frisco, responded to this reviewResponded 5 January 2018

Thank you for this wonderful review. We are happy to see that you and your family had a great stay and that you enjoyed our spacious accommodations. Also especially pleased that our team’s hospitality helped to make your stay a memorable one! We truly appreciate your recommendation as well. We look forward to welcoming you and your family back again soon.

Sincerely,
Jay Lee
General Manager, Home2 Suites Dallas-Frisco
Award-winning Home2 Suites hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018

The hotel is nice in appearance, the staff is extremely friendly. However, I would not recommend staying in this hotel if noice is an issue. You can VERY EASILY hear your neighbors, both next to you and even below you talking in just casual conversation.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Home2 Suites by Hilton
Thank jasonaX5074TL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas-Frisco, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to leave us feedback. We appreciate that you enjoyed the friendly staff and our hotel design! We are sorry to hear that you experienced noise throughout your stay. We hope that we can welcome you again next time you are in the area.


Sincerely,
Jay Lee
General Manager, Home2 Suites Dallas-Frisco
Award-winning Home2 Suites hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2017

We came in for a dance competition and arrived earlier then check in. The manager was so nice and went ahead and checked us in and made sure our whole dance team was on the same floor. They were nothing but amazing our whole stay! We’d definilh stay again! The rooms were huge and price was perfect!

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Home2 Suites by Hilton
Thank ashleylM1128RG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas-Frisco, responded to this reviewResponded 2 January 2018

Thank you so much for the wonderful feedback of your recent stay at our award-winning Home2 Suites Frisco while in town for your dance competition. Our team works diligently to provide an exceptional guest experience, and we are so thrilled to hear of your amazing stay. It was our pleasure hosting your team and we look forward to welcoming you back again soon for your next competition!

Sincerely,
Jay Lee
General Manager, Home2 Suites Dallas-Frisco
Award-winning Home2 Suites hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2017

We were very impressed with this hotel. The rooms were nice and clean and very spacious. The staff was just phenomenal. We were traveling with a large group and they went above and beyond to try and accommodate us all close together. The next time my travels bring me back this way, I will definitely be staying at this property again.

  • Stayed: December 2017, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Home2 Suites by Hilton
Thank K2490CQchristianf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas-Frisco, responded to this reviewResponded 2 January 2018

Thank you for taking the time to share this wonderful review. We are thrilled to hear that you had a fantastic stay and that our hotel exceeded your expectations! Especially pleased that our team’s hospitality helped to make your stay a memorable one. We strive to go above and beyond to give our guests the best experience and it looks like we succeeded! We look forward to welcoming you back again soon on your next business trip.

Sincerely,
Jay Lee
General Manager, Home2 Suites Dallas-Frisco
Award-winning Home2 Suites hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Home2 Suites by Hilton Dallas-Frisco

Address: 2000 Parkwood Blvd, Frisco, TX 75034-8604
Phone Number:
Region: United States > Texas > Frisco
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Hotels in Frisco
Price Range: €90 - €180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Home2 Suites by Hilton Dallas-Frisco 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Located at 2000 Parkwood Blvd, the hotel is adjacent to Stonebriar Centre, Frisco's premier shopping center; numerous dining and entertainment venues - including the Dr Pepper Arena and Ballpark - are minutes away, and guests will enjoy easy access to SH 121/Sam Rayburn Tollway and the Dallas North Tollway. A complimentary guest shuttle serves destinations within a 5-mile radius of the hotel. Feel right at home in any of the hotel's 122 spacious suites, all outfitted with 42" LCD HD TVs with expanded DirecTV channel selection, fully-equipped kitchens, sleeper sofas, plush micro-fleece bedding, work desks with ergonomic chairs, ample storage and individual thermostats. Complimentary high-speed Internet access - both wireless and wired connectivity - is available throughout the hotel. Start your day off right with a daily complimentary Inspired Breakfast, gather with friends in the lounge-like Oasis, a communal area with Business Center and flexible seating area; work up a sweat in the Fitness Center, take a dip in the outdoor saline pool or simply relax on the outdoor patio. Whether you're here for work or play, you're Free 2 be You at the Home2! ... more   less 
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